Account & Business Relationship Management

 Engage in discussions with business stakeholders and other ITS leaders to understand the
business needs and technology strategy. Includes defining the opportunity and building the
business case.
 Focus on demand management, value management and realization
 Partner with the business stakeholders and other ITS leaders to align our technology
approach with the business needs.
 Drive collaboration across ITS, to ensure right things are prioritized and delivered.
 Serve as a trusted advisor to Technology Leaders and Channel Leaders to guide key
decisions and overcome challenges as they impact to portfolio and our business.
 Identify and manage risks; provide alternative solutions; escalate when appropriate;
anticipate sensitive matters.
 Manage client expectations, communication and represent ITS in client meetings, internal
and external audits
 Partner with business stakeholders during presales, RFP and post sales process

Budget & Cost Management

 Provide full transparency on state of the portfolio (future and current) that is
comprehensive, accurate and reliable.
 Define and collaborate on key metrics for the portfolio to/for our customers; including
financial and delivery.
 Drive transparency and visibility into current state of IT spend and IT delivery, creating
insight to support better decision making that translates into benefits and cost savings.
 Partner with project controller to evaluate year over year financial data to establish trends
and optimize portfolio performance.

Portfolio & Program Management

 Serve on the portfolio account teams.

 Be accountable for portfolio management and demand across the portfolio, guiding all
members of the account team, and delivery teams to ensure all aspects of our solution
lifecycle are followed on time and on budget.
 Manage a comprehensive roadmap and inventory of all IT services provided to support
the portfolio.
 Define and collaborate on key performance metrics to monitor overall health of portfolio.
 Identify ways to optimize and improve on IT solutions for the portfolio.
 Help change the conversation with our clients, bringing an objective lens and ensuring the
right things are being discussed to achieve the best outcome for the business and maximize
ROI.
 Identify portfolio efficiencies,
 Partner with the Relationship Management Technology Leader to craft the story
(past/current/future) on the portfolio.

Focus on Impact
 Understand clients' business strategy and needs, and possesses ability to translate those
for effective solution delivery
 Influence and guide ongoing improvements to portfolio governance, standards and
processes, including leading development of common templates, tools, processes & best
practices
 Find opportunities for evolving our technology solution lifecycle and model to increase
responsiveness, nimbleness for the account team and solutions we bring to market.
 Proliferate an entrepreneur, client centric mindset, and set the standard for how best to
engage with Technology.
 Create integration points, leading discussions on the art of the possible by facilitating
connections – across areas within the portfolio, outside of the portfolio, and across the Firm.

Focus on People

 Cultivate a culture of collaboration and teamwork with our clients and ITS.
 Ensure the right people are at the table to drive seamless execution across all ITS Service
Lines, bringing forth the best of ITS.
 Play an integrator role across the portfolio to ensure all viewpoints are considered to
achieve the best answer.

Exp: 10-15 years; Skills Design, development, execution, and management of Organizational Change
Management Strategy and Plan to address changes in business process, structure and culture within the
client organization. Work closely with key stakeholders to ensure proper alignment and communication of
an operating model, organization, business processes, and priorities. Create & Implement Communication
Strategy & Plan to support adoption, adaption & acceptance of the Change. Design, Create, Deliver &
Manage the Communication content using various modes of communication. Serve as a liaison to
stakeholders to promote program awareness & generate overall support for program activities and
achievement of program objectives. Collaborate with teams to support OCM-related risk mitigation.
Identify, analyze and prepare Risk mitigation tactics. Provide leadership and coaching to the client, OCM
team members, and project teams. Consult Teams & Implement Change models and approaches to fit
various scenarios & cultures. Good understanding of how people go through a change and the change
process. Strong executive presence, ability to tailor presentation style. Ability to Create actionable
deliverables for the change management levers Communication plan, Training plan, Resistance
management plan, Stakeholder management plan. Skills & Experience Required Exceptional
communication skills, both written and verbal. Ability to influence others and move toward a common
vision or goal. Ability to Work in ambiguous situations, Problem solving and collaboration. Ability to
Create a structured methodology and lead change management activities. Willingness to travel & Ability to
work under pressure. Flexible and adaptable; able to work in ambiguous situations. Organized with a
natural inclination for planning strategy and tactics. Problem-solving and root cause identification skills.
Able to work effectively at all levels in an organization. Eligibility Criteria 10-15 years of IT Infra
experience with at least 4 to 5 years of relevant experience in managing Org Change Management. Should
have got HVC and higher ratings in the last 2 appraisals. Candidates with client facing experience only.
Preference to the female candidates. Other Details Industry IT-Software/Software Services Employement
Type PERMANENT Overview Location Bengaluru Job Title Manager

 Support the delivery of cross-Operations, high priority projects across all typical project phases:
 Project initiation and scoping, including definition of plans and setting and managing realistic
expectations for successful delivery with project stakeholders
 Business analysis and requirements definition
 Testing and implementation, in particular user acceptance testing
 Ongoing project management, including progress monitoring, reporting and quality assurance
throughout the project
  Build and manage strong relationships with project sponsors and stakeholders in Operations,
Technology and the business
 Understand the firm’s and Operations’ strategic plans, business, process and architecture in order
to influence design and develop solutions
 Work with Operations business units to assess and streamline processes in order to mitigate risk,
cost or service issues and generate efficiencies

 Experienced collaborator and an excellent communicator. Others seek your mentorship on crafting
and delivering comms
 Highly driven to deliver outcomes. You own the success, failures, and learnings of your programs.
You lead and inspire your cross-
functional teams with confidence

 Adaptable and thrives in change. You love feedback and know that it's a cornerstone of growth
 Passionate about technology, customers, and operations. You are curious to learn the details and
quick to develop actionable business
insights

 Excel at creating trusted partnerships with senior leaders. You are known for your proactive
communication, considered decision
making, and clean escalations

 Believe that effectively managing change is at the heart of adoption. You have deep experience in
global organizational change practices
 Have an infectious sense of urgency to help those around you! You're a mentor, multiplier,
negotiator, and awesome communicator
On Your First Day, We'll Expect You To Have

 12+ years of professional experience in program, product, and operations management

 Experience building a program from scratch, developing a strategy informed by research, and
crafting the implementation and change
plan

 An analytic rigor, drive to support decisions with data, and ability to make data digestible to
diverse audiences
 Experience in diagnosing friction in teams, moving them to good, and going above and beyond to
ensure they are great
 It's great, but not required, to have experience working in a dynamic software company with
operations and support teams, located in different geographies

 Group, the CEO and the Executive Committee, with the aim of maximizing economic value and
securing future competitive advantage. -Support Senior Strategy Managers and Directors in projects
around key Novartis products in major markets, that -Deliver substantially greater outcome
improvement than from the product alone -Deliver substantially greater financial rewards for
Novartis based on this.
 Manage Novartis Strategy CommunityThe project manager maintains the contact with the
divisional strategy teams and plans/organizes regular update meetings. In addition, the project
manager also leads small projects at any time from project scoping, creating content and managing of
stakeholders to generate insights and prepare outputs which enable informed decisions. -Prepare
regular exchange between community members, e.g. independent organization of the annual Strategy
offsite meeting (including agenda, speakers, etc). -Ensure transparent communication across the
divisional Strategy teams. -Support the managers and directors in project work and provide expert
 consultation during all project phases. -Align closely with stakeholders at country, functional and
global level as defined by the requirements of the different projects and initiatives. -Independently
monitor milestones of the projects as well as completion. -Assists Head of Strategy on larger strategy
projects across units and functions as well as countries. Take ownership for subparts of the overall
project and ensure completion of these. -Proactively apply project management methodologies.
Provide change management support and appropriate communications for the implementation of
projects and initiatives. -Successfully lead a small project to final output -Feedback from internal and
external stakeholders on quality of deliverable -Performance against annual objectives and
milestones as in workplan -Feedback from internal and external partners regarding interaction,
prioritization, time managment, etc.
 Successfully lead a small project to final output -Feedback from internal and external stakeholders
on quality of deliverable -Performance against annual objectives and milestones as in workplan
-Feedback from internal and external partners regarding interaction, prioritization, time managment,
etc.
Business Mindset Operational Excellence Stakeholder Engagement Project Excellence Continuous
Learning (Dyn. Knowledge Development) Being resilient.

Account & Business Relationship Management

 Engage in discussions with business stakeholders and other ITS leaders to understand the
business needs and technology strategy. Includes defining the opportunity and building the
business case.
 Focus on demand management, value management and realization
 Partner with the business stakeholders and other ITS leaders to align our technology
approach with the business needs.
 Drive collaboration across ITS, to ensure right things are prioritized and delivered.
 Serve as a trusted advisor to Technology Leaders and Channel Leaders to guide key
decisions and overcome challenges as they impact to portfolio and our business.
 Identify and manage risks; provide alternative solutions; escalate when appropriate;
anticipate sensitive matters.
 Manage client expectations, communication and represent ITS in client meetings, internal
and external audits
 Partner with business stakeholders during presales, RFP and post sales process

Budget & Cost Management

 Provide full transparency on state of the portfolio (future and current) that is
comprehensive, accurate and reliable.
 Define and collaborate on key metrics for the portfolio to/for our customers; including
financial and delivery.
 Drive transparency and visibility into current state of IT spend and IT delivery, creating
insight to support better decision making that translates into benefits and cost savings.
 Partner with project controller to evaluate year over year financial data to establish trends
and optimize portfolio performance.

Portfolio & Program Management

 Serve on the portfolio account teams.

 Be accountable for portfolio management and demand across the portfolio, guiding all
members of the account team, and delivery teams to ensure all aspects of our solution
lifecycle are followed on time and on budget.
 Manage a comprehensive roadmap and inventory of all IT services provided to support
the portfolio.
 Define and collaborate on key performance metrics to monitor overall health of portfolio.
 Identify ways to optimize and improve on IT solutions for the portfolio.
 Help change the conversation with our clients, bringing an objective lens and ensuring the
right things are being discussed to achieve the best outcome for the business and maximize
ROI.
 Identify portfolio efficiencies,
 Partner with the Relationship Management Technology Leader to craft the story
(past/current/future) on the portfolio.

Focus on Impact

 Understand clients' business strategy and needs, and possesses ability to translate those
for effective solution delivery
 Influence and guide ongoing improvements to portfolio governance, standards and
processes, including leading development of common templates, tools, processes & best
practices
 Find opportunities for evolving our technology solution lifecycle and model to increase
responsiveness, nimbleness for the account team and solutions we bring to market.
 Proliferate an entrepreneur, client centric mindset, and set the standard for how best to
engage with Technology.
 Create integration points, leading discussions on the art of the possible by facilitating
connections – across areas within the portfolio, outside of the portfolio, and across the Firm.

Focus on People

 Cultivate a culture of collaboration and teamwork with our clients and ITS.
 Ensure the right people are at the table to drive seamless execution across all ITS Service
Lines, bringing forth the best of ITS.
 Play an integrator role across the portfolio to ensure all viewpoints are considered to
achieve the best answer.