Professional Documents
Culture Documents
Lead the team to deliver business objectives on time, within budget and aligned with
appropriate framework while maintaining quality and stability
Partnering with the client for the ideation, prioritization, road-mapping and approval
process for all existing and new opportunities. Drive initiatives to enhance client
experience and improve operating efficiency and productivity through process
improvements.
Work with Capco global leadership and senior client stakeholders on a day to day basis
towards successful delivery.
Drive employee initiatives, address people issues, effective on-boarding and training
Build and maintain effective communication channels between employees, internal and
external stakeholders providing regular updates on the Operations.
Develop strong working relationship between the client Operations and Technology
teams.
Define effective escalation procedures to raise potential delivery risks and maintain a
robust business continuity plan
Ensure platform documentations and artefacts are current, relevant and correct
Enable delivery by introducing/using fit for purpose delivery frameworks to deliver quality
and timely solutions cost effectively, utilizing a variety of tools and processes
Put in place the relevant metrics to measure output, quality and performance for the
team(s)
Actively work with and manage a wide range of stakeholders in the business, technology
and outside the bank, on new initiatives, planning, delivery issues, escalations, critical
success factors and escalations for resolution
Work closely with business stakeholders across all levels to deliver on long term
strategies, and aligning people to business goals
Leadership
Manage any direct reports, ensuring correct performance metrics are set and regular
interventions are in place to achieve quality outcomes
Lead, motivate, coach team members to obtain the best performance from them
Create enhanced delivery capability in-line with business goals, including across
geographies when required
Develop intelligent, high performing teams that are engaged and collaborative,
promoting excellence
Collaborating with remote teams across locations to support delivery and execution
Requirements
15+ years of industry experience of which 7+ years in managing large teams and client
relationship
Proven track record of delivering large and complicated projects and programs in
regulatory reporting domain
Ability to work across organizational boundaries, leverage networks and drive project to
successful completion
High level of drive, integrity, persistence, edge, can-do attitude, pro-activeness and
maturity