ICTICT512 – Plan Process Re-Engineering Strategies for

Business

ASSESSMENT TASK 2

Select the Process to be Re-Engineered

ICT50115 Diploma of Information Technology

ASSESSMENT ACTIVITY 2 COVERSHEET

Please ensure this form is fully completed prior to submitting.

This page should be on the front of your assessment and needs to be easily accessible.

Student Number:

Student Name:

ICTICT512 – Plan Process Re-Engineering Strategies for Business

Subject:

ICT50115 Diploma of Information Technology

Course:

STUDENT DECLARATION
I hereby certify that:

1. This assessment task is my own work based on my personal study/research and not the work of
another student and/or source.
2. I have acknowledged all material and sources used to prepare this assessment task.
3. I have not plagiarised or copied any part of this assessment task from the work of any other
student or source either. (I know the penalties for plagiarism include $200 re-assessment fee)
4. This assessment task has not previously been submitted.
5. I am aware of the requirements set by my Trainer & Assessor.
6. I have retained a copy of this assessment task for my own records.
7. I have completed all my assessments, tasks & activities (on Moodle®) successfully.

Student’s Signature: _______________________________ Date: 5 January 2022

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Student instructions

This assessment must be based on where you work (or have worked most recently).

This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the
following tips to help you answer the questions:

Read each question carefully. Check with your trainer or assessor if you are not sure what the question is
asking.

HINT: Use these questions as subheadings to create a business style report to answer your assessment

Your response to each question should aim to provide enough information to answer the question. In most
cases, this can be done with just a few paragraphs. Don’t forget to refer to attachments under the heading
(question) applicable, e.g. ‘See attached email’.

Important: Your assessment must contain this coversheet and your own coversheet (for your “report”)

Your answers & assessment submission must professional in style (Business), content and format.
Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphs with
appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e. few missing
words or typo’s)

In particular:

- Use clear, non-discriminatory language

- Avoid the use of jargon
- Write clearly using plain English
- Consider your target audience
- Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor).
All of your work must be original.

Performance Evidence

Evidence of the ability to:

 document the re-engineering selection and decision-making process

 prepare an analysis, documenting the impact of changes to the organisation
 plan the re-engineering of the process in a manner that supports the strategic, organisational and
change context of the process to be re-engineered
 design the new process, including key performance indicators and implementation responsibilities
 prepare a process re-engineering plan.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

 identify and summarise copyright and intellectual property implications

 discuss and explore e-commerce and industry standards pertinent to business strategies
 describe the process required for organisational development and structure
 summarise the organisational strategy development process
 describe the stakeholder liaison and negotiation process.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the
workplace. Noise levels, production flow, interruptions and time variances must be typical of those
experienced in the general information and communications technology (ICT) industry, and include access
to:

 an organisational structure and culture

 an organisational strategy
 stakeholder analysis
 e-business models
 a personal computer (PC)
 analysis software and modelling software currently used in industry
 Assessors must satisfy NVR/AQTF assessor requirements.

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Marking and Criteria guide:  
 
Assessor and student must read this carefully before assessment. 

- All parts of the assessment must be completed successfully in accordance with the guidance provided
in the Marking guide for the student to achieve competence in this unit.
- Students & assessors must note that professionally critical aspects/concepts must be included (e.g.
answer questions to gather knowledge on the development of a website program).
- All parts (criteria) in the marking guide must be completed successfully for the student to achieve
competence in this unit
 
EDUCATOR to complete 
 
Observation/assessment  S/NS Comments 

Pre-assessment work completed

All assessments, tasks & activities (on Moodle®)
Add Scale
successfully

ASSESSMENT 2 Activity 1 – Select the Process to be Re-Engineered

1. The student has identified major
processes that require re-engineering (it Add Scale
can be more than one)?
2. The student has determined why would
this process need re-engineering? – why
Add Scale
did you come to decision that this
process needed to re-engineered.
3. The student has identified the boundaries
of the re-engineering process. (Word Add Scale
count: 100)
4. The student has identified the
stakeholders of each re-engineering Add Scale
process. (Word count: 100)
5. The student has identified the strategic
importance of each re-engineering Add Scale
process. (Word count: 100)
6. The student has prioritised each of the
processes according to its level of Add Scale
performance. (Word count: 100)
7. The student has selected a process to re-
Add Scale
engineer. (Word count: 100)
8. The student has documented the
decision-making process using the 7
Add Scale
steps of the decision-making process.
(Word count: 200)

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 Practical Checklist 

 
Assessor to complete: 
Did you observe the student? Choose an item.   

Further comments required 

 
Assessor Comments 
 
________________________________________________________________ 
________________________________________________________________ 
________________________________________________________________ 
________________________________________________________________ 
 
 
Resubmission required - Choose an item.
 
Date resubmission must be handed in:  ________________________ 
 
Assessor’s name and signature:  _______________________________ 
 
Date:  5 January 2022
 

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 Case Study/Scenario

Using the business that you currently work for, use a process (work) that you currently do every day to re-
engineer.

When you work at the same company for a while and do the same job every day, you unusually determine a
way to that same job quicker and more efficient saving the company money and time as well as free up extra
time to do other jobs you may not have had enough time to do previously. You can also use these as
examples of what re-engineering technology is;

 Paper Based Cards to Opal – a re-engineering process that came from America and was
incorporated into Australia as a new process for travel. Another re-engineering process was to
enable that people can use their Visa/Mastercard to tap on to pay for travel.

 Car Registration at RTA office to Car Registration Online – No more registration stickers are required
as they have moved to online method. When police want to determine if the car is registered they
type in the registration number into the Police/RTA database and if it is registered it is not flagged.

 Payslips paper-based to Payslips emailed and/or using a CMS. This had changed from a
requirement from the Australian Taxation Office and the use of MYOB that automatically sends the
pay receipts to the payee from the software and is already registered paying their tax as well as their
superannuation.

 The company may need to incorporate a website and/or have software created to ensure their
business runs better, is automated, an online store to sell products all around the world and for
marketing/advertising purposes.

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 Activity 1 – Select the Process to be Re-Engineered

Identify one major process in your current position and/or within the Win College - the Business Process Re-
engineering then research and report on:

1. Identify major processes that require re-engineering (it can be more than one)? (Word count: 100)

2. Why would this process need re-engineering? – why did you come to decision that this process
needed to re-engineered. (Word count: 100)

3. Identify the boundaries of the re-engineering process. (Word count: 100)

4. Identify the stakeholders of each re-engineering process. (Word count: 100)

5. Identify the strategic importance of each re-engineering process. (Word count: 100)

6. Prioritise each of the processes according to its level of performance. (Word count: 100)

7. Select a process to re-engineer. (Word count: 100)

8. Document the decision-making process using the 7 steps of the decision-making process. (Word
count: 200)

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