RESHMA.

P
E-mail: reshurao1503@gmail.com
Mobile: +91-9700379361

Summary:

7+ years of experience in handling International HR Data Management and Learning stakeholders.

Productive training coordinator with solid leadership skills. Approachable, responsible, and helpful.
Take the extra mile to provide assistance to improve the skills and potential of employees. Adaptable
with extensive experience providing first-class results. Meets job demands and deadlines through
diligent work ethic and dedication to quality.

Professional Experience:

 Currently working as an Associate Process Manager at Broadridge Financial

Services Pvt Ltd from July 2022 to till date.
 Worked as an Assistant Manager at PepsiCo Global Business services
from September 2021 to July 2022.
 Worked as Learning Admin HR Analyst at Deloitte support shared services From September
2019 to June 2021
 Worked as HRS Associate/HRIS Data Management at Amazon Development Center
from Jan 2017 to September 2019

Tools: Service-Now, Saba, Success Factors, Oracle PeopleSoft, Trouble Ticketing Tool, Workday LMS,
Glint for 270 and 360 feedback, Emprising for GPTW, DiSC-Epic Administration, LinkedIn Learning

Skills:

 Communication skills
 Mail management
 Administrative operations
 Attendance Reporting
 Training and development
 Workflow distribution
 Attention to detail
 HRMS software
 Employee data management

Technical Skills:

 Packages: MS Office
 Operating system: MS windows 07, 08, 10, & XP.

Educational qualification:

• MBA (HR/MKT) from Osmania University in 2016.

• BSc (M.S.Cs) from Osmania University in 2014.

Assignments:

1) Broadridge Financial Services Pvt

Ltd Role: Associate Process
Manager Payroll: Broadridge

Responsibilities:
 Creating Courses, and classes on Workday and handling all the admin tasks in L&D.
 Schedule an LMS and track global learning activity for a large volume of learning programs
and courses.
 Foster an excellent learner experience through communication, including creating teams and
forms in MS Teams and prompting interactions, collaborating with colleagues to manage the
training inbox and provide prompt responses, and tracking issues and escalating as needed.
 Administer developmental self-insight assessments including 270 and 360-degree
feedback surveys through the Glint tool.
 Assist in evaluating program effectiveness by creating and distributing surveys through DiSC,
and MS Forms and summarizing results.
 Execute reporting on global learning, associate engagement, and Talent Management
initiatives, and visualize data.
 Partner with Learning and Development Analyst to support and monitor HRIS team
proficiency with LMS functionality, ensuring an accurate, high-quality user experience with
L&D and compliance training offerings.
 Launching and Analyzing the GPTW reports. Maintaining dashboards, tools and databases
for stakeholders and Business Partners.
 Revamping of Compliance courses like AHD.
 LinkedIn and Intuition SSO/License renewals
 Coordinating logistics for training sessions, including room reservations, equipment setup,
distributing training materials if any & catering arrangements.
 Facilitating Leadership Team Presentation sessions.
 Acting as an Audience member & Note Taker for Leadership sessions held by the leaders.

2) PepsiCo Global Business services

Role: Assistant Manager/ Talent Management Senior Coordinator.
Payroll: PepsiCo.
Client: PepsiCo Global Business services

Responsibilities:

 Acting as a Superuser and gatekeeper for our Learning Management Systems and Virtual
Learning suites.
 Service and operational management of Learning programs including Virtual logistics
management across countries, Administration of programs and events, Communication
management, and status tracking.
 Operational reporting, integrating information from various systems to support our end-to-end
process excellence.
 Publishing Talent Management Bulletins and 360-degree feedback survey dashboards for APAC
& AMESA regions.
 Process design and improvement for L&D process such as training needs analysis.
 Gather and Analyze data using advanced reporting (e.g. dynamic dashboards) to help
inform strategic decisions.
 Acting as the first point of contact, Triaging, providing query resolution, analytical support
& advice to support process deliverables.
 Partnering with the wider HR Operations and services team to understand employee data flow,
from point of entry through to talent management process completion.
 Updating and maintaining the information in our content management system.
 Deliver high quality, timely, and efficient process execution, working to process maps,
desktop procedures, and team performance framework (SLA’s/ KPI’s).

3) Deloitte support shared services.

Client: Deloitte support shared services
Designation: HRS Analyst
 Job Role: HRS LMS Analyst
Payroll: Deloitte

Responsibilities:
 Creating courses and classes on SABA, TMT, and MTM.
 Providing ad-hoc /scheduled reports and analytics to program managers.
 Manage learning mailboxes and respond to queries.
 Sending communications such as pre-work to the instructor, participant memos, invites, etc.
 Develop and maintain trackers to support ongoing learning events.
 Publishing feedback on the completed training and sending evaluation reports.
 Processing approvals and cancellations.
 Ensure all system-related activities or updates are completed accurately in time deadlines and
in line with procedural guidelines.
 Creating SOP documents for the process and updating the Knowledge Hub making it useful for
the new – joiners and to refer for any new updates for seniors.
 Working within Service Level and Operational Level Agreements.
 Demonstrated knowledge of various learning methods and tools of learning delivery, including
SharePoint Saba, TMT, MTM Evaluations, and Service now applications.
 Educating the Course managers/ Learning BP’s regarding the standard procedure
of course/class creations across all the platforms used over a call or through
emails.
 Receiving new process updates from UK Team and educating the teammates along with
demonstrating the impact of the change.

4) Amazon Development Center Pvt Ltd

Client: Amazon Development Center Pvt
Ltd
Job Title: HR/HRIS Data Management
Associate Payroll: Amazon

Responsibilities:

 Assisting in updating employee data changes in the People Portal and managing HRIS data.
 Handled Data entries/Promotions of corporate and FC employees of The United
States, Canada, Mexico, Costa Rica, and Brazil.
 Processed tickets within SLA both critical and non-critical and requested required information if
any for further process.
 Supported 1000+requestors from USA, Canada, Brazil, and Mexico.
 Run timely Audits.
 Worked closely with teams like Human Resource Quality Assurance, LOA, Onboarding,
Centralized Time Keeping, and Recruitment Services to provide a seamless Data management
experience for employees at Amazon.
 Implementation and suggesting Ideas to Develop the Process.
 Ensuring identification & elimination of barriers to accuracy, efficiency, and quality within the
process.
 Managing pay changes while working on the payroll in the HRIS portal.

ACHIEVEMENTS & AWARDS

 Recognized by management for 270, 360-degree feedback surveys, GPTW projects,

and delivering outstanding results.
 Spot Award for Best performance in 2018, 2019, 2021.
 DAZZLER Award for Outstanding Performance in 2019.
 Appreciation for taking initiative and performing well in reaching targets within SLA.
  Achieved 1st prize for General Presentation at CELT, OU.

HOBBIES:

 Reading Novels and Writing Quotes

 Playing Shuttle
 Mandala Art