AMY SMITH

123 Main Street • Atlanta, Georgia • 30339

Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com

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Seek the Challenging Position of Customer Service Representative

A gifted Customer Service Representative with huge experience in performing office support
duties which involve providing information to the public, receiving payments, addressing
customer complaints, preparing and maintaining records within the Finance Department,
and performing other duties as required.

Summary of Qualifications

 More than eight years experience.

 Excellent knowledge of modern office practices and    procedures; correct spelling,
punctuation and grammatical    usage.
 Sound knowledge of basic business arithmetic; techniques and    methods of using
standard word processing, spreadsheet,    database and other office software and
equipment.
 Uncommon knowledge of practices and procedures related to    the accounting for cash
receipts and the maintenance of    revenue accounts.
 Great knowledge of the procedures of a City government.
 Profound skill in using spreadsheets and word processing    software packages,
organizing data and materials, and    preparing reports and documents and in entering data
accurately and efficiently.
 Immense ability to type accurately at a rate of 40 w.p.m.; use    10-key calculator by
touch; interact tactfully and effectively    with members of the public, co-workers and
managers.
 Strong ability to interpret, apply and explain applicable codes,     ordinances, policies
and procedures; research information and    solve customer service problems.
 Exceptional ability to enter data accurately and efficiently into    appropriate data
system; make accurate arithmetic    calculations and maintain accurate records and files.
 Proven ability to receive cash and make change; balance cash    and receipts and
maintain accurate financial records and    documentation.
 Uncommon ability to understand and carry out written and oral    instructions; perform
detailed clerical work and maintain    attention to detail despite frequent interruptions.
 Immense ability to establish and maintain effective working    relationships with those
contacted in the course of the work.

Professional Experience

City Finance Department, Tarrytown, NY        2003 - Present

Customer Service Representative

 Greet public in person and over the telephone.

  Answer questions regarding status of various accounts and attend to problems or
complaints from customers in person, on the telephone or by written
correspondence.
 Explain policies, regulations and rate structures.
 Receive and process applications and payments to the City for services, licenses,
permits and fees.
 Make change and issue receipts.
 Open and close accounts.
 Post payments to the proper account.
 Process adjustments, returned checks and refunds.
 Count cash.
 Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets
and other records.
 Research and resolve account and billing problems.
 Set up and maintain various files, records and registers.
 Complete a variety of forms and prepare account summaries and reports.
 File forms and records.
 Make photocopies and operate a variety of standard office machines.
 Open, date-stamp and process incoming mail.
 Prepare correspondence and perform various other clerical and administrative duties
for the Finance Department.
 Complete special projects as assigned by the Utility Billing Supervisor.

City Finance Department, Tarrytown, NY            1997 - 2003

Receptionist/Clerk Typist

 Responded to inquiries from clients and public about senior services.

 Assessed needs of clients and refer them to appropriate services available
throughout the community.
 Answered the telephone and transferred calls to the appropriate individuals, divisions
or department.
 Took telephone messages for the staff.
 Greeted visitors to the facility, answered questions and directed them to the
appropriate individuals.
 Typed a variety of forms, letters, reports and memos.
 Received and distributed mails.
 Organized and maintained office files and records.
 Copied and maintained Real Estate Declaration (RED) files.

Company, Town, XX                      Date - Date

Bank Teller

 Performed teller transactions in the areas of checking and savings deposits and
withdrawals.
 Balanced assigned cash drawer and packaged currencies and coinage. 
 Identified opportunities for cross-selling of value-added bank products and services. 
 Qualified referrals to team members across multiple lines of business. 
 Provided highly personalized service that built and strengthened customers
relationships. 
 Responded to a broad range of customer inquiries and swiftly resolved problems.