Jos J.

Vzquez

631 Delaney Avenue Apt #22- Orlando, FL 32801-3876 Phone: 787-530-5761 E-mail: jj@aprsite.com

Objective

Enthusiastic, dynamic and proactive professional with strong analytical skills, solid experience and educational background looking for a long term career opportunity. I want to contribute with my experience and knowledge to the benefit of customers and employer. The opportunity will challenge my professional growth and learning experience and at the same time the organization will get a valuable professional.

Experience

Oct 2005 Present

WorldNet Telecommunications

Guaynabo, PR

Business Operations Manager Project management experience and departmental budget control which includes capital and operational expenditures (CAPEX and OPEX). Develop procedures and quality standards to achieve extraordinary results within the industry regulations, corporate policies and laws to the benefit of our customers base. Minimize disputes and possible cancellations. Manage new and existing documentation; keep track of the pre-sale/post sale events and provisioning to ensure service in order to accomplish employer objectives and customer satisfaction. Continuous processes improve. Supervise standards, quality controls, training, and documentation for the production assembly service line, customer service, and billing and collection departments; then quantify production and review time frames. Business Relations with internal and external customer to ensure customer service long term agreement within the policies and procedures. Manage billing cycle, financial and statistical reports, processes, massive customer service approach and provide projections-solutions pro-actively. NewComm Wireless/MoviStar Guaynabo, PR

Jun 2004 Oct 2005

Revenue Assurance Manager Manage billing information system in order to accomplished employer objectives and customer satisfaction. Credit and adjustment reports. Ensure maximum revenue optimization from consumer products, usage and active services controlling and reconciling multiple databases. Fraud quality controls to prevent losses from suspicious patterns and trends. Document quality control policies and track internal procedures to ensure corporate goals. Preventive quality service controls. Project planning related to data integrity and revenue assurance and customer satisfaction. Assure income from active services. Budget projections and monitoring P&L. NewComm Wireless/MoviStar Guaynabo, PR South Ridge, SC

Jun 2002 Jun 2004

Billing and Collections Supervisor Monitor customer service satisfaction and ensure the sales cycles come in to the billing system. Aging follow up and billing/collections workflow efforts to ensure cash flow and minimize write offs. OSS/BSS data migration from the existing information system under production environment to an integrated IT solution. Evaluate performance of department personnel and daily operation. Provide weekly reports to include statistics on objectives, delays, and quality issues.

Jos J. Vzquez
Experience (cont.) Sep 1999 Jun 2002 Billing Coordinator

631 Delaney Avenue Apt #22 - Orlando, FL 32801-3876

NewComm Wireless/MoviStar

Guaynabo, PR

Create new billing procedures and policies. Coach Customer Service Department based on plan rates and supplementary services. Process automatic collections systems. (Vector ACH, Global Payments and Lockbox) United Health Care Guaynabo, PR

May 1996 Sep 1999 Account Analyst Education 1990 1995

Analyze accounts receivable/payable. Certify invoices and follow up on billing and collection procedures. Create computerized forms, aging reports and productions charts for managerial decisions.

Universidad de Puerto Rico

Cayey, PR

B.A., Business Administration, Management. 2010 Lean Six Sigma San Juan, PR

Lean Six Sigma Green Belt Certification Informa Panam

2010 and 2011

Skills

Fraud, Billing and Revenue Assurance Congress Speaker

Customer Service and Community affair oriented Computer Microsoft Windows, Office and SQL knowledge Bilingual (Spanish/English) Strong Analytical Skills Corporate team building

US Citizen
References Available upon request.