Djuana L Kearney

dlkearney0@gmail.com

Recordkeeping / Recording
Scheduling
Collections
Data Entry
Spreadsheets, Charts, Macros
Sales and Use Taxes

Account Payable / Account Receivables

Data Analysis
Insurance Validation
Payroll
Expense Reports
Correspondence

Education
Associate of Arts- General Studies
Community College of Baltimore County
Expected Graduation - Spring 2017

Enoch Pratt Free Library

Office Assistant II

Baltimore, MD
2012 - Present

Performed clerical tasks, entered data into various computer systems and databases to update and record
data. Assisted customers with automated system to process library materials; and applying for library cards.
Composes and files library security incidents; printing & mailing notices, & billing inquiries.
Assisted customers via telephone, communicating and enforcing policies and procedures. Performed
quality control of accuracy and completeness of records; upgrade records as appropriate.
Assisted with the return of materials, performing stacks & shelving maintenance.
Helped determine specific course of action for processing items, and to ensure their accurate processing.
Pulled materials books, cassettes, audio tapes, and other valuable materials requested by various branches
of the department and shipped them appropriately.
Operated office equipment such as fax machines, copiers, and phone systems, and uses computers for
spreadsheet, word processing, data entry and database management.
Use cash register & provide assistance to patrons with credit card systems for collecting payments.

Bravo Health
Administrative Assistant II

Baltimore, MD
2010 - 2012

Provide administrative support to superiors and office by receiving and screening telephone calls, as well as
assist with answering telephones and greeting visitors.
Takes accurate messages reviews incoming mail, sorting, distributing and appropriately responding as
related to topic addressed.
Create and maintain the staffing schedules and appointments temps, and schedule class room assignments
and announcements for agent training.
Schedule appointments, organize and prepare meetings and programs for department, Serve as Lead contact
for agents, and temp staff on the evenings and weekends.
Prepares office correspondence, reports, manuals, and agendas. Composes and initiates, as necessary,
routine correspondence and memorandums.
Enter new clients, contacts and opportunities in database; processes time cards for personnel paperwork.
Coordinate associated event schedules, audio visual, catering/luncheons & guest services needs.
Prepared letters, memos, general reports, presentations, mailings, emails, blogs, web-based materials,
social media announcement and office correspondence on behalf of department.
Receive code and submit all departmental invoices once approved by appropriate management. Help
coordinate all communication with team members, Accounts Payable and vendors.

Djuana L Kearney

dlkearney0@gmail.com
Assists in the recruitment, registration, training and scheduling of new agents and temporary personnel.