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AUR – Automotive Retail, Service and Repair Training Package (Release 3.0)
© 2017 Adelaide Educators Pty Ltd trading as Adelaide College of Technical Education
Cover images © Bigstock www.bigstockphoto.com
Assessment information...................................................................................................................................... 4
Definitions............................................................................................................................................................ 6
Assessment Task 1: Written questions............................................................................................................... 9
Assessment Task 2: Observation 1................................................................................................................... 15
Assessment Task 3: Observation 2................................................................................................................... 19
Assessment Task 4: Observation 3................................................................................................................... 24
Assessment Task 5: Observation 4................................................................................................................... 26
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AURASA002_AUR Marking Guide v2.00 April 2018
© Adelaide Educators Pty Ltd ABN 84136893831
RTO ID: 40336 CRICOS ID: 03187D
Assessment information
Assessment tasks
This unit is assessed in the following ways:
Assessment Task 1: Written questions Students must correctly answer all 30 questions to show that they
understand the knowledge required of this unit.
Assessment Task 2: Observation 1 Students are to be observed while identifying and following emergency
procedures in the automotive workshop.
Assessment Task 3: Observation 2 Students are to be observed while carrying out a safety inspection in the
automotive workplace and contributing to a safety meeting.
Assessment Task 4: Observation 3 Students are to be observed while moving two heavy items in the
automotive workplace.
Assessment Task 5: Observation 4 Students are to be observed while using two different dangerous goods
in the automotive workplace.
Assessment plan
The Student Assessment Pack includes an assessment plan that students are required to read and sign. Get
this plan signed before students begin the assessment tasks for this unit. Students can use this plan to declare
whether they need any support or reasonable adjustments.
Assessment documents
We have developed a range of comprehensive assessment documents for assessment of this unit.
Assessors will need the following documents:
Assessment Record Tool – to be used by the assessor to record the decision-making process. Details
about workplace-based tasks (if applicable) are also included in this document.
Record of Assessment – to record the outcome of each assessment task and the final result.
This Marking Guide, which includes:
- a guide to assessors on the process of assessment
- benchmark responses to assessment tasks.
Please Note: mapping of assessment tasks to unit of competency requirements is in a separate
document.
Students will need to receive:
Student Assessment Pack for this unit/topic.
Assessors must provide students with the due date for each assessment task for this unit – students should be
instructed to write the dates in their Student Assessment Pack.
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© Adelaide Educators Pty Ltd ABN 84136893831
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resubmitting incorrect answers to questions (such as written tasks and case studies)
resubmitting part or all of a project, depending on how the error impacts on the total outcome of the
task
redoing a role play after being provided with appropriate feedback about their original performance
being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.
Students should be provided with an appropriate timeframe in which to resubmit their work. For example,
students may:
be given 30 days in which to resubmit incorrect responses to written tasks, projects and so on
be provided with feedback on the day about their performance in an observation or a role play and then
redo the task during the next task
need to redo workplace-based tasks (if applicable) during the same workplace visit or a follow-up
observation may be required – you should discuss arrangements with the student’s supervisor to agree
on a suitable time and date for reassessment.
Assessors should refer to their RTO’s policy and procedures regarding training and assessment for further
information.
Assessment outcomes
Each assessment task will be given an outcome of either Satisfactory (S) or Not Satisfactory (NS). Students
must complete all tasks for a unit satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one
or more of tasks are assessed as Not Satisfactory, students will be given an overall outcome for the unit of Not
Yet Competent (NYC).
Students can be given two further attempts to complete the task and achieve a Satisfactory outcome. Students
need to be given a timeframe for resubmission and advised what they must include in the resubmission.
Assessors are required to use the Assessment Record Tool to record the assessment decision for each task.
The Record of Assessment document must be completed by the assessor upon completion of the Assessment
Record Tool, to record the assessment result.
Assessment appeals
All students have the right to appeal an assessment decision. To make an appeal about an assessment
decision, students must follow the process outlined in the Student Handbook.
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© Adelaide Educators Pty Ltd ABN 84136893831
RTO ID: 40336 CRICOS ID: 03187D
Access to workplace safety policies and procedures
Access to a computer, printer and the Internet
Access to workplace safety policies and procedures
Access to the automotive workshop emergency evacuation plan
Incident reporting form (provided)
Access to workplace safety policies and procedures
Automotive workshop inspection checklist (provided)
Safety improvement suggestion form (provided)
Safety tags and locks for machinery and equipment
Mechanical aids for lifting and carrying (e.g., jigs, slings, dollies, chains)
Automotive workshop dangerous goods (petrol, brake fluid)
Definitions
Assessment
Assessment is ‘the process of collecting evidence and making judgements on whether competency has been
achieved, to confirm that an individual can perform to the standard required in the workplace, as specified in a
training package or VET accredited course.’1
Dimensions of competency
To be competent, a person must show their ability to perform effectively in a broad capacity. The dimensions of
competency ensure the person being assessed has the skills to perform competently in variety of different
circumstances. To be competent, a person must demonstrate the following:
Task Skills: The skills needed to perform a task at an acceptable level. They include knowledge and
practical skills and these are usually described in the performance criteria.
Task Management Skills: These are skills in organising and coordinating, which are needed to be able
to work competently while managing a number of tasks or activities within a job.
Contingency Skills: The skills needed to respond and react appropriately to unexpected problems,
changes in routine and breakdowns while also performing competently.
Job Role/Environment Skills: The skills needed to perform as expected in a particular job, position,
location and with others. These skills may be described in the range of variables and underpinning
skills and knowledge.
PRINCIPLES OF ASSESSMENT
Validity:
Each task has been mapped to unit of competency requirements. Refer to the ‘Unit mapping’ for more
information.
Assessment tasks are varied and are required to be completed over a period of time and, where required,
on a number of occasions. Practical observations provide opportunities for students to demonstrate both
knowledge and skills.
Reliability:
This marking guide provides benchmark answers for each assessment task to ensure accuracy and
consistency in the assessment decision-making process.
1
From the Users’ Guide: Standards for Registered Training Organisations (RTOs) 2015
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Flexibility:
A range of assessment methods are provided that are relevant to the unit’s context.
Fairness:
Students are required to sign an agreement in their Student Assessment Pack and state if they have any
special needs or considerations that may affect their ability to complete the assessments. Any reasonable
adjustments that are required to be made to these assessments must be noted in the Assessment Record
Tool for this unit, in the checklist for the relevant task.
Students are provided with information about the appeals process in their Student Assessment Pack and in
their Student Handbook.
RULES OF EVIDENCE
Validity:
This Marking Guide provides a set of benchmark responses for each assessment task. Assessors are to
record assessment outcomes for each task in the accompanying Assessment Record Tool. Assessor
observations require the assessor to watch the student complete specific workplace activities in which they
can demonstrate the skills and knowledge required.
Sufficiency:
The ‘Unit mapping’ demonstrates how assessment tasks align with unit of competency requirements. Some
units may require the student to demonstrate assessment over a period of time and more than once. These
requirements will be made clear in the relevant assessment task.
Currency:
Evidence for each assessment task will be gathered over the duration of the course. Workplace-based
tasks (if applicable) will allow the student to draw from current workplace conditions and experiences, and
students will be able to use technology, tools and equipment specific to their workplace.
Authenticity:
Students are required to sign the Assessment Task Cover Sheet, indicating that the work they have
submitted for assessment is their own.
Practical classroom tasks and workplace observations (if applicable) by the assessor ensure that the
assessor sees the student demonstrating the skills and knowledge required of this unit.
Third party reports (where applicable) require third party persons to sign that they have observed the
student undertake the tasks detailed in the checklist.
Reasonable adjustment
A legislative and regulatory framework underpins and supports the delivery of vocational education and training
across Australia. Under this framework, providers of vocational education and training must take steps to
ensure that learners with recognised disabilities can access and participate in education and training on the
same basis as learners without disabilities. Sometimes reasonable adjustments, are made to the learning
environment, training delivery, learning resources and/or assessment tasks to accommodate the particular
needs of a learner with a disability. An adjustment is reasonable if it can accommodate the learner’s particular
needs, while also taking into account factors such as: the views of the learner; the potential effect of the
adjustment on the learner and others; the costs and benefits of making the adjustment.
Adjustments must:
be discussed and agreed to by the learner with a disability
benefit the learner with a disability
maintain the competency standards
be reasonable to expect in a workplace.
Adjustments are not required if they could:
cause the RTO unjustifiable hardship
harm other learners.
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© Adelaide Educators Pty Ltd ABN 84136893831
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Making reasonable adjustments requires the RTO to balance the need for change with the expense or effort
involved in making this change. If an adjustment requires a disproportionately high expenditure or disruption it
is not likely to be reasonable.2
Some examples of reasonable adjustments that could be made for the assessments in this booklet include:
verbal responses to written activities (such as questions and answers tasks and case studies)
conducting assessor workplace observations via Skype or other video format (for example, in cases of
students in remote areas)
rescheduling assessor observations in the event that workplace conditions may not be suitable (for
example, safety concerns, required resources not being available, lack of appropriate clients on the
day, and so on)
providing students with large-print copies of the Student Assessment Pack.
Record any reasonable adjustments made in the space provided in the relevant task’s checklist in the
Assessment Record Tool.
2
From https://www.ibsa.org.au/sites/default/files/media/BSBv1.1_Business_Services_Implementation_Guide.pdf
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© Adelaide Educators Pty Ltd ABN 84136893831
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Assessment Task 1: Written questions
TASK SUMMARY
This is an open book test.
Students need to answer all 11 questions correctly.
Students must answer the questions by writing in the space provided.
If students need more space, they can use extra paper. All additional sheets of paper must include their name
and the question number/s they are answering.
Students may prefer to use their computer to type their answers. Advise students if they can email their
answers as a Word file, or if they must print and submit hard copies.
Students will do this task in the classroom or as homework – advise the students as to which is required.
Provide students with the due date for this assessment so they can write it in their Student Assessment
Pack.
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© Adelaide Educators Pty Ltd ABN 84136893831
RTO ID: 40336 CRICOS ID: 03187D
INSTRUCTIONS
Instructions to students:
Answer the questions that follow.
QUESTION 1
What are the legal responsibilities of employers in relation to work health and safety?
Ensuring a safe workplace for employees, clients and visitors.
QUESTION 2
What are the legal responsibilities of employees in relation to participating in work health and safety practices?
Following workplace safety policies and procedures, attending induction and training, raising safety concerns.
QUESTION 3
What are the duty of care responsibilities of employees in relation to work health and safety?
Protecting their own safety and the safety of others; preventing an action that could cause harm to occur.
QUESTION 4
Briefly explain the purpose and structure of a work health and safety committee?
The purpose of work health and safety committees is to facilitate cooperation between employers and workers
to promote and ensuring workplace safety, including assistance to develop safety standards, rules and
procedures. The structure includes a number of representatives as agreed between the employer and the
workers. The employer can only nominate up to half of the committee members. Work health and safety
committees must meet at least once every three months.
QUESTION 5
What is the role of a health and safety representative?
Health and safety representatives have the role of representing the health and safety interests of a work group.
A work group is a group of workers who share a similar work situation.
QUESTION 6
Identify the Personal Protective Equipment (PPE) required for working in an automotive workplace.
Hearing protection
Skin protection (e.g. gloves)
Protective clothing (e.g. overalls)
Protective footwear (e.g. boots)
Eye protection (e.g. safety glasses, face shields)
QUESTION 7
Explain the manual handling considerations in relation to the following:
a) Storing items
Items should be stored within easy reach and at waist height to prevent stretching and bending.
b) Planning a lift
Considering the size and shape of the load, the route for carrying the load, the need for equipment or
assistance.
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© Adelaide Educators Pty Ltd ABN 84136893831
RTO ID: 40336 CRICOS ID: 03187D
c) Using lifting techniques and lifting equipment
Squatting close to the load, using the legs to lift the load, carrying the load close to the body, refraining
from bending, keeping the back in a neutral position. Lifting equipment should always be used for
heavy loads.
QUESTION 8
Briefly describe automotive workplace requirements in relation to the following:
a) Housekeeping
Keeping all areas clean and free from hazards, cleaning and storing tools and equipment appropriately,
cleaning spills immediately, safely storing chemicals and hazardous substances.
b) Observing personal hygiene
Wearing protective clothing and gloves, washing hands before eating and after using the toilet
c) Identifying slip and trip hazards
Conducting visual inspection of the area, removing any tolls, equipment and materials that constitute a
trip hazards, cleaning up spills and/or using appropriate signage to prevent accidents.
QUESTION 9
How can you tell the difference between warning, prohibition, mandatory and emergency information signs?
Warning signs have a yellow background, and a black triangle is depicted around the hazard symbol.
Prohibition signs contain a red circle and slash over the symbol of the action that is prohibited. Mandatory signs
are depicted in white over a blue circular background. Emergency information signs are white over a green
background.
QUESTION 10
What are the safety risks associated with using compressed air equipment?
There are risks associated with dirt and particles penetrating the skin and damaging the eyes of a person.
QUESTION 11
How are machine guards meant to be used?
Machine guards should be appropriate to respective machine or equipment. They should be free from
damaged and properly attached to the machine and equipment to ensure their effectiveness.
QUESTION 12
What are the procedures for checking and using electrical tools?
Checking cables and plugs to identify any issues requiring attention, checking overall conditions of the
equipment for any risks, using a residual current device (RCD).
QUESTION 13
Explain the requirements in relation to tagging and isolating faulty equipment.
Faulty equipment must be tagged with an out of service tag and isolated from service until repair is carried out.
The out of service tag should details what is wrong with the equipment. It can only be removed by the person
who attached it, the supervisor responsible for the operation or repair of the equipment or the maintenance
person who carried out the repair.
QUESTION 14
What are the risks of using electrical equipment around water?
Electricity can run through water or wet surfaces and cause electrical shocks, injury and even death.
QUESTION 15
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AURASA002_AUR Marking Guide v2.00 April 2018
© Adelaide Educators Pty Ltd ABN 84136893831
RTO ID: 40336 CRICOS ID: 03187D
Explain the safety procedures for using jacks and stands.
Jacks and stands must be placed at the correct jacking points for the vehicle, stands must be used after vehicle
has been raised by a jack, stands must always be used if work is to be done under a vehicle, daily and routine
inspections should be carried out and recorded on the appropriate log.
QUESTION 16
What are the safety considerations in relation to using hoists?
Vehicles must be suitably positioned with lifting arms and pads correctly placed, moving parts should have a
clearance from any fixed structure or other equipment that moves, electric hoists and wiring must be tested,
hoist controls must be in good conditions, well positioned and clearly marked for operation, hoist safety devices
must be operational, hoist operators must be trained in correct use and inspection, daily and routine
inspections should be carried out and recorded on the appropriate log.
QUESTION 17
What does Safe Working Load (SWL) means in relation to jacks and hoists?
It refers to the nominated capacity in kilograms of the jack or hoist. These must be clearly displayed on the
equipment. Load must not exceed the safe working load capacity.
QUESTION 18
Outline the risks associated with engine moving parts.
Hands or clothing may get caught by moving parts such as drive belts, pulleys and fans. Electric fans may be
temperature controlled and a stationary fan could start up abruptly if the ignition is switched on.
QUESTION 19
Which precautions should you take when working on engine and exhaust hot components?
Removing the radiator cap when the engine is cold (or covering the cap with a heavy pad or rag and open just
enough to release pressure before continuing). Waiting for the exhaust manifolds and other components of the
exhaust system to cool down before working on these parts.
QUESTION 20
Explain the safety considerations of working on ignition systems.
The ignition system produces high voltages and should be turned off prior to work. Contact with the ignition
system should be avoided when the engine is running. Additional precautions must be taken by people who
have a heart pacemaker as high voltages could affect its operation.
QUESTION 21
Why should you refrain from wearing jewellery when working around high current wiring systems?
Metal is a good conductor for electricity, which can reduce the skin resistance against electrical shocks.
QUESTION 22
What are the safety considerations of working with vehicle batteries?
Sulphuric acid from batteries can cause skin irritation, damage clothes and corrode metal parts. Skin should be
washed if in contact with battery acid, and eyes should be flushed with water and medical advice sought.
Electrical contact with the battery terminals, or between the live terminal and the engine or body, can cause
burns.
QUESTION 23
Outline the risks associated with fuel, including petrol, diesel and natural and petroleum gas.
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Fuel is highly flammable. Petrol vaporises at room temperature and is easy to ignite. Diesel emissions are
highly toxic and can cause asphyxiation, worsen symptoms of asthma and allergies, and increase the risk of
heart and lung diseases, including lung cancer. Liquified petroleum gas (LPG) can also cause asphyxiation and
have toxic effects. In addition, it can cause cold burns to the skin.
QUESTION 24
Why the batteries of electrical and hybrid vehicles may impose higher safety risks than other batteries?
These batteries commonly have electrical energy stored at high voltages.
QUESTION 25
Describe the requirements for handling and storing the following:
a) Oils
Careful handling to prevent spills or damage to containers, storing oils indoors and in the same area to
protect from weather and temperature conditions, refraining from mixing different brands or types of
oils, avoiding exposure to dust or chemical fumes, using clean dispensing equipment, promptly
cleaning spills, clearly marked containers.
b) Brake fluid
Storing brake fluids on their original container in a clean and dry location, room temperature or below,
packaging should be appropriately marked, preferably stored separately from other petroleum products
or fluid materials.
c) Brake dust
Controlling the release of brake dust to the lowest level possible, using a vacuum/enclosure system or
an especially designed low-pressure wet spray, using pre-ground ready to install parts when possible,
refraining from cleaning brake dust with air hoses, brushes or rags, ordinary vacuum system, storing
and disposing of brake dust in accordance with legislation for asbestos waste.
d) Chemicals
Ensuring chemicals are appropriately labelled. Handling and storing chemical according to the
requirements outlined in the chemical labels and safety data sheets (SDS).
e) Cleaning products
Keeping products on their original containers. Following safety precautions outlined in the labels of the
cleaning products.
QUESTION 26
What are the purpose and requirements in relation to Safety Data Sheets (SDS)?
Safety data sheets (SDS) provide critical information in relation to the chemical identify and ingredients, health
and physical hazards, safe handling and storage procedures, emergency procedures and disposal
considerations. Most workplace chemicals must have safety data sheets (SDS) readily accessible to any
person using, handling or storing the chemical, emergency service workers and anyone else who may be
exposed to the chemicals.
QUESTION 27
What is the role of a first aid officer?
Providing immediate response to an accident or incident while ensuring own safety and the safety of others.
QUESTION 28
What is the role of an evacuation or fire warden?
Assist in the safe and effective evacuation of workers and visitors from the workplace according to emergency
evacuation procedures.
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QUESTION 29
What is the responsibility of employees in case of an emergency evacuation?
Follow instructions from the evacuation or fire warden, adhere to workplace emergency procedures,
congregate at the designated assembly point.
QUESTION 30
Who should be notified in case of a workplace injury?
The first aid officer and the supervisor should be immediately notified.
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© Adelaide Educators Pty Ltd ABN 84136893831
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Assessment Task 2: Observation 1
TASK SUMMARY
This task has been divided in three different parts.
PART A
Student will be required to identify the automotive workshop fire safety equipment and its correct application.
PART B
Students will be required to identify and follow the automotive workshop emergency evacuation procedures.
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AURASA002_AUR Marking Guide v2.00 April 2018
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PART C
Students will be required to identify the workplace procedures for incidents, accidents and illness, and follow
these procedures to respond to an automotive workplace accident.
For each part of this task, students will also be required to answer to a series of follow up questions determined
by the assessor in order to demonstrate correct interpretation and application of skills and knowledge.
INSTRUCTIONS
PART A: FIRE SAFETY EQUIPMENT AND PROCEDURES FOR USE
You are required to locate the fire safety equipment in your automotive workshop and explain its correct
application and use.
You are required to identify, interpret and follow the emergency evacuation procedures in your automotive
workshop.
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Respond to all follow up questions correctly
You are required to identify the procedures for incidents, accidents and illness in your automotive workshop.
You will also be required to respond to an accident situation in accordance with these procedures. This will
include completing an incident report form.
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Incident Report Form
Name: Date:
Signature: Location:
Incident Details
Date: Time:
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AURASA002_AUR Marking Guide v2.00 April 2018
© Adelaide Educators Pty Ltd ABN 84136893831
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Assessment Task 3: Observation 2
TASK SUMMARY
This task has been divided in two different parts.
PART A
Student will be required to conduct an automotive workshop safety inspection and implement appropriate risk
control measures.
PART B
Students will be required to participate and actively contribute to a workplace safety meeting.
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For each part of this task, students will also be required to answer to a series of follow up questions determined
by the assessor in order to demonstrate correct interpretation and application of skills and knowledge.
INSTRUCTIONS
PART A: AUTOMOTIVE WORKSHOP SAFETY INSPECTION
You are required to conduct a safety inspection in the automotive workshop and record your findings in the
automotive workshop inspection checklist.
You are required to actively contribute to a safety meeting by raising a safety concern and making an
improvement suggestion. You will also be required to complete a safety improvement suggestion form.
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Automotive Workshop Inspection Checklist
Name: Date:
Signature: Location:
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Safety Improvement Suggestion Form
Name: Date:
Signature: Location:
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Assessment Task 4: Observation 3
TASK SUMMARY
This task has been divided in two different parts.
PART A
Students will be required to move a heavy item in the automotive workshop by manually lifting and carrying the
item.
PART B
Students will be required to move a heavy item in the automotive workshop by using mechanical aids (e.g., jigs,
slings, dollies, chains).
For each part of this task, students will also be required to answer to a series of follow up questions determined
by the assessor in order to demonstrate correct interpretation and application of skills and knowledge.
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RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK
Access to workplace safety policies and procedures
Mechanical aids for lifting and carrying (e.g., jigs, slings, dollies, chains)
INSTRUCTIONS
PART A: MANUALLY LIFTING AND CARRYING A HEAVY ITEM
You are required to manually lift and carry a heavy item from one location to another in the automotive
workshop. You must ensure that the item weight is within your comfort zone and does not offer risks to your
personal safety.
You are required to lift and carry a heavy item from one location to another in the automotive workshop by
using mechanical aids. You must ensure that the mechanical aids used are appropriate to the task and the
weight of item being lifted.
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Assessment Task 5: Observation 4
TASK SUMMARY
This task has been divided in two different parts.
PART A
Students will be required to add engine oil to a vehicle until it reaches the appropriate level.
PART B
Students will be required to add engine coolant to a vehicle until it reaches the appropriate level.
For each part of this task, students will also be required to answer to a series of follow up questions determined
by the assessor in order to demonstrate correct interpretation and application of skills and knowledge.
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AURASA002_AUR Marking Guide v2.00 April 2018
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RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK
Access to workplace safety policies and procedures
Access to a vehicle with low engine oil and coolant levels
Engine oil and coolant appropriate to the vehicle
INSTRUCTIONS
PART A: USING, HANDLING AND STORING ENGINE OIL
You are required to add engine oil to a vehicle until it reaches the appropriate level. You will need to safely use,
handle and store the product in accordance with safety requirements and procedures.
You are required to add engine coolant to a vehicle until it reaches the appropriate level. You will need to safely
use, handle and store the product in accordance with safety requirements and procedures.
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