BSBINN601 Student Assessment Tasks

Student Assessment Tasks
BSBINN601 Lead and manage organisational change
Student Name:
Student Number:
BSBINN601 Lead and manage organisational change Student Assessment Tasks
Table of Contents
Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Student Assessment Agreement and Cover Sheet 6
Assessment Task 1 Instructions 7
Assessment Task 1 Checklist 8
Assessment Task 2: Change management plan project 9
Assessment Task 3: Change management presentation project 17
Assessment Task 4: Implement change management plan project 20
Assessment Task 5: Evaluate and review change management plan project 23
Aventia Institute, RTO No. 41418 Page 2

Assessment Information
The assessment tasks for BSBINN601 Lead and manage organisational change are included in this
Student Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, the student must complete all of the assessment tasks
satisfactorily.
Assessment Plan
Assessment Task Overview

1. Written questions You must correctly answer all questions.
2. Change management plan project You must develop a briefing report for management on
change management strategies, meet with the CEO, and then
develop a change management project plan and a
communication and education plan.
3. Change management You must prepare for and conduct a presentation about
presentation changes for staff.
4. Change management You must implement change management plan activities,
implementation project then evaluate and review their change management project
plan.
5. Change management plan review You must write a change management review.
and evaluation project
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
 Course identification code
 Assessment Task number
 Document title (if appropriate)
 Student name
 Date it was created
For example, FNSBKG404 AT3 Trial Balance Joan Smith 20/04/17
All documents should be filed in a folder named after the unit code, and sub-folders named after the
assessment tasks.
Additional Resources
The following resources will be given to you before you begin each Assessment Task.
Assessment Task 2
 Recruitment, Selection and Induction Policy and Procedures
 Termination Policy and Procedures
 Change Management Briefing Report Template
 Change Management Plan Template
 Communication and Education Plan Template
Assessment Task 4
 Human Resources Brief Template
Assessment Task 5
 Staff Survey Results
 Change Management Review Template

Assessment Instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet

This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit
the file.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
your RTO’s re-assessment policy.
Depending on the task, this may include

 resubmitting incorrect answers to questions (such as short answer questions and case
studies)
 resubmitting part or all of a project, depending on how the error impacts on the total
outcome of the task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not
satisfactorily completed the first time, after being provided with appropriate feedback.
Assessment Task Information

This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 re-submission opportunities if required
Assessment Task Instructions

These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.

Student Assessment Agreement
Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit? ☐ Yes ☐ No
Do you understand the requirements of the assessments for this unit? ☐ Yes ☐ No
Do you agree to the way in which you are being assessed? ☐ Yes ☐ No
Do you have any specific needs that should be considered? ☐ Yes ☐ No
If so, explain these in the space below:
Do you understand your rights to re-assessment? ☐ Yes ☐ No

Do you understand your right to appeal the decisions made in an assessment? ☐ Yes ☐ No
Student name
Student number
Student signature
Date
Assessor name
Assessor signature
Date

Assessment Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses.
☐ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
☐ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
☐ I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
☐ I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome ☐S ☐ NS ☐ DNS Resubmission ☐Y / ☐N
Assessment Tasks C NYC DNS Comment
Task 1 ☐ ☐ ☐
Task 2 ☐ ☐ ☐
Task 3 ☐ ☐ ☐
Task 4 ☐ ☐ ☐
Task 5 ☐ ☐ ☐

Assessment Task 1 Instructions
Provide answers to all of the questions below:
1. Explain the key phases of a change management process.
2. Explain three reasons why an organisation might initiate change.
3. Explain force-field analysis as a model for understanding the change process
4. Explain the key premises of the Burke & Litwin organisational change model and its application
to the change process.
5. Discuss the purpose of Kotter’s 8-step change model and the steps involved. Explain each of
the steps involved.
6. Explain two strategies that can be used to effectively communicate and embed change during
an organisational change process.
7. Explain how external environment can impact on change strategies.
8. Explain the importance of a participative management style when implementing organisation

change.
9. Explain two aspects of organisational behaviours that can impact on organisational change.
10. Describe five components that may be included as part of a change management plan.
11. Explain three reasons why individuals or groups within an organisation may resist change.
Include at least one suggestion of how resistance can be overcome for each of the areas you
identify.
12. Discuss at least three barriers to organisational change.
13. Discuss at least two strategies to address barriers to organizational change.

Assessment Task 1 Checklist
Student’s name:
Completed
Did the student provide a sufficient and
successfully Comments
clear answer that addresses the
suggested answer for the following? Yes No
Question 1 ☐ ☐
Question 2 ☐ ☐
Question 3 ☐ ☐
Question 4 ☐ ☐
Question 5 ☐ ☐
Question 6 ☐ ☐
Question 7 ☐ ☐
Question 8 ☐ ☐
Question 9 ☐ ☐
Question 10 ☐ ☐
Question 11 ☐ ☐
Question 12 ☐ ☐
Question 13 ☐ ☐
Task Outcome: Satisfactory ☐ Not Satisfactory ☐
Additional Comments

Assessment Task 2: Change management plan project
Task summary
This assessment task requires you, in the role of Operations Manager, to prepare a briefing report to assist
in guiding change at Samson Media. You will meet with the CEO (roleplayed by your assessor) to discuss
the company’s change management requirements.
You will then be required to develop a Change Management Plan, as well as a Communication and
Education Plan.
This assessment will be completed in the simulated environment in the RTO.
Carefully read the following:
Samson Media is a publisher of several upmarket fashion magazines. It has strong links with a number of
high profile fashion houses whose products are featured in the magazines, and also provide a significant
source of advertising revenue. Readers of the magazines are predominantly 35 – 54-year-old women.
Readership has fallen over the last two years. This is due in the most part to due to competition from a
range of other fashion magazines and consumers switching to digital media. Due to the decline in
readership, profits have also fallen by 20% and there has also been a decrease in the share price.
As a consequence, the new CEO, Amir Johnson, has been appointed. Amir was the former Marketing
Director for a well-known successful media business that included a national newspaper, magazines and a
subscription television channel. Those publications are focused mainly on sport and celebrity gossip. It is
able to undercut its competitors with low prices, enabled by a ruthless approach to achieving high levels of
efficiency.
Amir and his team of Managers have developed a Strategic Plan that includes the following objectives.
 Increase return on capital to 8% within 2 years
 Enact a transformational change of the company that will convert all magazines to a digital format.
 Close the printing and distribution site.
 Achieve cost efficiencies through relocating the head office to a smaller office.
 Restructure head office staff through moving to a smaller core of permanent staff and more contract
staff.
It is intended that the new digital magazines will have the following features:
 Focus on health and beauty, fashion and celebrity gossip.
 Some free content but full access available only on a subscription basis.
 Additional features available to subscribers such as video clips, podcasts and discussion
Current staff information is as follows. All staff are full-time permanent staff and their total salary costs per
annum to Samson Media are also included below.
 General Manager: $200,000
 Finance Manager: $150,000
 Marketing Manager: $150,000
 Customer service manager: $100,000
 Customer service assistant: $240,000 (total salary costs for each journalist is $80,000) (2) -
$100,000 (total salary costs for each assistance is $50,000)
 Online Marketing Coordinator: $120,000
 Human Resources Manager: $110,000
 Editor: $85,000
 Art Editor: $80,000
 Journalists (3): $270,000 (total salary costs for each journalist is $90,000)
 Graphic designers (2): $240,000 (total salary costs for each journalist is $80,000)
 Editing Assistant (2): $120,000 (total salary costs for each assistance is $60,000)
 Photographer (2): $150,000 (total salary costs for each assistance is $75,000)
 Senior Designer (2): $260,000 (total salary costs for each journalist is $120,000)
 Senior Production Controller: $95,000
 Printing and distribution (20 staff): Total $1,000, 000
The cost of running the printing and distribution site, plus staff costs is currently approximately $1,500,000
per annum. It has been identified that, given the change to the new medium of publication, it will be an
immediate priority to shut down the site and make all of the staff redundant.
The current office rent is $500,000 per annum.
Employment contracts are in place for all staff members employed in Head Office. Printing and distribution
workers are employed under an award. The CEO has indicated that he is interested in moving towards an
enterprise agreement arrangement for all remaining staff and would like to have this reviewed as part of the
change management process.
Current human resources policies and procedure include a recruitment, selection and induction policy and
procedure and a termination policy and procedure. There is an ad-hoc performance review process in place
which occurs as issues arise. There are no formal processes for training needs analysis or professional
development.
As the General Manager, you have been asked to lead the development and implementation of the change
management plan, with the first step being to consult with an organisational change expert to discuss issues
and strategies for change management for the company.
It is anticipated that, while there will be some cost savings in making the change, there will also be costs
involved including:
 Redundancies: anticipated cost is $300,000
 Upskilling staff: $100,000
 Consulting with experts: $100,000
 Communication throughout change with key stakeholders: $100,000
Complete the following activities:
1. Research best practice change management strategies

Thoroughly review the case study information provided above. Analyse the company’s
organisational objectives and consider the strategic changes needs that will need to occur
based on strategic objectives.
Review Samson Media’s current human resources policy and procedures, their strategic
objectives and the need for change. In the light of the changes required to the organisation,
consider changes that may need to be made to the human resources policies and procedures.
Make notes for use in your briefing report.
Using the Internet, research change management, issues and practices, including barriers that
can impact on change, and best practice change management strategies. Make notes for
inclusion in your briefing report and to assist you in identifying best practice change
management strategies for Samson Media.

You will also need to identify the sources of the information you access for your briefing report to
show that you have identified expert guidance on change management. So, make notes on all
the sources of information you identify and use. You should identify at least three sources of
information that could be considered to be expert sources.
Monitor Samson Media’s external environment by researching and analysing trends in magazine
publishing and online magazine readership, and their impact on Samson Media’s organisational
objectives as set out in the scenario information. This should also include a PESTLE analysis,
reviewing political, economic, social, technology, legal and environmental factors. Make notes
on the sources of information and your general findings for inclusion in your briefing report.
Consider major operational change requirements and recommended order of priority based on
your review of the scenario information and human resources policy and procedures. Make
notes for use in your report.
14. Develop change management briefing report

The purpose of the change management report is to identify change requirements and
opportunities and to inform the development of the change management plan.
The report will also include a section on risk management to ensure that the company is ready
for all contingencies.
Use the Briefing Report Template to guide your work.
Your briefing report must address:

 An overview of the current situation facing Samson Industries including:
o Analysis of the company’s organisational objectives and identification of strategic
changes needs.
o A review of the current human resources policies and procedures and practices at
Samson Media against strategic objectives and report on required changes.
 An analysis of the external environment relevant to Samson Media and its objectives,
including events/trends that impact on strategic objectives, including trends in magazine
publishing, as well as trends in on-line magazine readership. Your analysis should reflect a
PESTLE analysis approach, reviewing political, economic, social, technology, legal and
environmental factors.
 An outline of the major operational change requirements for Samson Media based on your
analysis and review, as well as recommended priorities for change.
 Sources of information you identified about best practice change management strategies, as
well as an overview of best practice change management strategies. Summarise each
source of information and briefly outline how it has assisted in identifying major change
requirements and opportunities.
 A cost-benefit analysis of the high priority change requirements and opportunities. Research
and document any costs for the change requirements you are recommending.
 Recommended communication and education strategies to inform all stakeholders of the
change, as well as promote the benefits of the change.
 Risk analysis of the potential risks/barriers to change for Samson Media and strategies to
overcome risks and barriers to change. In identifying risks and barriers to change and
solutions to address these, you must demonstrate high level problem solving skills to
identify all possible risks, as well as innovative approaches to risk mitigation.

15. Send an email to the CEO and Senior Management (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment and ask for an appointment to
discuss the report and to provide input into the change management process.
Attach your change management briefing report to the email.
16. Participate in a meeting with the CEO (your assessor)

You are required to participate in a roleplay meeting to discuss your briefing report and risk
assessment prior to developing a change management project plan and communication and
education plan
At the meeting, carefully explain each part of your briefing report and risk assessment, including
best practice change management strategies and the expert sources of advice you identified to
establish the best practice change management strategies.
Seek input on the change requirements/opportunities you have identified, including your
recommended priorities for the changes.
Your assessor will provide you with feedback, which you must use in the development of the
change management plan, as well as communication and education plan.
During the meeting, demonstrate effective communication skills including:

 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding
17. Write a draft Change Management Plan

Your plan should set out all aspects of the recommended changes, and include the following:
 An introduction: project background, links to the company’s strategic goals and other
changes that are occurring in the company
 The project sponsor
 The project’s objectives
 What the change process will achieve
 Principles that underpin the change plan
 Ethical issues that need to be considered
 Main elements of the Change Plan
 Change drivers, constraints and risks
 Key shareholder analysis
 The company’s readiness to change
 Key change messages
 Change elements
 A change plan
 Project reporting arrangements

 How the changes will be consolidated

 How the changes will be evaluated
Use the Change Management Plan Template to guide your work.
18. Write a draft Communication and Education Plan

Develop a communication and education plan to be used in conjunction with the change
management project plan.
This plan should show how the change will be managed, including the provision of information to
staff about the proposed changes and benefits.
Ensure that the strategies you develop are designed to promote the benefits of change to staff
and to reduce the likelihood of a negative response/adverse outcomes.
Your communication and education plan should also show the reporting process to senior
management, which will be required on a regular basis.
Use the Communication and Education Plan Template to guide your work.
19. Send an email to the CEO and Senior Management (assessor).

Assume you need to gain input from and approval of the CEO and Senior Management.
Send an email that introduces and summarise the contents of the draft change management
plan and your draft communication and education plan, and ask for their input and approval for
the to move forward with the project.
Attach your draft change management plan and your draft communication and education plan to
the email.
20. Update your change management plan

Your assessor in the role of the CEO and Senior Management will provide you with feedback
which you must use to modify your change management plan, incorporating the changes
suggested.
Name this new document accordingly.
21. Update your communication and education plan

Your assessor in the role of the CEO and Senior Management will provide you with feedback
which you must use to modify your communication and education plan, incorporating the
changes suggested.
Name this new document accordingly.
22. Send an email to the CEO (your assessor).


The email text should confirm that you will proceed with the plan now that the required changes
have been made.
Attach your updated change management plan and your updated communication and education
plan to the email.

Student’s name:
Completed
Did the student: successfully Comments
Yes No
Demonstrate the ability to identify change ☐ ☐
requirements and opportunities, including:
 Outlining strategic changes needs for Samson
Media based on an analysis of organizational
objectives?
 Reviewing specific policies/practices against
strategic objectives and explaining where changes
are required?
 Explaining the major operational change
requirements for Samson Media, as well as
recommended priorities for change?
 Outlining potential risks/barriers to change for
Samson Media and strategies to overcome risks
and barriers to change?
Identify and use relevant and appropriate sources of ☐ ☐
expert advice on change management issues and
practices to inform change management?
Analyse all risks associated with the change to enable ☐ ☐
documentation and implementation of appropriate risk
mitigation strategies?
Demonstrate problem-solving and innovation skills in ☐ ☐
the identification of risk and risk mitigation strategies
through identifying relevant risks and developing
innovative solutions for treating risks?
Undertake a cost benefit analysis of each of the ☐ ☐
identified high priority change requirements?
Consult with the CEO on change requirements and ☐ ☐
opportunities?
Seek input from the CEO on changes identified, as ☐ ☐
well as order of priority?

During the meeting, demonstrate effective ☐ ☐

communication skills including:
 Using non-verbal communication to assist with
understanding
 Asking questions to identify required
information
 Using active listening techniques to confirm
understanding
Develop an appropriate change management ☐ ☐
project plan for the priority changes incorporating
resource requirements, risk management and
timelines?
Develop an appropriate communication and ☐ ☐
education plan to ensure promotion of benefits of
change and to reduce likelihood of a negative
response/adverse outcomes?
Consult with stakeholders on change management ☐ ☐
plan and communication and education strategies
and confirm approval to proceed?
Identify appropriate reporting arrangements for ☐ ☐
approval?
Update change management plan and ☐ ☐
communication and education plan and reporting
arrangements (if required) based on feedback
provided?

Additional comments

Assessment Task 3: Change management presentation project
Task summary
This assessment task requires you to implement the change management strategy by preparing and
delivering a presentation to Samson Media staff. The presentation should provide information on the
changes that will be implemented for Samson Media, and how they will affect staff. The staff will also be
given the opportunity to give some input into the process.
You will then include their ideas to update your change management plan and your communication and
education plan.
1. Create a Change management presentation

Develop a presentation to assist in informing employees about the change management plan
that you developed in Assessment Task 2, as well as the communication and education plan to
be adopted during the change management process.
The purpose of the presentation is to ensure that employees are fully informed and have the
opportunity to contribute to the change management process.
Review Kotter’s 8-Step change model to assist you in developing a presentation that will appeal
to staff and will promote acceptance of the change.
Ensure that you are providing comprehensive information to staff to assist them to accept the
changes.
During the presentation, allow for some time when staff have the opportunity for input, as this
will facilitate acceptance of the change.
This will relate to the risk control treatments that you identified in your briefing report.
Your presentation should include graphics such as images, charts and tables.
You must develop the required number of slides to support a presentation of about 30 minutes.
The presentation you develop must clearly outline:

 The rationale and vision for the change
 The benefits of the change
 Impacts of the change on operations
 Strategies to be adopted to minimise the negative effects on staff. This should also include
an outline of the proposed arrangements for redundancies and the restructuring of current
jobs in head office.

It should introduce and summarise the contents of the attachment, and seek their feedback

Attach your completed Change management presentation to the email.

Your assessor will advise you of the date and time that your presentation is to take place.
3. Deliver your presentation

Using the Change management presentation that you have developed, deliver a presentation to
staff. Your assessor will be present as one of the staff members and will also organise another 2
or 3 other students to attend.
At the outset of the presentation, indicate that the team will be able to ask questions during and
at the end of the presentation. Also inform staff that you would like to brainstorm further change
management ideas at the end of the session.
Go through each of your power point slides, explaining the changes and the change
management process. You should also describe the communication and education activities that
you have planned.
You must provide comprehensive information, outlining the coming changes to assist staff in
accepting the changes. You must also provide the opportunity for their input, which will also
facilitate their acceptance of change.
Bear in mind that there will be some sensitivities, as the changes will require job losses. Your
assessor will roleplay a staff member who is upset with the changes, and you will be expected to
respond to that staff member using effective communication and problem-solving skills.
During the presentation, demonstrate effective communication skills including:

 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Using active listening techniques to confirm understanding of issues and questions raised
by employees.
At the conclusion of your presentation, seek feedback from staff on the changes that will be
implemented for Samson Media. Ask them for their ideas to inform your change management
plan and your communication and education plan. Take notes on this feedback.
4. Finalise your change management plan and your communication and education plan.
These updates should include the feedback that came out in the meeting.
Ensure that the finalised documents are named accordingly.

The email text should give a summary of the meeting, and the changes that you have made to
the attachments.
Attach your finalised change management plan and your finalised communication and education
plan to the email.


Student’s name:
Completed
Did the student: Yes No
Demonstrate the ability to implement a change ☐ ☐
management strategy?
Develop a presentation that clearly outlines all aspects ☐ ☐
of the change management process?
In their presentation, clearly outline the rationale/vision ☐ ☐
for the change and the proposed changes, including
promoting the benefits of the change?
In their presentation, clearly articulate how the changes ☐ ☐
will impact on staff, as well as steps that will be taken to
minimise the negative effects on staff?
In their presentation, clearly outline the proposed ☐ ☐
changes in relation to operations?
Seek input from staff? ☐ ☐
Respond to employee questions? ☐ ☐
Use effective communication techniques and problem- ☐ ☐
solving skills in handling the upset staff member?

Additional Comments

Assessment Task 4: Implement change management plan

project
Task summary
In this assessment task, you will write a brief for the human resources department to guide human
resources personnel in regard to organising change management team building training.
You will also develop a staff communication to promote the benefits of the upcoming training, to assist in to
overcoming resistance to change.
Also, your change management plan will have to be re-evaluated and reviewed to accommodate changes.
Assume that the change management plan that was adopted by Samson Media includes training and
development for staff in a number of areas. One of these training areas is change management team
building, which is considered to be especially important during the change management process.
The training is to be delivered over an eight-week period for approximately 2 hours a week. You have also
identified that experts such as motivational speakers could also be hired for this.
You have also been given the task, in the role of Operations Manager, to send a brief to the human
resources department. This brief will be used to guide human resources personnel in regard to organising
the change management team building training and to give your ideas about the content that should be
included in the training.
Assume that, as you also believe there may be resistance to the training due to a general resistance to the
changes, that you also develop a staff communication to promote the benefits of the upcoming training and
assessment to assist in overcoming resistance to change.
1. Develop a human resources brief

Using your research develop a short one-page brief to send to the human resources department
outlining the requirement to conduct the training as part of the change management process and
the timing of the training.
Your brief should include, as a minimum, the following:
 The benefits of change management team building
 Ideas for the content of the training that will take place
 Experts who could assist in providing training
 Ideas for team building exercises. Provide at least two exercises
 How best to promote the training to staff
 Timing
Your brief should be no more than one page.

Use the Human Resources Brief Template to guide your work.

2. Send an email to the Human Resources Manager (your assessor).
The email text should give a summary of the attachment, and the changes that you have made
to the attachments.
Attach your human resources brief to the email.
3. Send an email to all staff (your assessor)

To inform your staff email, consider how you could best promote the training to staff to
overcome resistance to change. Review change management literature to inform your response.
This may be the same literature you identified in Assessment Task 1.
Outlining the rationale for the training, as well as the benefits of the training. Use the ideas that
you have researched to overcome resistance to change. Briefly outline some of the proposed
ideas for the training.
As a guide, your email should be between 3 to 4 paragraphs long.
4. Review and evaluate your change management plan

Review your change management plan and evaluate each section to determine changes that
need to be made based on the new activities identified.
Make any changes to the plan that are appropriate.
Save this document as Revised Change Management Plan
5. Send an email to the CEO and Senior Management (your assessor).

The email text should give a summary of the attachment, outline your evaluation of each
section, and the changes that you have made to it.
Attach your revised change management plan to the email.

Student’s name:
Completed
Implement actions from the change ☐ ☐
management plan by completing the
activities required?
Identify appropriate team building exercises ☐ ☐
that can assist with resistance to change,
as well as embedding change?
Develop information for staff to assist with ☐ ☐
facilitating embracing of change and to
encourage participation in change
management processes?
Evaluate change management project plan ☐ ☐
and update accordingly?

Additional Comments

Assessment Task 5: Evaluate and review change management

plan project
Task summary
In this assessment task, you are required to review information about changes implemented, and to
evaluate the change management process.
You will then update the change management project plan as required.
Assume that the following change management objectives are included as part of the change management
process for Samson Media:
 Employees satisfied with information provided as part of the change management process.
 Communication occurred through multiple channels.
Assume that the following communication activities were implemented:

 Weekly staff meeting
 Newsletter updates through staff email
Assume it is 1 month into the change process and a Staff Survey of the remaining staff has been conducted.
1. Write a change management review.

Review of the change management objectives, communication activities implemented, and the
Staff Survey Results. Evaluate the effectiveness of the change management process and
provide recommendations for improving communication activities.
Develop a short brief for the CEO of the organisation that includes your review. It should also
recommend updates to the change management plan through relevant communication activities.
Your change management review should include the following:

 What the change management objectives are
 What change management communication activities took place
 Recommended changes to the change management plan and the communication and
education plans
Your review should be between half a page and one-page long.

Use the Change Management Review Template to guide your work

It should introduce and summarise the contents of the attachment.
Attach your change management review brief to the email.

Student’s name:
Completed Comments
successfully
Review staff survey comments and ☐ ☐
identity key themes?
Evaluate the effectiveness of the change ☐ ☐
management process according to data
reviewed and change management
objectives?
Additional Comments

BSBINN601 Student Assessment Tasks

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Student Assessment Tasks

BSBINN601 Lead and manage organisational change

Aventia Institute, RTO No. 41418 Page 2

Assessment Task Overview

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Naming electronic documents

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Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

Depending on the task, this may include

Assessment Task Information

Assessment Task Instructions

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Student Assessment Agreement

Do you understand your rights to re-assessment? ☐ Yes ☐ No

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Assessment Cover Sheet

Assessment outcome ☐S ☐ NS ☐ DNS Resubmission ☐Y / ☐N

Assessment Tasks C NYC DNS Comment

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Assessment Task 1 Instructions

Provide answers to all of the questions below:

1. Explain the key phases of a change management process.

2. Explain three reasons why an organisation might initiate change.

3. Explain force-field analysis as a model for understanding the change process

7. Explain how external environment can impact on change strategies.

8. Explain the importance of a participative management style when implementing organisation

12. Discuss at least three barriers to organisational change.

13. Discuss at least two strategies to address barriers to organizational change.

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Assessment Task 1 Checklist

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Assessment Task 2: Change management plan project

Carefully read the following:

The current office rent is $500,000 per annum.

Complete the following activities:

1. Research best practice change management strategies

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14. Develop change management briefing report

Your briefing report must address:

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Attach your change management briefing report to the email.

16. Participate in a meeting with the CEO (your assessor)

During the meeting, demonstrate effective communication skills including:

 Using non-verbal communication to assist with understanding

 Asking questions to identify required information

 Responding to questions as required

 Using active listening techniques to confirm understanding

17. Write a draft Change Management Plan

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 How the changes will be consolidated

Use the Change Management Plan Template to guide your work.

18. Write a draft Communication and Education Plan

19. Send an email to the CEO and Senior Management (assessor).

20. Update your change management plan

21. Update your communication and education plan

22. Send an email to the CEO (your assessor).

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Assessment Task 2 Checklist

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During the meeting, demonstrate effective ☐ ☐

Task Outcome: Satisfactory ☐ Not Satisfactory ☐

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