Paula Elaine Bulan

Administrative Assistant/Receptionist
Mobile: 0506414027
E-mail: zaidenbulan@gmail.com
Dubai, UAE

OBJECTIVE

To apply and enhance my experience in office administration and IT skills whilst ensuring the development and growth of my career.
I have over 7 years of working experience in the Administrative work, customer service field, office administration and IT industry
having acted as an administrative secretary and IT in reputable organizations

ADMINISTRATIVE SKILLS

 Customer Service Skills and Phone Etiquette

 Fluent in English (Written and Verbal)
 Interpersonal communication
 Time Management and Multi-tasking skills
 Microsoft Office Applications (MS Word, Excel, and PowerPoint)
 Organizational skills
 Attention to detail
 Professionalism

WORK EXPERIENCE

Office Administrator
Al Mamaleek Building Materials LLC
Dubai, UAE December 2022 – Present

 Compute, classify, and summarize petty cash expenses, reimbursements, claims and disbursements while ensuring that
records, payments and supporting documents are correct.
 I am responsible for ensuring that data management of submittal documents are accurate and that contracted product
submittal deadlines are met.
 I handle customer information, provide business departments with report materials and data for various meeting, keep
track of customer needs and maintain close communication with customers through CRM; This includes input of invoices,
LPO, client information etc.
 Account management (invoicing, purchasing, bank reconciliation, item tracking, basic inventory, payroll, purchase orders,
sales orders, etc.) through Peach Tree System
 Managing accounting tasks and organizing transactions through Zoho Books
 Managing, scheduling and creating minutes for all company meetings
 Coordination of different employee documents such as but not limited to employee insurances, visa processing,
ticket/flight booking etc.
 Other office administration work

Local IT Admin
Arcadis
Makati City, December 2021 – Present

 Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk
resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
 Creates a positive customer support experience and builds strong relationships through deep problem understanding,
ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a
consummately professional attitude.
  Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
 Analyses and resolves incidents and requests regarding use of application software or hardware. Logs and tracks
incidents and requests from identification through resolution. Follows up with other support staff (service resources)
involved in resolution to ensure incidents are resolved, requests are filled, and the customer comm
 Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve
requests on first contact.
 Maintains and protects confidentiality regarding all aspects and employee information.
 Adheres to Code of Conduct and Mission and Value statements.
 Provisions, maintains, and removes security privileges for users of existing service desk management systems.
 Participates in development/review of division security processes/procedures under supervision of Service Desk
Management.
 Works with the division Service Desk and provides necessary security / tier 2 support.
 Works with members of the desktop / network teams and other workgroups within Arcadis IT&S on projects and initiatives
as needed. Provides after hours and on-call support as needed.
 Performs other duties as assigned

Administrative Assistant/Receptionist
Infosys BPM
BGC, Taguig, Philippines August 2020 – Nov 2021

 Greet and Assist company visitors

 Ensuring quality customer and employee experience
 Answer telephone inquiries from customers, employees, contractors, and vendors
 Prepare and disseminate correspondence, memos, and forms
 File and update contact information of employees, customers, suppliers, and external partners
 Coordinates with facilities team on the levels of office supplies and help place orders
 Coordinates with different team in preparation for client visits and company site tours
 Undertake/cover receptionist duties

Administrative Assistant/Front Desk

Telus International
Quezon City, Philippines November 2016 – August 2020

 Accommodate visitors, clients, and suppliers.

 Responding to inquiries and email correspondences.
 Prepares documentation for renewing trade license and tenancy contracts
 Ensures that HR files and records are maintained and in accordance with company policies and procedures.
 Act as Secretary to the managing partner
 Assist with administrative tasks and provide research and administrative support to all departments and
individuals, where necessary.
 Maintain polite and professional communication via phone, e-mail, and mail.
 Anticipate the needs of others to ensure their seamless and positive experience.
 Organize and schedule appointments
 Plan meetings and take detailed minutes
 Write and distribute email, correspondence memos, letters, faxes, and forms

EDUCATION
St. Anne College Lucena Inc.
Bachelor of Science in Information Technology, April 2015