Muhammad Farrukh QAMAR - Assessment 2 Student Practical Demonstration of Tasks AURAMA006 V2

AURAMA006 Contribute to planning and implementing business improvement in an
automotive workplace
Assessment 2 – Direct Observation
Student Name Student ID Number
Unit Start Date Unit End Date
Assessment Due Date Date Submitted
This cover sheet is to be completed by the student and assessor and used as a record to determine student
competency in this assessment task
The assessment process and tasks were fully explained. Yes / No
I am aware of which evidence will be collected and how. Yes / No
I am aware of my right to appeal an assessment decision. Yes / No
I am aware that I can locate the AITT Complaints and Appeals Policy and Procedure on their Yes / No
website at www.aitt.vic.edu.au )
I have discussed any additional educational support or reasonable adjustments I require in order to
undertake this assessment with the Student Support Services Officer and Trainer / Assessor, (if Yes / No
applicable). e.g. Student Handbook and website www.aitt.vic.edu.au
I have access to all required resources? Yes / No
Cheating & Plagiarism Declaration
Student Declaration: In accordance with the AITT Plagiarism & Academic Misconduct Policy, I hereby
acknowledge by signing this declaration that I have not cheated or plagiarised any work regarding the assessment
tasks undertaken in this unit of competency except where the work has been correctly acknowledged.
NOTE: Student must sign this prior to submitting their assessments to the assessor
Signature Date: ______ / ______ / 20______
Satisfactory or Not Yet Satisfactory

Assessment Results
(Please circle the assessment result for this task)
Feedback to Student - Please provide general feedback on the Student’s performance
Student Declaration: - I verify that the work completed Assessor Declaration: - I verify that I have adequately
is my own and that I was adequately informed of the explained and negotiated the assessment tasks with the
assessment process prior to commencing this student prior to commencing assessment.
assessment task.
Document Name: Student Practical Demonstration of Tasks – AURAMA006 Created Date: 29th Dec 2019
Document No: AITT – AURAMA006 Version No: 2.0 Last Modified 28/07/2020
Date:
©Australian Institute of Technical Training Pty Ltd | RTO Code: 21978 | CRICOS Code: 02868J Page Sequence: Page 1 of 19
Student Name: Assessor Name:
Student Signature: Date Assessor Signature: Date
Student Guide for Practical Assessment

Overview of Instructions to include, but not limited to:
Assessment
1. Assessors will observe the student completing the tasks.
2. Students may work individually or in pairs depending on class size.
3. Assessment is based on the Assessment Requirements (R1) of AURAMA006
Contribute to planning and implementing business improvement in an automotive
workplace.
4. At any time, students may refer to technical manuals and their learning guides or
Textbooks for further information.
5. If there is a clear breach of safety, assessors MUST intervene immediately and advise
the student of the breach.
6. Students MUST successfully contribute to planning and implementing business
improvement in an automotive workplace before competency can be achieved for the
practical component.
7. Observable behaviors and answers to oral questions MUST be recorded on this
document.
8. If reassessment is required, this must be done after further study and discussion with
the student.
Task/s to be The tasks you will be observed undertaking are:

assessed
The student MUST contribute to planning and implementing business improvement in an
automotive workplace for specific applications that safely follows workplace procedures to
meet required outcomes.
This includes:
● Review the performance of an automotive workplace against its business plan over
twelve [12] months
● Analyse the effectiveness of the business marketing strategies against sales over
twelve [12] months
● Develop a strategy to improve business performance based on the above review
and analysis.
Oral questioning During the practical demonstration your assessor will ask you questions that will address
the knowledge aspects of the unit of competency. You will respond orally, and your
assessor will record your response.
Topics will include:
● Review business plan and business performance
● Assist in developing, implementing and monitoring marketing and promotional
strategies
● Seek continuous improvement opportunities
Time allowed On average, the Assessment should take 6 – 8 hours to complete the task.
Date:
Location Assessment will take place in a simulated workshop environment relevant to the trade
stream being studied.
Practical Practice You should have practiced these practical tasks and feel comfortable completing the tasks
before attempting the practical assessment.
Decision making To achieve a satisfactory outcome, you MUST contribute to planning and implementing
rules business improvement in an automotive workplace on one [1] occasion in automotive
service and repair workplace before competency can be achieved for the practical
component, and answer all questions presented by the Assessor.
Expected answers to oral questions are indicative of the correct answer.
You MUST look for the following in this assessment task: -
The student MUST contribute to planning and implementing business improvement in an
automotive workplace for specific applications that safely follows workplace procedures to
meet required outcomes.
This includes:
● Review the performance of an automotive workplace against its business plan over
twelve [12] months
● Analyse the effectiveness of the business marketing strategies against sales over
twelve [12] months
● Develop a strategy to improve business performance based on the above review
and analysis
Performance The assessment methods MUST be by direct observation of tasks on required skills and
Observation knowledge to ensure correct interpretation and application. Your Assessor will observe you
Criteria for on the following observations:
Assessment Task
● Obtain and analyse the automotive workplace business plan and determine gaps
and risks in achieving short, medium and long-term goals and key performance
indicators (KPIs) and targets of the automotive workplace.
● Identify and develop risk management strategies in achieving the goals and key
performance indicators (KPIs) of the automotive workplace.
● Develop contingency plan to address goals and key performance indicators (KPIs)
area of non-conformance with the automotive workplace business plan.
● Analyse the key business products or services against the automotive workplace
business plan to determine suitable marketing and promotional activities for the
automotive workplace such as; regular advertising, running special campaigns,
displaying stock and other merchandise, parts component supplier signage and
other promotional and advertising materials.
● Analyse relevant financial data and information to determine cost and benefits to
the automotive business of using different distribution/supplier channels to reduce
operating cost such as; supplier invoices.
● Analyse relevant financial data and information to determine cost and benefits to
the automotive business of providing different services to the customer to determine
the appropriate marketing mix such as; income from jobs (invoices) and expenditure
on jobs (invoices).
● Discuss with management team and agree on new marketing and promotional
strategies for the automotive business, then implement and monitor the new
marketing activities and evaluated the new marketing activities against the
marketing and promotional strategies objectives and targets in the business plan
by; regular advertising, running special campaigns, displaying stock and other
merchandise, using parts component supplier signage and other promotional and
Date:
advertising materials.
● Constantly review the business development strategy with management to seek
any continuous improvement opportunities by supporting a workplace position,
reducing general cost and fixed expenses.
● Review the automotive business operational plans with management and staff to
seek any continuous improvement opportunities by reducing vehicle reworks,
accidents or damage and increase customer satisfaction.
● Develop a business strategy to improve business performance and then present
and discussed with management for approval, including new ideas or marketing
and promotional activates in the business strategy to improve business
performance.
Assessment Assessors MUST satisfy NVR/AQTF assessor requirements.

conditions
Competency is to be assessed in the workplace or a simulated environment that accurately
reflects performance in a real workplace setting.
Assessment MUST include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals MUST provide
evidence that links them to having contributed to business planning processes and
improvement activities in an automotive workplace, e.g. business plans.
Assessors MUST verify performance evidence through questioning on skills and knowledge
to ensure correct interpretation and application.
Resources required The following equipment will be made available to students:

● Automotive repair workplace or simulated workplace
● Financial information for an automotive workplace budget over a period of 12
months
● Workplace business plan
● Computer, office equipment and technology to prepare financial and written reports.
Students MUST be wearing the correct PPE.
This is to include:
● Safety boots/shoes,
● Protective clothing,
● Safety glasses, and
● Gloves as required
Students MUST have the practical assessment sheet and a pen to complete each task.
Results/Re- ● Your Assessor will grade as either S – Satisfactory or NS – Not Satisfactory for the
assessment assessment. In all cases your Assessor will provide you with feedback.
● Only when all assessment tasks have been graded as S – Satisfactory you will be
deemed C – Competent in the final result of the unit of competency; if you do not
satisfactorily complete all the assessment tasks you will be deemed NYC – Not Yet
Competent.
● If the evidence is graded as NS – Not Satisfactory you will be required to re-submit
the evidence. In this case, you will be provided with clear and constructive feedback
based on the assessment decision so that they can improve your skills / knowledge
prior to reassessment.
● Where a ‘NS – Not Satisfactory’ judgement is made, you will be given guidance on
steps to take to improve your performance and provided the opportunity to resubmit
evidence to demonstrate competence. The assessor will determine and discuss the
reasons for NS – Not satisfactory on any of the criteria and will assess you through
Date:
a different method of assessment e.g. verbal/oral questioning, problem solving

exercises.
Reasonable Assessor may adjust assessment conditions (vehicles, tools, analysis required) to suit
Adjustment workplace objectives provided that the integrity of the task is maintained.
Date:
Assessment 2 – Direct Observation
Practical Demonstration of Tasks
Task 1: Contribute to planning and implementing business improvement in an

Upon completion of this task, you should be able to demonstrate how to contribute to planning and implementing
business improvement in an automotive workplace by reviewing the performance of an automotive workplace against
its business plan over twelve [12] months, analyse the effectiveness of the business marketing strategies against
sales over twelve [12] months, and develop a strategy to improve business performance based on the above review
and analysis.
Student instructions:
You MUST:
● Review the performance of an automotive workplace against its business plan over twelve [12] months
● Analyse the effectiveness of the business marketing strategies against sales over twelve [12] months
● Develop a strategy to improve business performance based on the above review and analysis
Your Trainer/Assessor will give you a business scenario for the you to contribute to planning and implementing
business improvement in an automotive workplace.
Your Trainer/Assessor will observe you against the performance observation criteria for contribute to planning and
implementing business improvement in an automotive workplace.
Procedure:
1. You MUST answer the questions between the Task

2. You MUST answer the Assessor’s verbal questions
3. You MUST review the performance of an automotive workplace against its business plan over twelve [12]
months.
4. You MUST analyse the effectiveness of the business marketing strategies against sales over twelve [12]
months.
5. You MUST discuss the options with your workplace supervisor/assessor to seek continuous improvement
opportunities.
6. You MUST developing, implementing and monitoring marketing and promotional strategies to improve
business performance based on the above review and analysis.
Date:
1. Review the automotive business plan and note down the “Goals and Key Performance Indicators (KPIs)
below.
2. Analyse the “Goals and Key Performance Indicators (KPIs)” from the automotive business plan and assess
their relevance to the automotive business over the 12-month period. Are they relevant?
Date:
3. After analysing the automotive business plan “Goals and Key Performance Indicators (KPIs)”, identify and
note down the gaps and risks of the automotive business “Goals and Key Performance Indicators (KPIs)”.
4. Develop a “Risk Management” strategies to meet the automotive business plan “Goals and Key
Performance Indicators (KPIs)” and note your findings below.
Date:
5. Develop a “Contingency Plan” to address all areas of non-conformance with the automotive business plan
and note your findings below.
Date:
6. Analyse the effectiveness of automotive key business products or services sales over twelve [12] months to
determine if the marketing and promotional activities are suitable according to the objectives of the
automotive business plan and note your findings below.
Date:
7. Analyse relevant financial data and information to determine cost and benefits to the automotive business
of using different distribution/supplier channels and note your findings below.
Date:
8. Analyse relevant financial data and information to determine cost and benefits to the automotive business
of providing different services to the customer to determine the appropriate marketing mix and note your
findings below.
Date:
9. Discuss your finding with management team and agree on new marketing and promotional strategies for
the automotive business, then implement and monitor the new marketing activities and evaluated the new
marketing activities against the marketing and promotional strategies objectives and targets in the business
plan and note your findings below.
Date:
10. Constantly review the business development strategy with management to seek any continuous
improvement opportunities and note your findings below.
Date:
11. Using a workplace computer systems access, filter, extract and sort and sequence relevant financial data
and information to support a workplace position and note your findings below. Do they need to employ new
staff or cut current staff?
Date:
12. Review the automotive business operational plans with management and staff to seek any continuous
improvement opportunities and note your findings below.
Date:
13. Develop a business strategy to improve business performance and present to management for discussion
and approval. Include new ideas or marketing and promotional activates. The business strategy must be
prepared using workplace computer and software.
Date:
Date:
End of Task
Date:

Muhammad Farrukh QAMAR - Assessment 2 Student Practical Demonstration of Tasks AURAMA006 V2

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AURAMA006 Contribute to planning and implementing business improvement in an

Assessment 2 – Direct Observation

Student Name Student ID Number

Unit Start Date Unit End Date

Assessment Due Date Date Submitted

The assessment process and tasks were fully explained. Yes / No

I am aware of which evidence will be collected and how. Yes / No

I am aware of my right to appeal an assessment decision. Yes / No

I have access to all required resources? Yes / No

Cheating & Plagiarism Declaration

Signature Date: ______ / ______ / 20______

Satisfactory or Not Yet Satisfactory

Feedback to Student - Please provide general feedback on the Student’s performance

Student Name: Assessor Name:

Student Signature: Date Assessor Signature: Date

Student Guide for Practical Assessment

Task/s to be The tasks you will be observed undertaking are:

Assessment Assessors MUST satisfy NVR/AQTF assessor requirements.

Resources required The following equipment will be made available to students:

a different method of assessment e.g. verbal/oral questioning, problem solving

Assessment 2 – Direct Observation

Practical Demonstration of Tasks

Task 1: Contribute to planning and implementing business improvement in an

1. You MUST answer the questions between the Task

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Signature Date: / / 20__