Caleb Smith

Houston, TX 77083

 calebsmithworld@gmail.com
+1 281 615 7835

Self-motivated and solution-oriented professional with over 8 years of experience in customer service,
data entry, office management, and reception/administrative duties. Adept at leveraging superior
communicative and critical thinking skills to solve problems. I thrive on being thorough and accurate,
prioritizing my tasks, and providing a timely resolution for my assignments. Extensive experience in
Microsoft Office. I am a firm believer of teamwork and try to make the effort of interacting with diverse
individuals and groups at all organizational levels.

Willing to relocate to: Houston, TX

Authorized to work in the US for any employer

Work Experience

Data Entry Specialist II

Natera - Remote
May 2019 to April 2023
• Entered data from various patient documents into the laboratory inventory management
system(company's software) which ranged from different products such as organ replacement patients
to cancer patients.
• Responsible for checking the accuracy of the data being entered into the system as well as verifythe
attached documentation, assist with daily tasks such as sending out email reports, check for any
incomplete cases, and link patients’ old cases with their new for record keeping.
• Maintain a quota of 120 cases per work shift. Required strict focus and advanced typing skills withthe
ability to make an educated judgment in certain situations with the inclusion of proper notes/
documentation. Forms ranged from new and clear to distressed and unclear which we had to make our
best judgment on some, and hold for further review on those that were unable to be read.
• Was promoted to Data Entry Specialist Tier 2 after two years as a Data Entry Tier 1 Specialist.

Collections Specialist
Sutherland Global Call Center - Houston, TX
September 2016 to April 2019
• Inbound call center for Toyota Financial Services (campaign);
• Take payments, make payment arrangements, locate any received documentation from
customers,check credit markers, provide payoff quotes, notate accounts, transfer calls, etc.
• Extensive documentation of customer interactions as well as the activity performed on a
customer'saccount.
• Provide quality customer service with the ability to probe and research further while being savvy
withthe systems.

Data Entry Specialist (Temp)

Image Engine/The Willis Group - Houston, TX
May 2016 to September 2016
Temp Position

• Entered data from aged and distressed documents that were provided to us by our clients,
whomranged from chemical plants to legal firms.
• Maintain a required daily quota of 80 cases per shift; advanced typing speed was also a requirement.
• Utilized the systems such as ABBYY to input information from documents, as well as utilized
specificsoftware and internet research to get confirmed results and correct calculations.

Tech Support Specialist

teleNetwork - Remote
January 2015 to May 2016
Inbound call center for Frontier internet/FiOS

• Provide quality customer service to customers calling in regards to technical issues with their
internet,phone, and television services.
• Utilize all of the systems and follow the troubleshooting guide which directs on the necessary
steps totake such as troubleshoot, restart, sent out a technician, etc.
• Created trouble tickets and notated every account with extensive details on the cause and
theresolution of each customer interaction.

Temp Call Center Representative/Data Entry/Open Enrollment

Mercer (Marsh & McLennan) - Houston, TX
October 2014 to January 2015
Temp Position

• Educate customers on their health benefit plans.

• Provide a quality customer service experience by branding the call, educating the customer,
andproviding them with helpful ways they can find information on the website on their own.
• Assist customers in the services such as open enrollment, FSA information, reporting life events,making
changes and edits to benefit plans and information, etc.
Sales Associate/Cashier Part-Time
Unleashed By Petco
February 2013 to August 2014
• Assist with customer support such as helping customers find items, helping customer with
specificservices, answering questions, etc.
• Assist with store duties such as cashier, stocking, unpacking new shipments, etc.
• Assist with store chores such as cleaning, upkeep, trash, etc.

Education

Computer Information Technology

Southwest Academy - High School
2012
Skills

• Customer Service (9 years)

• Call Center (4 years)
• Data Entry (5 years)
• Computer Skills (10+ years)

Assessments

Call center customer service — Highly Proficient

February 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full
results: Highly Proficient

Data entry: Attention to detail — Highly Proficient

January 2022
Maintaining data integrity by detecting errors
Full results: Highly Proficient

Typing — Proficient
September 2022
Transcribing text
Full results: Proficient
Data entry: Attention to detail — Proficient
January 2022
Maintaining data integrity by detecting errors Full
results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.

Additional Information

Skills:
• Computer (Microsoft Word, Excel)
• Math
• Clerical
• Typing (65 wpm)
• Placing and Tracking Orders (FedEx, UPS, USPS)
• General Labors
• Self Motivated
• Multitask
• Customer Service
• Data Entry
• Billing
• Sales
• Time Management