Your Name Here

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555-123-4567

PROFESSIONAL SUMMARY
Passionate leader with 4 years’ experience in customer service, inventory management, team management and
financial technology. Enthusiastic about accurately handling time-sensitive tasks and minimizing wait times. Excited
to collaborate with the Talent team to improve the hiring process, candidate experience, and company goals for
diversity and inclusion.

Technical Skills: ATS, Taleo, Greenhouse, Jobvite, Microsoft Office Suite

Knowledge & Skills Areas

 Customer Support  Chat Support
 Social Recruiting  Applicant Tracking System
 Event Management  Project Management

PROFESSIONAL EXPERIENCE
Event Coordinator, College Campus 01/21 – Present
 Interviewed food vendors and entertainment providers for social and networking gatherings.
 Effectively communicate status of high priority issues across all of the impacted teams and management
structures
 Manage global event budget and salary for vendors; evaluate results against goals, and generate lessons learned
for improvement
 Managed all aspects of event management on a varying scale of events, often leading to project management
scopes.
 Create communications for each meeting or event and answer questions from attendees
 Oversee and execute complete on-site meeting management, to include venues and ground suppliers, so that we
have a successful and seamless event
 Work with recruiters, program managers and HR to approve the web and print designs created for branded events.

Customer Service Advisor, Apple Online Store 01/20 –

01/21
 Used empathy during inbound and outbound calls to customers needing assistance with hardware replacements.
 Negotiated out-of-warranty repair costs with customers that did not have AppleCare
 Entered customer data into AppleCare System and documented all steps of troubleshooting.
 Worked with chat support team to assist with social media inquiries during high-volume peak seasons.
 Assisted an average of 75 customers each day with finding specialized items, hardware, and AppleCare.
 Escalated high risk phone repair and MacBook repair requests for out of warranty cases.
 Provided recommendations for custom projects via chat support and email support.
 Trained customers on new phone setup and installation for existing and new accounts.
 Performed upselling techniques to increase average order values across physical and online-ordered products
purchased in store.
 Achieved an average of 110% sales goal each quarter for the department and maintained a 97% customer
satisfaction survey rating.
  Tracked inventory for over 10,000 items by validating stock, SKU’s, customer exchanges and returns.

Technical Trainer, Best Buy 09/17

– 01/21
 Led certification training courses to newly onboarded consultants and trainees prepping for Splunk exams.
 Integrate enterprise solutions across diverse platforms and SAAS systems (Cisco, AWS, Microsoft, Adobe, etc).
 Performed product demos at tradeshows (RSA Conference, SANS, .Conf) to assist Pre-Sales engineers with
closing deals.
 Achieved an average of 110% sales goal each quarter for the department and maintained a 97% client satisfaction
survey rating.
 Traveled to client sites to evaluate length of specialized deployments & identifying key stakeholders in business
operations.
 Co-led several DEI employee resource groups to increase employee engagement and workplace experience.

Manager II, Navy Federal Credit Union 03/17 – 09/17

 Responsible for daily opening and closing of registers & performing money counts for 20+ cash drawers.
 Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers
accurate pricing upon purchasing.
 Processed returns, credits, gift cards, and various forms of POS payments for customers and employees.

Employment Specialist, Robert Half 10/14 - 03/17

 Managed caseload of 30+ underrepresented individuals to find employment through networking and building
relationships with businesses in the community.
 Developed and implemented plans to assist individuals with disabilities and other barriers to independence
prepare for, obtain and retain employment in the community.
 Cultivated relationships with the local businesses community to community to support the employment objectives
of clients and to promote the mission of Robert Half.
 Worked with individuals to develop basic soft skills, appropriate problem-solving and coping mechanisms to aid
in job retention by creating presentations and career readiness curriculum.

EDUCATION
University of Arkansas
05/13
Associate of Business Administration                                                                                            
Certificate in Organizational Leadership