Deputy General Manager

AGM should be self-motivated and results-driven to direct and manage our

organization's business activities and to develop and implement effective
business strategies and programs. The successful candidate for this role should
possess excellent communication skills, superior knowledge of business
functions, exceptional budgeting, and finance skills, and strong leadership
qualities. The noteworthy DGM should account for all business activities, support
staff development, enhance efficiency, drive sales and improve revenue,
maintain relationships with clients, enhance the organization's image, and meet
overall growth objectives.

Deputy General Manager duties and responsibilities :

1. Employee Engagement

 Ensures attainment of hospital objectives through the selection,

development, motivation, and evaluation of hospital staff. Specifies staff
accountabilities and evaluates performance.
 Leads in educational programs, participates as teacher and preceptor.
Pursues formal and informal education in health care management.
 Negotiates professional contracts and sees that appropriate salary
structures are developed and maintained.
 Monitors the adequacy of the hospital's medical activities through
coordination with the board, the medical and nursing staffs, and enacts
policies to assure excellent health care services.
 Employees coordination and supervision. To lead Lower, Mid level
managers.
 Consciously create a workplace culture that is consistent with the overall
organization’s and that emphasizes the mission, vision, guiding
principles, and values of the organization
 2. Customer Engagement

 Utilize methods, procedures, and metrics needed to ensure that quality

standards and practices are attained.
 Creates and implements a best practice program, maintaining a
consistent level of quality of care offered to patients
 Meets customer service financial objectives by forecasting requirements,
prepares annual budgets, and schedules expenditures.
 Improves customer service quality results by conducting surveys and
studying, evaluating, and re-designing processes and establishing and
communicating service metrics and monitoring and analyzing results.
 Implements production, productivity, quality, and customer-service
standards.
 Contributes customer service information and recommendations to
strategic plans and reviews.
 Audits customer service procedures and trends and determines system
improvements.


3. Business Engagement

 Assures the sound fiscal operation of the hospital including timely,

accurate, and comprehensive development of an annual budget and its
implementation.
 Analyzing data to calculate the cost-benefit ratio
 Plans for the purchasing of capital equipment and obtains approval for
capital purchases above specified threshold.
 To plan various activities as per the Marketing Strategic plans.
 To meet our referral team constantly and improve the business
activities.
 To execute the various activities planned as per the marketing plans for
example, CMES, Workshops Camps, Patient Education Program, Life –
Style Management Program Etc.
 To explore newer geographical area new markets, for customer target
for hospital.
 To explore new product feasibility for business plan.
 To do regular fieldwork to understand and develop sound marketing
plan
 Monthly, weekly detailed report of the activity should be submitted to
the management

4. Facility Engagement

 Ensure effective Implementation of policies and processes as laid down

by the organization.
 To ensure 100% compliance with statutory, statistical and annual
reports.
 To support the team to represent for all medico-legal issues.
 Responsible for maintaining and implementing Patient Feedback
Process and conduct regular patient feedback analysis.
 Develops and implements policies, procedures and best practices in the
administration of hospital with reference to corporate services, medical
insurance, material management, pharmacy management, facility
management and estates management
 Plans for the use of physical resources of the hospital and insures against
physical damages.
 Developing tools to automate repetitious processes
 Monitoring on-site projects and field operations
 Resolving inventory management concerns
 Constructing logistics-enhancing solutions
 Resolving disputes between departments about resources
 Guides the material department and pharmacy to make these services
economical
 Monitors quality assurance programs and mock drills concerned with the
safety and other quality control initiatives
 Ensures that the process needed for the quality management system are
implemented and maintained in the hospital
 Liaises with departments for smooth running of the facility

5. Management Team engagement

 Monitoring the overall budget of the business as well as departmental
budgets
 Establishing corporate guidelines and carrying out frequent changes
while ignoring workflow and procedure
 Reports to Management Team and supervises administration in the day
to day activities.
 Regular meetings with Assistant Administrator, Non-medical
Administrator and Nursing superintendent through whom carries out
regular day to day management
 Oversee practice of evidence-based medicine, safety initiatives, quality
assurance, Improving clinical performance and implementation of NABH
standards
 Locating problems in the company’s supply chain through quality control
checks
 Establishing objectives for increased output and improved efficiency
 Participate in projects as assigned


Skill Areas

 Communication skills: To effectively connect and engage with

employees at all levels and patients – ( Patient safety, Employee
training, Event planning)
 Media skills: To represent the institution positively in both online and
offline platforms – ( Brand management, Digital marketing,
Advertising, Campaigns)
 Analytical skills: To understand and comply with current healthcare
policies and regulations – ( Auditing, Compliance, Appliances)
 Leadership skills: To motivate employees to deliver their best for
patient care
 Managerial skills: To hire, train and delegate tasks to the right staff
and to develop creative solutions to staffing and patient issues
  Crisis management skills: To effectively handle any issues without
damaging the institution's reputation – ( Facility management, Fire
hazards management)

The ideal candidate should have experience leading a team and managing the daily operation of
the business. They will be responsible for maintaining the standard of work from employees as
well as onboarding and hiring new team members.

Job Description:

· CRM, RCM  Healthcare expertise with experience of handling large teams

· Close interaction with the Operations teams & other support functions to ensure delivery of
technical proposals/ solutions as per agreed timelines Transition Management of any new
process from existing/new clients

· Responsible for end to end Business Cycle Management, right from Lead Generation to Contract
signing.

· Responsible for new business development involving prospect development, understanding

business and technology scenario and needs, identifying opportunities, solution offerings and
business case to the client & involvement in preparation of proposals.

· Responsible to establish RCM  operations and accountable for end to end RCM  across US based
s ites catering to Physician, Provider and PFS for multiple hospitals/practices

· Formulating and devicing strategies for better AR Management and Collections

· Evaluating and appraising the performance of teams according to the set process workflow man
agreement& adherence to quality & compliance requirements.

· Effectively interact with Client services teams to maintain production and help introduce new
processes to improve production.

· Defining KRAs linked to business growth for the reporting Managers & Team Leads

· Responsible for customer communication and manage their expectations

· Regular meetings with operations head on operational improvement and process enhancement

· Making performance dashboards to be shared with Leadership team and the Client

· Effectively manage P&L by ensuring no revenue leakages

Job Specification:

· Knowledge in transitions management & solution building

· Good Team Management Skills

· Good Client Management Skills

· Good Interpersonal skills

Should have good knowledge in P&L and Revenue calculation