Registration Officer

Reports to: Registration Manager

Direct Reports: None

Job Purpose:

To register qualified dentists and Dental Care Professionals (DCPs) by assessing all UK-qualified
applications, ensuring all evidence provided meets the criteria for registration.

To restore dental professionals to the register, ensuring all evidence provided, including CPD,
falls within the criteria required.

To provide advice, assistance and guidance to newly graduated, and returning, dentists and
DCPs of the requirements for registration and restoration with the GDC.

To process and reconcile payments for applicants for registration and restoration.

Areas of Responsibility:
 Assess and register all UK qualified applications, and applicants for restoration, ensuring
that all evidence provided, including CPD where required, meets the criteria for
registration, within set KPIs. Request outstanding documents where required. Obtain
information in accordance and compliance with departmental procedures and deadlines;
 Set up payment for applicants for registration and restoration to the register. Collect
payments including the chasing of outstanding payments, reconciliation and banking on
a daily basis;
 Ensure the correct pro-rated fee is charged for applicants registering part way through
the year;
 Process refunds for registrants as and when required;
 Maintain accurate records using the GDC’s customer relationship management (CRM)
system to ensure the integrity of data is maintained;
 Reviewing and updating departmental Standard Operating Procedures;
 Draft correspondence to unsuccessful applicants and advise them on further action
necessary in order for them to be registered;
 Ensure applications that require further assessment or investigation are referred to the
appropriate Registration Casework team;
 Liaise with the Quality Assurance team where required where queries regarding UK
qualifications arise;
 Provide advice and guidance to Dental Schools and prospective registrants on GDC
requirements and standards in order that applicants can register within the time frame
specified in SLAs;
 Deal with all aspects of general correspondence and telephone calls including
maintaining the team inbox and drafting letters as required;
 Ensure complaints are responded to effectively and efficiently in accordance with GDC
policy and procedures;
 Train and mentor new team members;
 Participate in any task or project necessary to the work of the team/GDC;
 Provide cover and support for Registration teams as and when required.

Person Specification:

Specialist Knowledge & Qualifications

Essential
 Knowledge of database and record maintenance;
 Ability to use the full suite of Microsoft Office applications to Intermediate Level

Experience, Skills and Abilities

Essential
 Experience of working to tight deadlines; requiring the ability to plan and organise a
varied and diverse workload and prioritise accordingly;
 Good communication skills both written and verbal;
 Proven ability to multi-task;
 Commitment to ensuring quality and accuracy of work;
 Commitment to own training and development;
 Ability to work well in a team and individually with a proactive and reliable approach to work;
 Takes the initiative in suggesting new and more efficient ways of working;
 Commitment to equality and diversity.

Desirable
 Experience of working in a regulatory environment;
 Ability to deal discretely with confidential and personal information including details of
applicant’s health, character references, financial details and convictions.