SHANICE GUY

50 Carle Cres Telephone: (647) 673-4093

Ajax, ON L1T 3T9 shaniceguy@hotmail.com

OBJECTIVE:
Professional, service orientated individual seeking a position with the opportunity to continue
development of skills in a rewarding work environment.

Profile:
 Extensive experience in administration and client service environment
 Maintain a high level of confidentiality
 Experience accessing and reviewing documents
 Experience applying policies and legislations
 Experience coordinating and implementing policies
 Experience multi-tasking under pressure and goal setting
 Excellent critical thinking and customer service skills
 Excellent communication skills both verbal and written with the ability to deal effectively
with all levels of staff including the general public
 Experience with maintaining office calendars and coordinating schedules
 Effective organizational, interpersonal, intake, customer service, decision making, time
management and multitasking skills
 Computer proficient in all Microsoft Office; accessing and retrieving information from
various database systems, email and navigating the internet

PROFESSIONAL EXPERIENCE:

Accounts Administrator
Ci Financial,Toronto, ON 12/2017-01/2019

 Create and manage new accounts within set company guidelines both in French and English
 Review documents and satisfy outstanding conditions
 Contact advisors requesting outstanding documentation
 Summit amended documentation to transition team
 Input client information and beneficiary request into company data base
 Waive advisor’s incentive fees
 Close client accounts
 Respond to telephone, in person and electronic inquiries
 Manage various internal system databases to collect, prepare and process client accounts
 Add banking information to client account’s
Mortgage Funding Officer 03/2017-09/2017
Scotiabank, Toronto, ON
 Review documents, Prepare, calculate disbursements and instruct documents for funding
 Communicate with branch and notaries to process Bridge loans, ports, switch, links, refinance,
purchase improvements and line of credit deals
 Make final decision on funding closing date based on data provided by the solicitor
 Satisfy outstanding conditions and guide solicitor until disbursements are set to be released
 Summit amended documentation to underwriter to make changes to deals
 Respond to telephone, electronic inquiries and access information requested by solicitor
 Prepare reports, statements, forms, applications and order title search
 Process financial transactions and disburse mortgage into solicitors trust account
 Prepare and drop off drafts
 Review, purchase price of property and all other aspects of the deal to insure accuracy before
funding documents are signed
 Contact the branch to ensure wire was received

Administrative Assistant
Centum Regal Financial, Scarborough, ON     09/2014-08/2016
 Process financial transactions for the office and prepare reports
 Coordinate and prioritize correspondence for the manager; direct correspondence to the
appropriate division for action in order to ensure a timely flow of information  
 Participated in special projects and carried out any other similar or general task at the request of
management
 Organized and coordinated office operations, procedures, and resources
 to facilitate organizational
 Respond to telephone, in person and electronic inquiries
 Prepare correspondence, reports, statements, forms, and applications as required
 Coordinate the flow of information to and from the manager office, including
correspondence, telephone calls, e-mail and other requests for information
 Assist with administrative procedures such as company schedules and listings
 Forward enquiries to appropriate person; locate and retrieve documents from files as
requested
 Maintain and prepare reports manually and from electronic files
 Photocopy and collate documents for distribution, mailing and filing
Claims Registration Processor (Contract) 02/2013-04/2014
Workplace Safety & Insurance Board (WSIB), Toronto, ON
 Assessed invoices for completeness; gathered and validated missing information from
various sources and through external telephone contact to providers/suppliers.
 Processed a variety of account cards, medical reports and invoices to generate payments to
providers and suppliers for Health Care.
 Reviewed initial medical report to identify appropriate code based on description of injury
 Entered the appropriate code into the claim profile and utilized multiple fields to complete
the injury profile
 Worked with various internal system databases to collect, prepare and process invoices,
purchase orders and vouchers
 Provided clerical support related to control of files, mail and documents
 Maintained numeric claim file storage systems
 Located, designated and delivered files, mail and documents
 Stored claim files and statistical records, as well as responded to inquiries relating to file
requests and locations.

Child and Youth Worker

Terrace Youth Residential Services, Newmarket, ON 10/2011-12/2012
 Opened, scanned, sorted, and distribute postal mail; collected and posted outgoing mail
 Responsible for monitoring youths age 12-18 years and support youth through daily
routines and structured expectations
 Implemented house routines, programming and outings as per house schedule
 Provided emotional support and counselling to clients as needed
 Provided exceptional communication within the residence, with community schools, family
members and other professionals
 Wrote and developed reports such as daily logs, incident reports, plan of care reports and
medication administration records for all clients
 Maintain professional boundaries and working relationship with all clients and staff
 Medication administration to clients in accordance with established policy
 Provided crisis intervention and behavior management techniques to clients
 EDUCATION:

Police Foundations Diploma, Durham College, Oshawa, 2011-2014

Workplace Hazardous Materials Information System, WSIB, 2013
Therapeutic Crisis Intervention, TYRS INC., 2012
Entrepreneur Program, Present
Laser Technician Diploma, International Beauty Institute,2019
Dermapen Certified, International Beauty Institute,2019
Smart Serve

VOLUNTEER EXPERIENCE:
 Heart and Stroke Foundation, 2012
 Maintained accurate records, prepared memos, responded to emails, booked conference
rooms and scheduled meetings.