Deneen L.

Johnson
Telephone: (708) 250-4514
Email: bay_0818@yahoo.com
SUMMARY

Customer-focused business professional with a wealth of operations, administrative and customer

service experience. Strong communication, interpersonal, problem solving, multi-tasking, and organizational skills. Proficient in Microsoft Office
(Word, Excel, PowerPoint). Expertise includes:

General Office & Business Processes Manual & Computerized Records Systems

Problem & Complaint Resolution General Ledger Accounting & Financial Reports

Payroll Processing & Records Billing, Accounts Receivable & Collections

Creative Problem Resolution Appeasing Difficult Customers

Experience

Apple Home Healthcare 9/2014 to present.

Human Resource Manager / Payroll Manager
 
At Apple Home Health, responsible for implementation of human resources policies and processes. Ensures payroll (ADP / PAYCOM)
procedures are completed in accordance with requirements. Assists the agency with compliance with all applicable federal, state, and
local regulations. Benefit coordinators administrate employee benefits programs, such as pension funds and health insurance, for the
organization. Able to maintain the highest degree of confidentiality and professional discretion.
 
 Administer Human Resources tests, conduct interviews and hire qualified caregivers, 
CNA’s and CHHA’s. Implements recruitment procedures.
 Submit employee applications and perform pre-employment criminal background checks in accordance with regulations.
 Conduct new employee orientation accurately implements HR related policies and procedures.
 Maintain complete employee records in accordance with regulations. Ensures all benefits allocations are assigned.
 Initiates on-boarding for all new employees, setting up Paycom, ADP and Brightree.
 Processes payroll for (150) employees and ensures information is accurate. Submit bonuses to employees based on evaluation for 30,
90 and annual time of hire. Responsible for overseeing the processing of Company payroll and Corporate Time and Attendance.
Ensures, accurate calculation of wages, tax withholdings, and company deductions. Ensures proper governmental reporting and
compliance. Prepares statistical reports as needed.
 Ensures training expenses are monitored and training records are effectively maintained.
 Manages the performance review process for each employee thorough, objective, and timely 90- day and annual staff performance
appraisals for all staff directly supervised.
 Monitors employees receiving benefits to ensure they maintain 30 hours per week.
 Handle client complaints and write incident reports as necessary.
 Strictly oversee and implement client contact requirements. Maintains current CLIA certificate.
 Manages return to work plans for injured workers in accordance with policies and regulation.
 Order office/Coffee supplies as needed.
 Handle necessary employee discipline fairly and objectively, in consultation with the Human Resources Department.
 Prepares yearly pay period calendar.
 Verifies credentials pre-hire and ensures each employee is in compliance with FRONTLINE (Dementia) & ELOOMI (modules) education
in accordance with agency requirements.
 Make appropriate hiring and/or termination recommendations and notify the Operations Manager/ Director of Clinical Services of
staffing needs.
 Coordinate with Oasis Outsourcing in matters concerning HR, Workers Compensation
 Performs job functions and delivers services consistent with all applicable federal, state, and local regulations and the policies and
procedures set forth in the agency compliance program. related duties as requested and required.
 Perform other duties as assigned for Intake Coordinator, Scheduler and Documentation.
 Payroll, ADP / PAYCOM etc. Developing system to process payroll transactions. Coordinating payroll and time control system. Prepare
payroll reports, including insurance coverage and saving/checking deposit. Monitoring the processing of payroll changes (e.g, new
hires, contract terminations, increases) and system improvements and distribute employee payments. Ensuring compliance with
important laws and internal policies. Supervising and guiding payroll with Owner, Director of HR and Office Manager.

HomeLink Health Service, Homewood, IL 4/2009 to 9/2014

Intake Coordinator / Marketing Director

I make a meaningful difference in the lives of our patients and their loved ones, and where satisfaction and well-being is integral to
patient satisfaction and HomeLink HealthCare’s success!

PRINCIPAL RESPONSIBILITIES AND DUTIES:

 Responsible for driving the FMS culture through values and customer service standards.
 Accountable for outstanding customer service to all external and internal customers.
 Develops and maintains effective relationships through effective and timely communication.
 Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
 Serves as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the
BU clinics (chronic and acute) and home programs.
 Coordinates this admissions process from the initial request for admission to the final authorization ensuring all aspects of patient
confidentiality are always maintained.
 Ensures all intake data for admissions requests are collected, completed, and communicated according to the established standard operating
procedures and in compliance with all regulatory requirements.
 Obtains the necessary information – demographic, financial and clinical and other pertinent data – from the referral agency to initiate the
process.
 Interviews patient, patient’s representative, or referral source to obtain the necessary personal and financial data to determine eligibility for
admission.
 Obtains necessary signatures to ensure the efficient processing of admissions data according to FMCNA policies and procedures.
 Utilizes the appropriate call tracking and admissions program systems applications to ensure accurate documentation of calls.
 Maintains and updates database with current data, pertinent information, and status of the admissions referral as appropriate, recording
details of the enquiry/referral, complaints, and issues.
 Completes the preliminary paperwork and standard admissions forms to ensure efficient processing of admissions.
 Promotes the efficiency of admissions process by answering phones and assisting callers in a professional and timely manner escalating
issues to supervisor as necessary.
 Works closely with applicable billing groups to request and obtain insurance verification in a timely manner.
 Communicates with individual clinics to ensure medical record approval and prompt scheduling of patients and forwards necessary
documents and records to the appropriate receiving facilities.
 Collaborates with facility staff and region management to effectively resolve issues impacting a patient’s admissions process.
 Immediately communicates to supervisor any admissions denials from clinics or billing groups for further action and communication with
the RVP.
 Other duties as assigned for Marketing would be to serve as a business development liaison between agencies and hospital personnel,
patients, physicians, community organizations, retirement communities, assisted living, and skilled nursing facilities to build rapport and
develop working relationships with referral sources. 
 Management of specified client relationships/businesses (retainer or project based), the development of strategic plans, the write-ups of
concepts and proposals, the presentation of ideas, the development of tactical plans and program execution.
 Responsible for the development and execution of yearly strategies to meet and exceed annual promotional and season pass attendance and
revenue targets. This would include but not limited to creating and implementing yearly promotions and season pass plans, driving
business.
 Plans and supervises the activities of Health fairs at churches, senior homes, libraries, and townships.  Advertising campaigns and
purchasing incentives, they support the marketing department’s objective to profitably advertise a company’s products or services.
  Common advertising methods include direct mail, telemarketing, television or radio advertising, billboards, catalogs, newspaper inserts,
web sites, and in-store displays. Purchase incentives may include discounts, samples, gifts, rebates, and contests.
 In addition to developing and implementing these programs, I also track the effectiveness of each method and incentive used. This may
involve conducting market research, developing tracking mechanisms, and creating reports of sales or web site activity.

HAPAG-LLOYD, Lisle, Illinois 5/2006 to 4/2009

Customer Service Coordinator, Freight Clerk
 Facilitate the movement and release of import cargo and ensure customer satisfaction by maintaining the
accuracy of shipping rates, providing timely customer updates, and resolving problems.
 Provided up-to-date customer information regarding arrivals, charges due, cargo location and information on bills of lading and manifest to
consignee.
 Prepared customs and freight manifests and notified customers regarding cargo being held by U.S. Customs or the Department of
Agriculture.
 Prepare Ocean Arrival Notices, Opening files file set-up. Keeps proper archive and maintains files of data as required by IS09002 where
applicable.
 Inputting data information obtained by Steamship Lines and or Freight Forwarders.
 Review Import/Export documents from oversea agents. ISF/AES filing, assist customers with customs clearance procedures and arrange
door deliveries.
 Coordination with CFS warehouse of devanning consolidated containers.
 Coordinate IPI services for shipments destined to their destination.
 Arrange door deliveries with steamship lines and or per customer request, freight releases, troubleshoot problem shipments.
 Billing, communicate by email with overseas agents and clients making sure that they have obtained and secured accounts for custom
brokerage service.

BONNEVILLE INTERNATIONAL CORP., Chicago, Illinois 2/1999 to 8/2005

Accounts Payable Manager, Payroll Manager (2003-2005}

Promoted through a series of progressively responsible positions featuring higher levels of credit authority, collections, and general accounting.
Managed an average of $500,000 in monthly payables.

 Processed $400,000 in monthly payroll for 75 employees of WDRV-FM (The Drive) and WLUP-FM (The Loop), including $50,000-
$100,000 in commissions for advertising sales representatives.
 Ran credit checks for new advertising clients with authority to issue up to $200,000 in credit; implemented payment schedules for the cost
of advertisements.
 Maintained employee files, including salary increases, benefit packages, vacations, severance pay and payroll taxes.
 Provided credit, collections, and commission support for a team of 30 sales representatives.
Assistant Business Manager, Accounting Assistant (1999-2003)

Helped the business manager in all aspects of financial operations including balancing reports and monthly closings. Responsible for accounts
payable, receivable and collections, as well as general accounting support in coordination with a 15-person sales team.
 Recovered 80% in outstanding accounts per month; twice recognized for exceeding recovery goals.
 Extended credit to qualified clients and arranged payment schedules for collection accounts.
 Prepared weekly and monthly billings, including credit and collection investigations.
BONNEVILLE INTERNATIONAL CORP.... Continued

 Balanced and prepared monthly and annual revenue reports; assisted with 1099 preparation.

EDUCATION

ROBERT MORRIS COLLEGE, Orland Park, Illinois

Associate of Arts in Accounting

FORT STEILACOM
Business Administration

Certificates:
Lawson (payroll)
Hazard Material
Refer Containers
Overweight Containers
Paycom (payroll)
ADP (payroll)
HIPPA
Regulatory Compliance
Home Health Quality