Tonya Robinson

2401 Old Steine Road, Apt 708, Charlotte, NC 28269 | (704)212-8023 | Tonya.Robinson@atriumhealth.org

Education
BACHELOR OF SCIENCE | JOHNSON C. SMITH UNIVERSITY | EXPECTED GRADUATION DATE DECEMBER 7, 2019
· Business Administration with concentration in Management

Honors/Awards/Recognition
· Magna Cum Laude
· Delta Mu Delta – International Honor Society in Business - Inducted 2016 (4.0 GPA)
· Alpha Sigma Lambda – Honor Society for Adult Students – Inducted 2016 (4.0 GPA)
· Sigma Tau Delta – International English Honor Society – Invited 2018 (4.0 GPA)

Certifications
· BB&T Emerging Leaders Certificate Program– Certificate received– Completed Training - November 10, 2017
· Teammate Professional Online Development Program - Certificate received - September 5, 2017
· CHS – Self Leadership Certificate Program – Certificate received – Completed Training - February 22, 2018
· CHS (Atrium) -Aspiring Leaders Certificate Program – Certificate received – Completed Training – March 15, 2018
· Licensed NC Notary Public – Mecklenburg - License received June 2018 – Commission valid through June 28, 2023

Skills & Abilities

· Excellent leadership and organizational skills, problem-solving skills, communication skills, critical thinking skills,
account management, program coordination and management, personnel management, recruiting, applicant tracking
systems, ERAS proficient, experienced with program accreditation, employee training experience, Milestones reporting
experience, strong customer relations experience, medical records and billing experience, credit card management, and
account reconciliation, KRONOS proficient (time reporting/payroll), Bank of America Works II proficient (purchase card
reconciliations), Microsoft Products proficient, I-9 Compliance, HR policies knowledge, ROI’s and Incident reporting.
Proficient in Registration, front desk and Live Answer Processes, as well as clinical flow and EMR. Managed Care
experience, great at setting and meeting goals, excellent motivational skills, and reporting/presentation skills.

Experience
RESIDENCY PROGRAM COORDINATOR | ATRIUM HEALTH (FORMERLY CHS) | AUG 2018 - CURRENT
· Currently managing the Family Medicine Residency Program, including recruitment, time management, maintaining
accreditation of the program through ACGME, Milestone reporting, and applicant management systems, KRONOS global
access (payroll processing), Credentialing and contract request, onboarding and off boarding of personnel. Program
and resident scheduling, training and quality and process improvements.

MEDICAL EDUCATION COORDINATOR | CAROLINAS HEALTHCARE SYSTEM | JAN 2016 – AUG 2018
· Managed the Family Medicine Sports Medicine and Geriatric Medicine Fellowship Programs, including recruitment, time
management, maintaining accreditation of the program through ACGME, Milestone reporting, and applicant
management systems, KRONOS global access, Credit Card reconciliation and management for both company cards,
contract request, onboarding and off boarding of personnel.

FELLOWSHIP PROGRAM COORDINATOR | CAROLINAS HEALTHCARE SYSTEM | SEPT 2014 - JAN 2016
· Managed the Sports Medicine Fellowship program, including recruitment, time management, maintaining accreditation
of the program through ACGME, Milestone reporting, recruitment, and applicant management systems, KRONOS global
access, Credit Card reconciliation and management for both company cards, contract request, onboarding and off
 boarding of personnel, Coordinated the Patient Advisory Board, and conduct meetings, registered Geriatric patients for
nursing home visits. Prepared and issued billing sheets for patient visits.

STAFF ASSISTANT | CAROLINAS HEALTHCARE SYSTEM | SEPT 2013 – SEPT 2014

· Support the department, coordinate the Patient Advisory Board, conduct meetings, Record and prepare minutes and
agenda for Quality meeting, arrange meeting schedules, KRONOS time keeping, and time edits, Bank of America Works II
credit card reconciliation, Pharmacy support, complete travel request and expense reports, OSR requests.

LIVE ANSWER COORDINATOR | CAROLINAS HEALTHCARE SYSTEM | SEPT 2012 – SEPT 2013
· Answered all incoming calls for the office, scheduled appointments for patients, composed a job aid book to assist with
taking live answer calls, handled irate patients, trained new employees, assisted the practice manager with various
office tasks

PATIENT SERVICE COORDINATOR | ORTHOCAROLINA | JUN 2011 – AUG 2012

· Answered incoming calls and scheduled appointments for all locations, coordinate appointments with lab and
radiology, maintained 99% accuracy reports, processed and scheduled referrals, planned and organized social
functions, emailed tasks to clinical assistants, handled confidential patient information properly.

REGISTRAR | CAROLINAS HEALTHCARE SYSTEM | JUN 2006 – JUN 2011

· Answered incoming calls and scheduled appointments for all locations, coordinate appointments with lab and
radiology, prepared billing for satellite offices, office management (prepared bank deposit, ordered supplies, reconciled
budget), planned and organized staff meetings, emailed tasks to clinical assistants, handled confidential patient
information properly.

LICENSED CUSTOMER SERVICE LEAD | ALLSTATE INSURANCE COMPANY | JUN 2003 – JUN 2006
· Obtain and maintain Property and Casualty License in multiple states. Demonstrate ability to explain and sell insurance.
Demonstrate ability to consistently exceed sales goals. Resolve complex and escalated calls, monitor daily workloads,
guide, coach, and motivate team. Maintain records such as sick leave, vacation, expenses, budget, time swaps. Provide
additional training to employees not consistently meeting goals. Being present and available to the team to assist with
communication and direction. Assist with collecting and reporting team statistics to upper management. Understanding
of call center operations, quality assurance, and customer satisfaction. Promote good public image of the company.
Create an environment of teamwork and trust.

SOUTHEAST DISTRICT ADMINISTRATOR | UNITED RENTALS | SEPT 1999 – AUG 2002

· Supervised and trained all administrators in the Southeast district of the US. Kept financial books, ordered supplies and
placed orders for any company rentals. Assist satellite locations with troubleshooting issues. Quarterly visits to 9
locations for training, coaching, team building. Managed office (time keeping, payroll, HR, expense reports, travel) Book
keeping for Southeast District Office

References
Available upon request