NIROOPA VARATHARAJAN

1104 Sandhurst Circle, Scarborough, ONT, M1V-3R3

Home: (647) 666-1245 Email: niroopa827@hotmail.com

CAREER OBJECTIVE
To obtain a position in Administrative and Customer Service to utilize my skills/experience.

SUMMARY OF QUALIFICATIONS
 Experience providing administrative or customer service to clients, employers and public.
 Ability to edit, proofread, fast paced, quick learner, team player and able to multi-skill/task.
 Experience in provision of file records management and procurement services.
 Effective interpersonal skills to deal with clients with sound judgment to solve problems.
 Excellent organization, time management, verification prioritization and accuracy skills.
 Accomplished communicator in a professional setting, both verbally and in writing.
 Team player, flexible, reliable, dependable, and developed effective typing speed of 50wpm.
 Ability to organize work, set priorities, schedule work and meets deadlines in a timely manner.
 Ability to work with minimal supervision and work effectively within a team environment.
 Client service orientated, initiative, analytical, thoroughness, with great attention to details.
 Ability to enter data and verify information and note inconsistencies quickly and accurately.

EDUCATION/TRAINING
York University (Part-time) Bachelor of Human Resource Management (BHRM)
L'amoreaux Collegiate Institute 1996 - 2000 OSSD (Ontario Secondary School Diploma)
OAC (Ontario Academic Certificate)

COMPUTER SKILLS
 Proficient in MS Office, MS PowerPoint, MS Outlook, MS Access, MS Word, MS Excel, MS
Windows, SAP/SIGMA system, STAR, RPD/IAD, CRDD list and auto label forms, DA Web
top, Lotus, Adobe Photoshop, Edge System, HRIS PeopleSoft, Nakisa, Org Plus, RDIMS,
CMS, Word Processing, MS Access logs, MS Excel tracking sheets.

EMPLOYMENT HISTORY
Call Centre Customer Service Representative CSR
Optima Communications International Inc. Nov 29, 2021 - June 6, 2022
 Provided excellent customer service to student regarding course information and enrollment.
 Answered student inquiries by phone and/or e-mail accurately and quickly in a timely manner.
 Provided customer service to students with regards to password reset, ce credits information,
course information and accessing course materials, exam information, and book/cancel exams.
 Communicated effectively with existing and new students in a calm and professional manner.
 Access appropriate information from CSI website and training to answer student inquiries.
 Researched and resolved inquiries within a specified timeframe and provide superior, prompt
and accurate responses to student’s inquiries.
 Handled sensitive issues by sending requests to exam department to cancel/reschedule exam
dates due to illness or death in the family and inform students about exemption/exception
request due to unfortunate circumstances.

Administrative Assistant (Contract) AS-Junior Level

Department of Public Services and Procurement Canada (PSPC) 2019 (Aug-Dec)
 Pre-audit invoices in accordance with the Accounts Verification Directive and the Directive on
Delegation of Financial Authorities for Disbursements.
 Process payments in SAP/SIGMA, journal vouchers (JVs) in SAP/SIGMA to correct entries.
 Provide client services to internal/external clients.
 Reconcile accounts balances/contracts and distribute mail and file accounts payable documents.
Hearing Support Assistant/Interpreters Assistant (Contract) CR-04
IMMIGRATION AND REFUGEE BOARD OF CANADA 2010 (Jan-May)
 Experience providing clerical and administrative support in a tribunal environment.
 Used MS Outlook to send attachments i.e. tape request, and send/receive information.
 Ensured operational requirements by updating and processing hard and soft-copy files.
 Communicated both verbally and writing in person or on the phone with public, claimants,
counsels, GTEC, CBSA, CIC to verify, request, pick up documents and process file requests.
 Routinely used MS Word for RPD forms for request record, CRDD to edit/update hearing time.
 Maintained file records using IRB internal electronic STAR tracking system and update files.
 Logically discharged requests made by lawyers, refugee claimants, CBSA, CIC, and GTEC.
 Prepared hearing rooms at duty desk, analyzed and solve technical issues for videoconference.
 Organized, proofread, and edit emails/documents before putting it in file or sending to public.
 Prepared transcript packages for counsels, clients, and members and send it through Purolator.
 Communicate with transcription companies when there are errors and initiate consultation.
 Reformat floppy disks and burn CDs of hearings different hearings as requested.
 Receive invoices from transcript companies and check transcripts for errors and recalculate the
amount on the invoice to make sure it’s accurate.

Human Resource Assistant (Contract) CR-05

DEPARTMENT OF JUSTICE CANADA 2009 (Feb-July)
 Provided administrative services to clients, HR assistants, advisors and managers in HR Unit.
 Create/delete/update/review/analyze and process PARFs in HRIS PeopleSoft system.
 Searched, retrieve, validate and input information for work descriptions, org charts, employee
position data and other related HR programs using PeopleSoft, RDIMS and share drive.
 Experience using MS Outlook, HRIS PeopleSoft, Nakisa and Org Plus to input data, generate
position reports using MS Excel. Assist Learning & Development, Labour Relations, & HRP.
 Requested, distributed, respond to inquiries about work descriptions, & organizational charts.
 Scan/save work descriptions in RDIMS or transfer from RDIMS to shared drive using Outlook.
 Maintained a filing system for all documents including work descriptions, and rationales.
 Attended staff meetings, set-up meetings, Classification committees and conference calls.

Hearing Support Assistant (Casual Contract) CR-04

IMMIGRATION AND REFUGEE BOARD OF CANADA 2008 – 2009 (Feb)

Support Service Associate (Contract)

TD MELOCHE MONNEX 2008 (July-Aug)
 Printed STAR Reports, invoices and documents for analyst and placed it in their mail boxes.

Mortgage Service Associate (Contract)

ING DIRECT 2007 (Sept-Dec)
 Provided financial, clerical and administrative services and reviewed mortgages for renewal,
monitoring payments/expenditures and send letters to lawyers through computer system/fax.
 Verified, coded and updated invoices into SAP financial system including processing.
 Inventory and archive final and partial mortgage document to file and photocopy documents.
 Separate mails that are discharged payout, release of interest, and marriage/death certificate.

Service Officer (Contract) 2007 (August)

TD BANK FINANCIAL GROUP
 Performed variety of single functioned projects, prepare filing label for documents.
 Provided clerical/admin duties, set up conference room and project folders for presentations.

Data Entry/Verification (Contract)

BOSE LTD., CANADA 2007 (March)
 Entered client data including names and addresses in to Edge System quickly and accurately.
Human Resource Service Representative (Contract) CR-04
HUMAN RESOURCE SOCIAL DEVELOPMENT CANADA 2004 – 2005
 Provided administrative support to general public, regional office clients and HR disciplines
regarding classification activities, and responded to client’s inquiries in person or the phone.
 Experience using MS Outlook to communicate with clients and used MS Word to type
documents such as meeting minute logs. Fax or file work descriptions, organizational charts.
 Analyzed and solved problems by integrating, re-organized client files to prepare data reports.
 Accurately identify/record data in MS Excel tracking sheets, and code/decode in CMS logs.
 Created/deleted/updated confidential client position files using MS Excel tracking sheets, MS
Access logs, CMS and filed them, request work descriptions, organizational charts.
 Informally trained coworkers on CMS, MS Excel sheets, MS Access logs, and file records.
 Set up task requests, book rooms, took/post meeting minute, scheduled appointments/meetings.
 Edited and proofread data, emails, assignments, meeting minute’s sheets before distributing.
 Completed projects for NHQ including (CMS Utility clean up/Merge and Purge)

Interviewer (Cantrak Research)

MARKET RESEARCH COMPANY 2003 - 2004
 Professionally respond to answer in-bound/outbound calls in a timely manner.
Conduct survey interviews with customers on the popularity of certain products.
Accurately entered customer conducted survey into database to meet quotas.

Sales Representative (Omega Direct Response Inc)

TELE MARKETING 2000 - 2003
 Sold products and services such as credit cards, insurance, internet providers, television
channels and conducted the election campaign to customers in an efficient/courteous manner.
 Ensure sales transactions were completed quickly and accurately in a professional manner.
Initiated customer telephone contacts, employing tactful, persuasive communication skills to
obtain appointments.

Receptionist
CANA PLACE SENIOR’S HOME 1998 - 2000
 Provided training, administrative support, took messages, and greet visitors.
Received and forward calls, provided customer support, and answered inquiries.
Prepared and send documents, word processing, data entry/maintenance, and filing
Answered incoming calls, sort/distributed mails, fax and photocopy documents.

REFERENCE AVAILABLE UPON REQUEST