SS ICT ROLL OUT

ASSESSMENT &
DATA GATHERING
MARCH 2023
 Assessment & Data Gathering Roll Out
SS ICT 2023 di Entitas Pertamina Group
Entitas
1. PT Pertamina Training & Consulting
2. PT Pelita Air Service
3. Pertamina International Timor SA
4. PT Pertamina Marine Solution
5. PT Pertamina Port & Logistic
6. PT Pertamina Marine Engineering
7. PT Patra Jasa
8. PT Pertamina Petrochemical Trading

Shared Services Project & Enterprise IT

 DAFTAR HADIR
Assessment & Data Gathering Roll Out SS ICT 2023 di Entitas
Pertamina Group

https://ptm.id/AssessmentSSICT19Entita
s

Shared Services Project & Enterprise IT

Agenda Assessment & Data Gathering Roll Out SS ICT 2023 di
Entitas Pertamina Group

1. Pembukaan
2. Pemaparan Materi Roll Out
3. Pemaparan Template Roll Out

Shared Services Project & Enterprise IT

PRE-REQUISITES HAVE BEEN IDENTIFIED IN ORDER TO SPEED
UP THE LEAD TIME OF SS ICT ROLL OUT
PEOPLE &
ORGANIZATION
 Well defined organization structure
• Existing IT organization to
support the services
• Clear organization hierarchy (for
approval process)
 Dedicated & sufficient project team
• Counterpart during assessment &
implementation
 Using SAP HR Module
• Employee data needed for BMC
synchronization
• Head of every function has been
defined in ERP system (“Is
Chief” data)
 Agreement has been reached with each
Business Entities on SS ICT
implementation plan with support from
SS Project Change Management Team
Copyright © 2020 Accenture All Rights Reserved.
PROCESS
 Well defined business process
• People have received their
information related to their
roles & responsibilities
• ICT Facilities & Infrastructure
guidelines document
 Pertamina already has applicable PKS
with each related Business Entity
TECHNOLOGY FINANCIAL
 Pertamina need to have sufficient  Business Entity principally agreed on
license and hardware sizing any enquiry cost for implementation
 Required supporting technology are  Any procurement related to ICT
available on each Business Entities, Facilities & Infrastructure must
i.e : refer to Pertamina Technology
• Active Directory consolidation strategy & consult to
authentication (pertamina.com related Function (SS ICT)
join domain)
• Telephony system connectivity
to Pertamina
• ERP Pertamina implemented
• IT supporting facility
 Business Entities will provide
Foundation Data for BMC
Configuration
 All Business Entity will implement
Pertamina Technology consolidation
strategy
5 PERTAMINA
SS ICT ROLLOUT – TIMELINE
Project Management
1. Initial Meeting &
1
Leadership Allignment

2. Assessment 2

3. Data Gathering 3

4. Analysis & Design 4

5. Foundation Data
5
Preparation

6. Foundation Data
Configuration
6

7. Training & Curriculum

Preparation
7

8. UAT 8

9. User & Fulfiller Training 9

10. Servicedesk
Socialization
10

11. Communication Forum 11

12. Deployment to
Production
12

13. Go Live 13

14. Post Live Stabilization 14

W1 W2 W3 W4 W5 W1 W2 W3 W4 W1 W2 W3 W4 W5 W1 W2 W3 W4 W1 W2 W3 W4 W1 W2 W3 W4 W5

Month 1 Month 2 Month 3 Month 4 Month 5 Month 6

Analysis Design Build Testing Deployment

6
Release PERTAMINA
SS ICT INTRODUCTION – SS ICT JOURNEY
2019 2020 2021 2022 2023

GO-LIVE WAVE 1 GO-LIVE WAVE 2 GO-LIVE WAVE 3 GO-LIVE WAVE 5 ROLL-OUT

32 Entities
• PT Pertamina (Persero)
• PT Pertamina Hulu Energi
(Include 18 entitas PHE)
• PT Pertamina EP
• PT Pertamina Hulu
Indonesia
• PT Pertamina Hulu
Mahakam
• PT Pertamina EP Cepu
• PT Pertamina International
EP
• PT Pertamina Drilling
Services Indonesia
• PT Pertamina Patra Niaga
• PT Pertamina Lubricants
• PT Pertamina Geothermal
Energy
• PT Pertamina Gas
5 Entities
• PT Kilang Pertamina
Balikpapan
• PT Pertamina Rosneft
Pengolahan & Petrokimia
• PT Pertamina Bina Medika
IHC
• PT Pertamina International
Shipping
• PT Pertamina Power
Indonesia
1 Entities
• PT Kilang Pertamina
Internasional
GO-LIVE WAVE 4
5 Entities
• PT Pertamina Retail
• PT Pertamina Trans
Kontinental
• PT Pertamina International
Marketing & Distribution
• PT Pertamina Hulu
Kalimantan Timur
• PT Pertamina Hulu Sanga
Sanga
7 Entities
• PT Nusantara Regas
• PT Pertagas Niaga
• PT Patra Logistik
• PT Patra Trading
• PT PHR Region I
• PT PEPC ADK
• PT Peteka Karya Tirta
GO-LIVE WAVE 6
4 Entities
• PT Patra Arun Badak Solusi
• PT Patra Drilling Contractor
• PT Perta Arun Gas
• PT Patra Samtan Gas
2023
8 Entities
PT Pertamina Training & Consulting
PT Pelita Air Service
Pertamina International Timor  SA
PT Pertamina Marine Solution
PT Pertamina Port & Logistic
PT Pertamina Marine Engineering
PT Patra Jasa
PT Pertamina Petrochemical Trading
SCALE-UP
2023
5 Entities
PT Perta Arun Gas
PT Perta Samtan Gas
PT Patra Drilling Contractor
PT Patra Badak Arun Solusi
PT Perusahaan Gas Negara Tbk
ASSESSMENT
6 Entities
Pertamina Lubricants Thailand Co.,Ltd
PT Trans-Pacific Petrochemical Indotama
PT Pertamina Pedeve Indonesia
Dana Pensiun Pertamina

142.873 Ticket 181.819 Ticket 199.553 Ticket

PT Asuransi Tugu Pratama Indonesia Tbk
PT Elnusa Petrofin

7 PERTAMINA
LAYANAN SHARED SERVICES ICT
Account & Access
Layanan pengelolaan akun dan akses terhadap sistem dan aplikasi yang menjadi bagian
dari proses Access Management. Meliputi UID aplikasi ERP & Non ERP, Digital
Signature, dsb.
Analytics & Reporting
Mencakup layanan pengembangan solusi Data Analytics, Data Modelling & Integration,
pengelolaan Data Lineage, Metadata dan Data Reference, dan pemeliharaan sistem Data
Analytics
Applications & Software
Mencakup layanan pengembangan solusi aplikasi meliputi Automation & Integration,
ERP, Non ERP dan Software
Consultation
Layanan untuk konsultasi kebutuhan terkait layanan ICT seperti Aplikasi ERP, Non ERP,
Automasi dan Integrasi, serta Data Management
Device & Gadget
Meliputi layanan perangkat End-user seperti PC/Notebook, Handset, Printer/Fax,
Scanner, SIM Card, dan IT Supplies.
Email & Collaboration
Meliputi layanan pengelolaan Email, Messaging dan Collaboration Tools, serta File
Sharing.
Multimedia
Meliputi layanan penyediaan perangkat Audio, Audio Visual, PAGA, Publication,
Teleconference Services, Video Conference Services, serta IT Supplies seperti
kabel/converter.
Network, Voice, & Connectivity
Meliputi layanan Local Area Network (LAN), Phone, Radar, Radio
Communication, Internet Link, Wide Area Network (WAN), Backbone (WAN),
Data Center Network.
Security
Meliputi layanan physical Security seperti Access Control Devices dan CCTV, serta
Cyber Security seperti Port Management, Antivirus, Log Management, DLP (Data Loss
Prevention), dsb.
System & Data Infrastructure
Meliputi layanan Infrastruktur seperti Server, Database, Operating System, Colocation,
Cloud Infrastructure, serta ERP Basis dan ERP Printer.
Support & Training
Meliputi layanan Service Desk seperti general inquiry, asistensi perangkat dan
aplikasi, layanan email broadcast serta layanan training aplikasi ERP maupun Non-
ERP
LAYANAN SHARED SERVICES ICT
Account & Analytics & Application & Device & Email &
Consultation
Access Reporting Software Gadget Collaboration
• Automation
• Active Directory • Data Analytics • Integration • ICT Services Inquiry • Handset • Collaboration Tools
• Admin Access • Data Catalog • Aplikasi ERP • ICT Consultation • IT Supplies • Messaging
• Digital Signature • Data Maintenance • Aplikasi Non ERP • ICT Assessment • PC/Notebook • Email
• ERP Access • • Software • •
Data Modelling & Printer/Fax File Sharing
• File Sharing
Integration • Scanner
• Internet Access
• • SIM Card
OS Account
• Reset/Unlock Password
• Smart Pass
• UID ERP
• UID Non ERP
• VPN
• Wifi

Network, System &

Support &
Multimedia Voice, Security Training
Data
Connectivity Infrastructure
• Audio • Backbone (WAN) • Access Control Devices • Online Survey • Cloud Infrastructure
• • • Antivirus • •
Audio Visual Data Center Network Publication Colocation
• Assessment
• IT Supplies • Internet Link • CCTV
• Support • Database
• PAGA • Local Arena Network • Certificate SSL • Training • ERP Basis
• Publication (LAN) • DLP (Data Loss Prevention) • ERP Printer
• Teleconference • Phone • DNS • Operating System
• Email Gateway
Services • Radar • Server
• Firewall OS
• Video Conference • Radio Communication • Log Management
Services • Wide Area Network • Patching
(WAN) • Port Management
• Portable device management
• Proxy
• Reverse Proxy
DISTINCTION OF ICT TECHNOLOGY (INFRASTRUCTURE & IT
FACILITIES)

Centralized Hybrid Distributed

Digital Signature Data Management Gadget Certificate
File Sharing Automation & Integration Software
Internet Access Aplikasi Non-ERP Handset
Operating System Admin Access IT Supplies
UID ERP Reset/Unlock Password PC
ERP UID Non-ERP Printer & Fax
Collaboration Tools & Messaging VPN Scanner
Email Wifi SIM Card
Email Gateway ICT Consultation Multimedia
Port Management Online Survey PAGA
ERP Basis Publication Local Arena Network (LAN)
ERP Printer Support Phone
Server Training Radio Communication
Database Proxy Access Control Devices
Wide Area Network (WAN) CCTV
Internet Link
Backbone
PROCESS IMPROVEMENT SHARED SERVICE ICT
IMPROVEMENT PROCESS TECHNOLOGY USED BENEFIT*
• MySSC Productivity :​
• Self service portal
• Infrastructure Management System Faster & Flexible Service Request-Approval
• Digital approval
• SAP Process
• Consolidation & Standardization of ITSM
• Power BI Cost Reduction - Efficiency:
IT Services & Tools
• Data Lakehouse • Annual efficiency IT Infra. & Facilities ↓
Tech. • Standardization of technology & policy
• Cloud Technology 20% (SM, PSDC/Pertamina Enterprise
Consolidation • Contract Consolidation for better economic Cloud)
of scale • Others IT Facilites Tech.
• Single Platform efficiency
User Experience:
Digital Process & Tools

• MySSC User Experience & Efficiency:

• Centralization & Standardization of
Service Desk • Chatbot Sierra One ICT Servicedesk
Servicedesk • Avaya Customer Management System • ICT Single Point of Contact
• 24/7 Service Desk
• Service Request Monitoring

Productivity:
Automatic fulfilment & resolution • MySSC
IT Service • ↑ 5x faster fulfillment & resolution
• BMC TrueSight Orchestration
Automation • 24/7 fulfilment process
• Robotic Process Automation by UIPath

• Consolidation of IT services • MySSC Standardization of Services :

Service
• Standardization of SLA • MySSC Smart Reporting 11 Service Domain, 70 Service Category, 195
Catalogue Service Item​

*) benefit yang diterima apabila dibandingkan dengan proses bisnis sebelumnya

HIGHLEVEL PROCESS SHARED SERVICES ICT

Submit request form sesuai Approve request oleh pejabat Proses review dan
1 2 3
layanan yg dibutuhkan sesuai otorisasi organisasi verifikasi request
Key Improvements
Pekerja Atasan Service Owner

• One ICT Servicedesk

Start • Single platform system

MySSC MySSC
• Approval digital
MySSC
• Standarisasi proses
• Customer focus dengan
Service Level Agreement
Pekerja menerima notifikasi bahwa Proses penyelesaian request
4
5 request telah diselesaikan sesuai layanan yang dibutuhkan
Pekerja Service Owner & Automation

End
MySSC MySSC
ALUR LAYANAN ICT
AP/SH SS ICT EIT/SS ICT
1
Business/End IT
Customer IT AP/SH Servicedesk Fulfiller
WOx WOx
x x
Existing MySSC Status tiket
(Ex : Layanan Akses, menghasilkan menjadi
Request permintaan Menerima request Membuat tiket di MySCC Menerima request, resolved di
Email, dan ERP) layanan melalui dan melakukan dan melakukan assignment
tiket WO/INC
melakukan pemenuhan MySSC
email, telepon, atau komunikasi ke SS ke IT Fulfiller di SS/EIT layanan dan melakukan
eksisting IT Ticketing ICT melalui memo, resolve tiket
System email, atau phone

AP/SH SS ICT EIT/SS ICT

2 Business/End
Customer
Atasan/VIP
AP/SH
IT
Fulfiller
WOx EIT/SS WOx
x ICT x
Go Live SS ICT
Status tiket
For Centralized Services MySSC
menjadi
menghasilkan tiket Menerima request,
Request permintaan di WO/INC dengan resolved di
melakukan pemenuhan MySSC
MySSC.pertamina.com routing otomatis layanan dan melakukan
resolve tiket

AP/SH SS ICT IT AP/SH

3 Business/
End
Atasan/VIP
AP/SH
IT
Fulfiller
WOx
WOx AP/SH
Customer x x
Go-Live SS ICT
MySSC Status tiket
For Distributed Services menghasilkan tiket menjadi
Menerima request, resolved di
Request permintaan di WO/INC dengan melakukan pemenuhan MySSC
MySSC.pertamina.com routing otomatis layanan dan melakukan
resolve tiket
14
SS ICT Roll-out Preparation – Data Requirement
Critical Priority Non Critical Priority

VIP Data
VIP Data will be used to identify people
that allowed to request on behalf of
their assigned VIP

Service Catalogue Asset Data

Service Catalogue will be used to
identify gap between existing vs SS ICT
Service Catalogue and to identify
which forms/service will be enabled
People Data
People data will also used to identify
member assignment grouping in BMC
Remedy
Asset data will also be used to complete
BMC CMDB (CI data) and Mapping
Application
Contract
Data contract will be used to mapping
asset and contract

Location Data
Location data will be used to identify
fulfillment grouping

15
4. SS ICT ROLL-OUT PREPARATION – PIC COUNTER PART
No. AP Lead IT PIC Counter Part Email No HP Ket
Ageng Nugroho :
08562552278
1 Pertamina Training & Consulting Ageng Nugroho Hoerudin hoerudin@pertamina-ptc.com
Hoerudin : 085883421931

syaibana@pelita-air.com 085694656067
2 Pelita Air Service Dhuhanisfu Syaibana Ramdani ramdani@pelita-air.com 081299961204

adhi.hidayat@pertamina.com dan 081273736282

3 Pertamina International Timor SA Adhi Hidayat Fajar Kurnianto dan IT C&T
fajar.kurnianto2@pertamina.com 085208868000

4 Pertamina Marine Solution Medhy medhy.kautsar@pertamina.com 082130038384

5 Pertamina Port & Logistic Radityo Priyo Praptomo Nanda Rezki radityo.praptomo@pertamina.com Radityo :  0811-7451-333
nanda.rezki@pertamina.com Nanda : 0813-7847-6922
6 Pertamina Marine Engineering Muslim Imam Tantowi muslim3@pertamina.com 081294065282 (Muslim)
imam.tantowi@pertamina.com 08978392346 (Imam
Tantowi)
7 Patra Jasa Nugroho Listyanto Nugroho Listyanto, & Muhamad listyanto.nugroho@patra-jasa.com 081218864321 ( Nugroho
Novel & muhamad.novel@patra- Listyanto ) &
jasa.com 0811931971 ( Muhamad
Novel)
8 Pertamina Petrochemical Trading Mehnuari Wahyu Hidayat mehnuari.hidayat@pertamina.com
& rita@pertamina.com
9 HOLDING David Firmansyah BPD SS ICT & SS ICT Operation

*This schedule will be defined together with AP Representatives.

17 PERTAMINA
01. PEOPLE DATA TEMPLATE
Data People dibutuhkan untuk :
1. Menentukan IT People yang akan didaftarkan sebagai fulfiller layanan IT (Pekerja dan Mitra Kerja)
2. Menentukan data VIP dan relasinya dengan sekretaris yang akan diberikan hak untuk membuat request on behalf
3. Menentukan data Direct Report to Director yang perlu didefinisikan sebagai VIP untuk mencegah perlunya approval ke level direktur

Pengisian data People dilakukan di file 01. SS ICT Roll-out People Template.xlsx yang terdiri dari 2 tabel:
1. Tabel isian data people IT sebagai di sheet 01. People Data
2. Tabel isian VIP dan sekretarisnya di sheet 02. VIP Secretary Data
3. Data Direct Report to Director di sheet 03. VIP Secretary Data 18
02. LOCATION DATA TEMPLATE
Data Location dibutuhkan untuk :
1. Memetakan Lokasi kerja yang dapat berupa Gedung/Area/Unit ke Site Code yang
terpasang pada data people di HRIS sebagai Personnel Area/Sub Area (PA/PSA)

Pengisian data Location dilakukan di file 02. SS ICT Roll-out Location Template.xlsx
1. Data Location diisikan di sheet 02. Location Data (Pre-filled)
2. Data Site Code diisi berdasarkan data PA/PSA (Personnel Area/Sub Area) sesuai BBWO SAP HC
3. Harap mempelajari panduan pengisian yang terdapat di sheet Guidelines sebelum mengisi data

19
19 PERTAMINA
04. ASSET COMPUTER DATA TEMPLATE
Data Asset digunakan untuk : Opsional
1. Data Configuration Item (CI) pada CMDB yang dapat di-relate ketika ada request maupun incident terkait asset tersebut
Mandatory

1. Pengisian data Asset Komputer yang dikelola IT AP dilakukan di file 04. Asset_Komputer Template.xlsx
2. Data Asset Komputer diisikan di sheet AST_Desktop
3. Pengisian kolom CI Description agar mengacu pada panduan kode yang telah ditentukan di sheet Kode
Perusahaan, sheet Format CI Name, dan sheet Kode Perangkat
20
20 PERTAMINA
05. MAPPING PEOPLE TO ASSET COMPUTER DATA
TEMPLATE
Data Mapping People to Asset digunakan untuk :
1. Memetakan asset yang tercatat sebagai CI pada people yang menggunakan asset tersebut

1. Pengisian data mapping people pengguna ke asset komputer dilakukan di file 05.
Relasi_People_to_Asset_Template.xlsx
2. Data mapping tersebut  diisikan di sheet  AST_LoadAssetPeople
3. Pengisian masing-masing kolom agar mengacu pada panduan yang terdapat di baris 1 (bagian atas pada
sheet tersebut)

21
21 PERTAMINA
06. CONTRACT DATA TEMPLATE
Opsional
Data Contract dibutuhkan untuk :
Mandatory
1. Mencatat kontrak pengadaan atas asset/perangkat yang sedang digunakan

1. Pengisian data kontrak terkait data komputer (di file 04) dilakukan di file 06. Contract Template.xlsx
2. Data Contract diisikan di sheet CTR_LoadContractBase
3. Pengisian masing-masing kolom agar mengacu pada panduan yang terdapat di baris 1 (bagian atas pada sheet tersebut)
22
22 PERTAMINA
07. MAPPING ASSET TO CONTRACT DATA TEMPLATEF
Data Mapping Contract dibutuhkan untuk :
1. Menghubungkan data asset/perangkat ke contract pengadaan dari asset tersebut

1. Pengisian data mapping asset komputer ke kontrak dilakukan di file 07. Relasi Asset to Contract.xlsx
2. Data mapping diisikan di sheet CTR_LoadContract_Relationsh (2
3. Pengisian masing-masing kolom agar mengacu pada panduan yang terdapat di baris 1 (bagian atas pada
sheet tersebut)

23
23 PERTAMINA
08. Application DATA TEMPLATE
Application Data dibutuhkan untuk :
1. Memetakan routing request terkait aplikasi ke fungsi App. Solution masing-masing

1. Pengisian data aplikasi yang dikelola oleh IT internal AP dilakukan di file 08. SS ICT Roll-out Apps
Template.xlsx
2. Data mapping diisikan di sheet 02. Application Data
3. Perlu diperhatikan sheet Guidelines dalam pengisian data aplikasi ini
24
24 PERTAMINA
Follow Up Action

No. Items PIC Target

VIP Data :
1 1. Secretary and VIP IT AP & BPD IT
2. Direct Report
2 Service Catalogue Data IT AP & BPD IT

3 Location Data IT AP

4 People Data ( IT Personel) IT AP

5 Asset Data IT AP

6 Mapping People to Asset Data IT AP

7 Contract Data IT AP

8 Mapping Asset to Contract Data IT AP

9 Application Data IT AP

25
25 PERTAMINA
THANK YOU
SS ICT ROLLOUT – TIMELINE
DEFINITION OF ACTIVITIES

1. Initial Meeting & Leadership Allignment

Diskusi awal seluruh entitas IT yang akan diimplementasikan SS ICT untuk briefing timeline dan detail kegiatan
Implementasi.

2. Assesment
PEOPLE & ORGANIZATION PROCESS TECHNOLOGY

 IT Organization Structure  Well defined business process  License & Hardware Sizing
 Dedicated Project Team  PKS with each business entity  Supporting Technology :
 Using SAP Module AD autentification
 Support Agreement (Domain pertamina.com, telephony connectivity,
using ERP pertamina, IT Facility)

3. Data Gathering
Foundation Data gathering dari Anak Perusahaan.

Copyright © 2020 Accenture All Rights Reserved. 27 PERTAMINA

SS ICT ROLLOUT – TIMELINE
DEFINITION OF ACTIVITIES

4. Analysis & Design

Proses menganalisa dan mendesign SS ICT yang akan diimplementasikan berdasarkan data Assessment.
5. Foundation Data Preparation
Proses rekapitulasi dan penyesuaian data entitas baru yang akan diimplementasikan dan sudah digabung dengan data
eksisting.
6. Foundation Data Configuration
Proses Implementasi dan Konfigurasi di Aplikasi BMC.
7. Training & Curriculum Preparation
Proses persiapan penyusunan materi training.
8. UAT
Proses User Acceptance Test yang akan didampingi oleh tim T&D.
9. User & Fulfiller Training
Proses training ke User & Fulfiller dari entitas baru yang akan implementasi SS ICT.
Copyright © 2020 Accenture All Rights Reserved. 28 PERTAMINA
SS ICT ROLLOUT – TIMELINE
DEFINITION OF ACTIVITIES

10. Service Desk Socialization

Proses sosialisasi ke tim Servicedesk terkait perubahan pasca implementasi SS ICT di entitas baru.
11. Communication Forum
• Proses change management yang dilakukan terkait dengan proses implementasi SS ICT di entitas baru (Broadcast, Key
Changes Briefing, Leadership Alignment, dll).
• Proses change management yang dilakukan terkait dengan proses implementasi SS ICT di internal SS ICT Persero
(HQ & Region).
12. Deployment to Production
Proses implementasi dan Konfigurasi di Aplikasi BMC environment Production.
13. Go Live
Proses Go Live Implementasi SS ICT di entitas baru.
14. Post Live Stabilization
Proses stabilisasi selama 1 bulan pasca Go Live.
Copyright © 2020 Accenture All Rights Reserved. 29 PERTAMINA