Melanie Samaroo

Belmont, Port of Spain

Trinidad and Tobago
(868)732-7215 melaniesamaroo4@gmail.com
Port of Spain
9/30/2022

Dear Sir/Madam,

I am writing to apply for the administrative assistant role at the Housing

Development Corporation Asset Management Company. I have enclosed a completed
job application, resume and education certificates.

I believe that my extroverted attitude, experience and education make me a

highly competitive candidate for your team. My key strengths that would
support my success in the workplace include:

● My success in meeting and exceeding the goals and quotas of my past

jobs.
● My vast knowledge in software and technology.
● I provide exceptional customer service for all customers.
● I strive to continuously excel in everything I do.

Please see my resume for additional information on my experience. I can be

reached anytime via email at melaniesamaroo4@gmail.com or by cell phone at
7327215. Thank you for your time and consideration. I look forward to speaking
with you about this employment opportunity.

Sincerely,
Melanie Samaroo
Melanie Samaroo
I have provided supervision, oversight and accountability for complex projects
including data migration, calendar management and records management. I
have developed communication pipelines and decimate time sensitive
information from management to cross-functional teams. I have gathered data
and responses from briefings and then used findings to prepare reports on
behalf of the organization. One full year in administrative support, office
reception as well as a sales representative, therefore I am comfortable and well
skilled in face-to-face customer service and customer care.

Languages
English and basic spanish.

Skills and Abilities

Google suite, microsoft office, information management systems, accounting,
scheduling, customer service, prioritization and problem solving, verbal and written
communication, tech savvy, attention to detail, active listening, ethics and integrity,
conflict resolution, leadership courage, critical and quick thinking, flexibility and
adaptability, supervision/oversight and accountability.

EXPERIENCE

Virtus Chambers Law Firm, Port of Spain- Administrative Assistant

March 2021 - August 2022

● Communicated with (on average) 50+ guests a day, relaying the relevant
information to the various lawyers at the firm.

● Managed the office calendar with appointments, meetings and

engagements.

● Organized travel arrangements such as accommodations, purchasing flight

tickets etc. on a monthly basis.

● Process cash payments up to $30,000 on a weekly basis.- Accounting, bank

visits when necessary, sort and distribute.
● Answer all the customers' questions and address their complaints.
Informing managers when unsure about how to answer an inquiry.
● Use Microsoft Excel, Word, Google Docs. and Sheets daily to accurately keep
track of all information and data following through the firm such as
payments made to the office, all payouts, clients information etc..
 ● Signed for letters, packages and send them to appropriate destination
● Prepare and manage outgoing mail Belmont, PoS
● Check, sort and forward emails Trinidad and
● Communicate with lawyers about client appointments and arrivals Tobago.
● Monitor and replenish office supplies when required. (868)732-7215
● Monitor and update records and files melaniesamaroo4
@gmail.com

PennyMed Pharmacy , Port of Spain- Operations coordinator

(Contract)
January 2021 - May 2021

● Communicate with internal teams and across branches

● Used various points of sales software daily.
● Managed meetings by planning location and date, taking minutes,
compiling and distributing all necessary information.
● Managed business operations and track deadlines so that they meet
company goals and customer expectations.
● Managed internal records such as financial records (invoices and bills)
keeping hard and soft copies in an organized filing system.
● Created a variety of employee and business contracts along with other
documentations such as receipts, expense reports, and inventory reports.
● Outsourcing clients
● Created 20+ quotations daily.

Keep cool , Glenco — Administrative Assistant (part-time)

October 2019- June 2020

● Managed internal records such as visitor records, personnel, financial and

administrative records.
● Transferred data into excel as well as note making and document
preparation on Microsoft word.
● Maintained security and telecommunications systems during rush hours,
increasing efficiency.
● Increased engagement on social media pages by 60%
● Replied, sorted, deleted and sent 50+ emails/ mails daily.
● Reported classified information and data to the owner of the company.
● Handled successfully 20+ phone calls daily with no complaints.

Funky Fish, West Mall — cashier/sales representative

July 2019- September 2019

● Handled complex transactions across multiple customer management and

sales systems.
● Educated customers on loyalty rewards programs, store branded credit/
 debit cards and assists with the store’s website sign up.
● Asked discovery questions to determine the customer’s stated and unstated
needs, then made the product and service recommendations.
● Partnered with work members to assist customers with locating
merchandise, accessing inventory, and updating the store’s website.
● Accurately processes cash, credit, debit and check transactions in a fast
paced, high volume environment.
● Enforced compliance with internal policies relative to cash handling,
transaction processing, discounts and returns.
● Maintained an orderly and organized workstation.
● Consistently exceeded sales and service metrics as measured by routine
performance evaluations and customer service surveys.

EDUCATION

UWI Roytec School of Business and Applied Studies, Port of Spain —

Associates Degree in Management
September 2019 - May 2021 ( graduated)

UWI Roytec School of Business and Applied Studies, Port of Spain —

Bachelor’s Degree in Management (part-time)
September 2021- presently

Finance & Accounting major

Holy Name Convent, Port of Spain

2014 - 2019

CXC passes:

Mathematics

English A
English B

Biology

Principle of Accounts

Principle of Business

Economics

Information technology

References:

● Keep Kool

Keran Rockliffe 7733820

● Virtus Chambers law firm

Lyndola Govia 342-7937

● PennyMed

Keyon Briscott 287-8089