Hossam Hamida

Epping 3076 VIC

Mobile: 0421 137 695
Email: hossam23@hotmail.com

Profile

I am an experienced Business Development Manager and training facilitator and sales professional with over
10 years experience in delivering exceptional Business sales and training support for various corporate
companies. I have demonstrated my professional organisational and interpersonal skills with confidence
whilst working in highly demanding and fast paced environments.

Key strengths that I can bring to the position:

 Detail oriented and resourceful in completing projects and able to multi-task effectively
Demonstrated sales experience with a proven track record of results
 Highly developed customer service skills.
 Excellent sales skills and techniques, with the ability to close the deal.
 Excellent communication and interpersonal skills
 Computer Literate – Microsoft Suite, Smart Suite, Excel, Access, Outlook, Power Point
 Demonstrated knowledge of current labour market trends
 Strong time management, organisational and well developed computer skills
 Excellent team skills and able to work independently
 A working knowledge and understanding of the Job Services and relevant Employment Services
Contract
 Managed a preventative company maintenance program.
 Identify and implement strategies to achieve sustainable employment outcomes for different groups
of eligible job seekers
 Monitor part-time employment and education placements, maximising opportunities for conversion
to a fulltime outcome
 Ability to achieve performance targets and DEEWR KPls, ensuring activities comply with DEEWR
contract and Quality procedures.

Professional Experience

Business Development Manager 2021 - Current

Australian Institute of Vocational Development

 Developing on-going relationships with the RTO’s business partners in the region.
 Contributing to the achievement of enrolment targets within the allocated industries /
 qualification areas as specified
 Contributing to the planning, development and management of marketing campaigns
 Assisting with the design of marketing and communication material.
 Preparing reports on the effectiveness of marketing activities in the region, and
 Identifying strategies for improvement in regional marketing within the target markets
 Liaising with staff, management and external stakeholders on marketing, courses and
 market intelligence.
 Maintaining links with the relevant networks, preparing reports on activity and identifying
 strategies for improvement.
 Weekly reporting of sign up activity to state manager
 Identification of new business opportunities / markets
 Support training advisor activities
 Identify new locations / opportunities for growth
 Support the ethical marketing of the RTO in all instances
 Key Performance Indicators
 Achieve weekly / monthly sign up target
 Use of approved marketing only and Development of new marketing opportunities.

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Business Development Manager 2019 - 2021
APM

• Respond to any complaints associated with the delivery of services in accordance with the APM
complaints procedure.
• Cold calling to various cohorts and marketing to secure new business and maintaining current rela-
tionships with existing clients.
• Deliver a tailored, person-centred, customer service approach to each participant; in line with APM
values People & Team and Adhere to the APM Code of Conduct at all times, Uphold APM’s Values at
all times.
• Positively contribute to team performance Operational Performance and consistently achieve indi-
vidual monthly KPI’s
• Attract new participants to APM to ensure active caseload targets are achieved ensuring all parti-
cipants are serviced according to departmental guidelines to ensure all outcome claims can be
claimed within operational timeframes
• Positively contribute to team budgets by ensuring Individual outcome KPI’s are achieved and Main-
tain accurate file notes on each participant contact and undertake required system administration.
• Ensure all documentation is accurate, up to date and submitted within set timeframes, Quality
Work within the quality management framework for the business unit and adhere to all APM
policies and procedures and contractual requirements.

• Completion of mandatory APM and ESS government compliance modules and to achieve nil
breaches of contractual requirements.
• Actively develop working relationships that demonstrate equity and respect of different cultural per-
spectives and diversity and to effectively communicate and interact with people across cultures.
• Adhering to a positive Workplace Health and Safety (WHS) culture and Adhere to APM’s WHS
Policies and Procedures at all times.
• Participate in the resolution of safety issues continuous improvement initiatives, and training.
 Work to continually improve organisational systems and processes to maximise employee efficiency,
effectiveness and productivity to deliver quality Client outcomes and actively contribute to this pro-
cess of continual improvement by always seeking better ways to support and assist colleagues and
Clients.
 Providing high level of communication skills when liaising with participants, participants family, ex-
ternal and internal stakeholders.
 Conduct all participant, community organisations and network interactions with various cohorts
with professionalism and a high level of customer service.
 Consistently demonstrate flexibility and a willingness to meet and adjust to changing management
and operational needs and to positively contribute to the team dynamic, participate and positively
contribute to staff meetings, internal and external training.
• Adhere to relevant departmental and APM guidelines, policies and performance standards build
strong relationships with local referring organisations to support business growth also to Build and
maintain relationships with participants as per contractual requirements including Assistance with
initial appointment and commencements of referred participants.
• Building awareness of who APM are, what we do and establishing confidence to ensure we are the
service provider of choice will help with referrals of participants and their families.
• Marketing and relationship management of local medium to large employers to source appropriate
vacancies.
• Establish and maintain strong relationships with local referring organisations to ensure continuous
direct registration referrals.
• Manage leads from APM Service Centre, as well as other external leads referring suitable parti-
cipants to sites.
• Develop a network of employers and community organisations to ensure suitable, sustainable em-
ployment outcomes and attend local expo’s and networking events advertising APM’s services.
 Deliver a service that is consistent with relevant departmental bodies polices and guidelines and
APM policies and procedures.
 Consistently achieve positive results from external and internal audits or monitoring visits.
 Complete mandatory APM compliance modules achieve nil breaches of contractual requirements.
 Work within the quality management framework for the business unit and adhere to all APM
policies and procedures and contractual requirements adding additional points as required to define
the role.
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 • Consistently achieve individual monthly KPI’s attracting new participants to APM to ensure active
caseload targets are achieved and to Ensure all participants are serviced according to departmental
guidelines to ensure all outcome claims can be claimed within operational timeframes.
• Positively contribute to team budgets by ensuring Individual outcome KPI’s are achieved maintain-
ing accurate file notes on each participant contact and undertake required system administration.
• Ensuring all documentation is accurate, up to date and submitted within set timeframes.
 Adhere to the APM Code of Conduct at all times Uphold APM’s Values at all times positively contrib-
uting to team performance.
 Respond to any complaints associated with the delivery of services in accordance with the APM
complaints procedure and to deliver a tailored, person-centred, customer service approach to each
participant; in line with APM values.
 Engaging with the community and employers to attract Participants to APM services by establishing
strong relationships with Department of Human Services and referring organisations within the
whole Calder region.
 To be the contact for all leads generated by the APM Marketing team and Service Centre. Repres-
enting APM at local expos and events and promote all campaigns generated by APM marketing in-
cluding travelling as required within ESA/Region
 Working with Participants, APM staff, relevant Federal and State departments, Community Organisa-
tions, other Employment Services providers.

Disability Employment Consultant 2016 – 2019

Jobco Employment Services

 Managing the referral/intake process of jobseekers into the program through the DEEWR IT system.
 Build strong relationships with referrers and associated key stake holders.
 Establish a rapport with job seekers in order to identify vocational and pre-vocational needs.
 Develop and maintain tailored employment pathway plans in conjunction with jobseekers which
identifies specific employment outcomes, work preparation strategies, job seeking strategies.
 Tailored interventions (including other service providers) and employment support activities.
 Provide pre-employment assistance through vocational counselling, training, job search skills and
work trials/work experience to increase capacity for employment Achieve job placements and
sustainable employment outcomes.
 Continually survey the local job market in order to locate suitable employment opportunities.
 Placement support.
 Maintain regular face to face contact with clients in line with individual objectives.
 Development of effective relationships with jobseekers with disability, injury and health conditions
and with key stakeholders, Assessment of jobseeker skills, abilities, identification of barriers and
intervention strategies.

Business Development Manager. 2012 – 2016

Vostro Institute

 Development of relationships and networking opportunities, promoting Vostro Institute.

 The selling of training programs.
 Receive and record job vacancy information from employers including assisting them with any quer-
ies and provide strategic advice.
 The liaising with employers, industry bodies; training providers and the sector promoting Vostro
training.
 The identifying of new business opportunities, assisting with strategy planning, reporting, assisting,
and general backup and support with ensuring of compliance.
 Excellent written and verbal communication skills and demonstrated ability to deliver public
Presentation’s to diverse groups.
 Proven ability to network effectively with industry leaders, other organizations and employers.
 The ability to think strategically and develop suitable marketing plans to achieve agreed objectives
and targets.
 Ability to think strategically and develop suitable marketing plans to achieve agreed objectives and
targets, and demonstrated capacity for self-management along with well-developed organizational
skills.
 Strong influencing and negotiation skills, a proven track record in delivering outcomes and a

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 Commitment to exemplary customer service.

Employment Consultant 2009 – 2012

ACSO (Australian Community Support Organization)

 Conduct information presentations and record relevant personal and work details to match them
with appropriate jobs
 Receive and record job vacancy information from Business owners including assisting them with
any queries and provide strategic advice.
 organize advertising, interviewing and selection processes for recruitment campaigns
 conduct and analyze suitable candidates
 Interview candidates and prepare shortlists for referral to prospective employers.
 Instrumental in the training and supervision of new staff.
 check references and suitability of applicants before referral to employers
 prepare resumes and correspondence for suitable applicants to forward to employers
 Support clients regarding personal presentation at interview and about their written applications
and resumes.
 Arrange appropriate training in job skills
 Undertake sales and marketing duties designed to increase the client base, including visiting em-
ployers to discuss consultancy service and fees and promoting ACSO.
 observe jobs to obtain information about job requirements
 prepare job descriptions and letters of appointment
 Maintain regular contact with employers to facilitate engagement and Develop a professional work-
ing relationship including repeat business.
 Research community resources available to support business or position

Employment Consultant & Trainer 2006 – 2009

Campbell Page

 Actively manage job seeker appointments, including rescheduling and re Booking, to ensure
minimum contact levels.
 Conduct detailed interview with individual job seekers, including scheduled review of Individual
circumstances.
 Delivery of training and training modules using the latest techniques.
 Refer job seekers for further assessment or other service if required.
 Discuss outcomes from the assessment process and recommended strategies to address barriers
with job seeker.
 Negotiate an individually tailored Employment Pathway Plan
 Collect and record evidence of compliance from job seeker
 Prioritize job seeker needs and barriers to employment
 Liaise with all sections of Campbell Page to provide optimum prospects of employment.
 Attend appropriate community meetings to promote Campbell Page and its services
If unsure of requirements seek assistance with interpretation as required.
 Attend all compliance training as required
 Detailed, accurate file notes are maintained for all job seeker contacts
Accurate record keeping and demonstrated contract compliance in work

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Customer Service Coordinator 2005 – 2006
Lynfox Transport

 Flexibility of handling multi task assignments simultaneously

 The ability to adhere and implement security procedure systems as defined by company procedures.
 Issue passes to authorized contractors and site visitors; including equipment.
 Liaise with the department manager and Operations manager including Other departments to
ensure a system of quality and integrity is Provided to clients/managers/contractors
 Provide regular updates on the completion and status of specific works.
 Advise and monitor alarms and ensure the computer system is updated on a regular basis.
 Provide a overall consistent quality and service to all states, Clients/Managers
 Conduct random patrols.
 Liaise with 24-Security Operations Centre located in Sydney.
 Work closely with the team and provide assistance to other staff members
 Report to After Hours Field Supervisor, Day/night time Operations.
 Complete all company paperwork and Data Entry on Computer.
 Excellent Good Written & Verbal English Skills.
 Reliable and Punctual.
 Ability to apply First Aid.
 Excellent communication skills with the ability to negotiate with all levels.
 Screening and controlling the entry gate to ensure maximum security is obtained.

Facilities Property Coordinator 2002 – 2005

Knight Frank Global Real Estate

 Co-ordination of assignments assisting in manual changes and document retention policies

 Establish the training of new staff resolving generated issues
 Flexibility of handling multitask assignments simultaneously
 Process and Establish new property information from all states.
 The ability to adhere and implement the National Property Helpdesk
 System as defined by company procedures.
 Issue work orders to authorized contractors; and finalize all Maintenance tasks with attention to
detail.
 Provide consistent support for the management of Tenant Maintenance requests
 Liaise with the department manager and Operations manager including
 Other departments to ensure a system of quality and integrity is Provided to
clients/managers/contractors
 Provide regular updates on the completion and status of specific works
 Advise and ensure the Property management system is updated on a regular basis
 Facilitation of requests through a assignment and follow-up of appropriate contractors and when
required, seek the involvement of the
 Property Manager and facility manager to ensure full assistance and support is provided to clients.
 Provide a overall consistent quality and service to all states, Clients/Managers

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Telstra Sales Consultant 2000 – 2002
Teletech

 Confidently maintain professionalism in both verbal and written communication with all levels
within and external to the organization through out the win back campaign.
 Commit to meeting customer needs and provide effective and timely support and solutions in a
positive manner.
 Provide commitment to meeting the needs of the wider organization, through accepting that
organizational change is positive and ongoing. Open to work flexibility within this framework.
 Manage working with people and behave in a manner that fosters a positive team environment.
 Ability in understanding the importance of their individual contribution to the team, program and
organizations outcomes.
 Manage any task accurately as well as provide a answer to any problem that arises.
 Consistently achieve quality, client and TeleTech service standards, through approaching a task in a
systematic and time effective manner.
 Establish full customer support using various computer packages

National Australia Bank Insurance Sales Specialist

Teletech, City

 Assist in enhancing the overall relationship between customers and the NAB in order to ensure
future customer dealings and increase in overall company revenue.
 Confidently maintain professionalism in both verbal and written communication with all levels of
management and clients within and external to the organization through out the NAB. campaign
 Ensure the commitment to meeting customer needs and provide effective and timely support and
solutions in a positive manner in order to produce a ethical sale and enhance relations
 Co-ordinate the meeting needs of the wider organization, through accepting that organisation
change is positive and ongoing. Open to work flexibility within this framework.
 Provide effective communication with various departments and managers on various ideas and
possible solutions in order to increase the overall effectiveness and productivity of the NAB
department
 Establishing communication with colleagues on various ideas and solutions that will assist them with
various tasks and arising problems in order to provide full teamwork and assistance

Qualifications

Certificate IV in Property Services

2018 Kangan Batman Tafe

Certificate IV in Training and Assessment

2010 Complex Training Academy

Diploma in Business Administration

2007 Kangan Batman TAFE

Certificate III & IV in Business Administration

2006-2008 Kangan Batman TAFE

Advanced Certificate IV in Applied Science (Food Technology)

1995-1996 Kangan Batman TAFE

Victorian Certificate of Education

1993-1994 Gladstone Park High School

Interests
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Put these in a sentence- Outside my work responsibilities I have a strong interest in
 Fishing
 Gym
 Soccer
 Basketball
 Going out to restaurants

Referees

Available upon request