RESUME

SANDHYA SATYAN

9886594773

#4303, 13th Main 'A' Block, - Subramanya Nagar - Bangalore, Karnataka 560021 India sandysatyan@gmail.com 30th November 1985 -

OBJECTIVE
Sincere, smart and hardworking professional, having flair for quality service delivery. I want to contribute & grow in my organization. Professional Learning, flawless execution, impeccable track record and unquestionable integrity through which climb the corporate ladder. I wish to contribute to the success of my organization and in turn myself. -

WORK EXPERIENCE Accenture Business Services Pvt Ltd.

Bangalore

13th September 2010 1st April 2011

HR Quality Analyst
As an Analyst build relationship with my clients, understand their needs,

develop and implement the procedures to review, evaluate, examine gaps and ensure the quality of the recruitment process.
Involved in Process re-definitions, call monitoring, and provide feedback on

calls, refresher trainings to the recruiters. Aiming towards 100% accuracy and preparing standard operating procedures for the recruitment team.
Analyze the weak areas of the process and suggest process improvement,

training plans for the team members. If required conduct trainings to ensure that all the team members are on the same page.

Deutsche Bank Operations India,

Bangalore

4th June 07 - 10th September 2010

Process Supervisor
Working in HR Solutions as a Process Supervisor. Grew up the ladder from HR call centre executive to HRAS process supervisor in a span of 1.5 years. I have been awarded Star and Spot awards for more than 6 times for being customer centric, quality oriented, accurate and consistent with the HR application and problem solving techniques. I have been rated as exceeded expectations (4) in a scale of (1 to 5 where 1 being the lowest). Responsible for client relationship, escalations,

quality checking, feedback and training. Excellent communication skills, policy procedure SME and committed change agent. Below are some of the tasks that I have taken in this role (Process Supervisor): First point of contact as a HR Partner in providing solution on application policy related queries to the employees of Deutsche Bank. Handling highly complex queries and problems; cooperate with Business Partners to meet customers' needs; cooperate with HR Solutions to develop products and policies; provide expert consultancy for Business Partners, customers and HR Solutions. Handling escalations/ complaints from the Senior Management and also to ensure that their queries are addressed on high priority.
Publishing reports to the management on a weekly basis regarding the

volume (hourly basis), quality, complaints performance, process updates and consolidated analysis of the teams performance.
Exceeding in operations and an SME (in policy procedures of HR and in HR

related applications) to conduct on job training for new joiners and also refresher training for existing team members to keep them updated on product knowledge and also floor walk to assist the team members. Conducting team huddles to share process updates, training requirements and also to understand team member's process knowledge. Attending conference calls with the stakeholders. Acting as a Business Partner in providing solution on application or policy related queries to the employees of Deutsche Bank. Driven projects and deliver process excellence, with productivity and quality improvements. -

HSBC - Hong Kong Shanghai Banking Corporation, Bangalore Customer Service Executive

30th May 2006 - 31st May 2007

Worked in fraud detection and prevention team for UK clients, (Debit and Credit cards) as a customer service executive handling calls and mails.
Received appreciation for customer focus and was very efficient in identifying

issues and root cause analysis. Handled calls and emails with high first level resolution and prioritization of critical issues and solution within SLA.

 Was rated as critical resource in the organization with high number of calls

handled with least call handling time.

EDUCATION
Pursuing PGDBA from Symbiosis Center for Distance Learning, MES College, Bangalore, 2005 2006 B.COM in Commerce, 65% Grade Point Average Vidya Vikas Educational Trust Polytechnic , Bangalore, 2001 - 2004 Diploma in Secretarial Practice in Commerce, Secretarial Practice, 61% Grade Point Average -

SKILLS
Avaya telephony, Siebel and Oracle help desk, People soft HR management tools. Basic Courses completed in MS Office, Excel, PowerPoint, and use of Internet, Html. -

STRENGHTS
Dedicated to build career in HR relationship and management environment. Good communication and people skills Process/ policy oriented Quick learner and open to change. Confident and assertive. Creative/Out of box thinker

CERTIFICATIONS
English, Hindi, Telugu, Kannada, Tamil and Spanish.

Place: Bangalore Date: