Queensland International Business Academy

CRICOS Code –01515 RTO Code-5304

ASSESSMENT
Cluster:

Unit: BSBINM601 Manage knowledge and information

Course Name: ICT60115 - Advanced Diploma of Information Technology
Training Package: ICT
Assessment Tool: Summative Assessment

Candidate must fill this section:

Candidate Name: Madhav Prasad Ghimire

Candidate ID: 6582488
“I give my permission for my assessment material to be used in the auditing, assessment
Privacy Release Clause: validation & moderation Process”

Student signature: Madhav Date: 30/08/2020

Feedback to student:

Assessment Completion Status

Attempt Satisfactory Non-Satisfactory Date Assessor’s Signature

Initial attempt  
 
2nd attempt/Re-assessment

     QIBA-ICTICT610-A-V2018.1 | Page 1 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304

Information for Candidate:

 All work is to be entirely of the candidate.

General Information for this assessment:

 Read the instructions for each question very carefully.

 Be sure to PRINT your FULL name & LAST name in every place that is provided.
 Short questions must be answered in the spaces provided.
 For those activities requesting extra evidence such as: research reports, ESSAY reports, etc. The student must attach its own work formatted in
double space, Arial 12 pts.
 All activities must be addressed correctly in order to obtain a competence for the unit of competency.
 If the candidate doesn’t understand the assessment, they can request help from the assessor to interpret the assessment.

Re-assessment of Result & Academic Appeal procedures:

If a student at Queensland International Business Academy is not happy with his/ her results, the student may appeal against their result via a written
letter, clearly stating the grounds of appeal to the MSS / DSS. This should be submitted after completion of the subject and within 14 days of
commencement of the new term.
 
Re-assessment Process:
 An appeal in writing is made to the ACC / MSS providing reasons for re-assessment /appeal.
 ACC / MSS will delegate another faculty member of CBC to review the assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge, the
ACC, the MSS and the DSS OR if need be an external assessor.
 The Institute will advise the student of the appeal decision within 14 days from the submission date of the appeal. The decision of the panel will be
deemed to be final.
 If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with
CBC’s nominated mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
 
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These
principles require assessment to be reliable, fair, practical and valid.
 
Academic Appeals:
 If the student is dissatisfied with the outcome of the assessment marking process, he/she has a right to appeal the assessment results.
 The notice of appeal should be in writing addressed to the MSS / ACC and submitted within seven days of notification of the assessment results.
 If the appeal is not lodged in the specified time, the result will stand as marked.
 In emergency circumstances, such as in cases of serious illness or injury, the student must forward a medical certificate in support of a deferred
appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
 The decision of MSS / ACC will be discussed with the DSS and will be final.

For further information please refer to Student Handbook.

“I understand all the above rules and guidelines for the assessment”
30/08/2020

Full Name Signature Date (dd/mm/yyyy)

     QIBA-ICTICT610-A-V2018.1 | Page 2 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304
Submission Details:
The assessment task is due on the date provided by the assessor. Any variations to this arrangement must be approved in
writing by your assessor. Submit this document with any required evidence attached. See specifications below for details

Performance objective
The candidate must demonstrate skills, knowledge and understanding of promote the use and implementation of
professional ethics, copyright and privacy to effect change, as states the unit of competency BSBWOR502. Throughout this
program you are to demonstrate knowledge in:
 explain how group dynamics can support or hinder team performance
 outline strategies that can support team cohesion, participation and performance
 explain strategies for gaining consensus
 explain issue resolution strategies.

And foundation skills in:

Skill Performance Description
Criteria
Readin 1.1-1.6, 2.1-2.6, Organises, evaluates and critiques ideas and information from a wide range of complex texts.
g 3.1, 3.2, 3.3, 4.1- Draws on a broad range of strategies to build and maintain understanding throughout complex
4.9 texts.
Writin 1.2, 1.3, 1.4, 1.5, Generates complex written texts, demonstrating control over a broad range of writing styles and
g 1.6, 2.1, 2.2, 2.4, purpose
2.5, 2.6, 3.3, 3.4, Demonstrates sophisticated writing skills by selecting appropriate conventions and stylistic
4.1, 4.2, 4.3, 4.4, devices to express precise meaning
4.5, 4.7, 4.9
Oral 1.6, 3.4, 4.5 Encourages discussions and applies appropriate listening and questioning techniques while
Comm consulting with specialists and other relevant personnel
unicati Presents complex information in formal situations using language, tone and pace appropriate
on for the audience and purpose
Numer 1.1, 1.2, 1.5, 2.2- Uses highly-developed numeracy skills to interpret complex statistical and researched
acy 2.4, 3.1, 3.3, 4.3 information, performing calculations on data to render it usable and reportable
Naviga 2.6, 3.6, 3.7 Works autonomously making high level decisions to achieve and improve organisational goals
te the Takes a lead role in the development of organisational goals, roles and responsibilities
world Develops and implements strategies that ensures organisational policies, procedures and
of regulatory requirements are being met
work Monitors and reviews the organisations policies, procedures and adherence to legislative
requirements in order to implement and manage change
Interac 1.6, 3.4, 4.5, 4.6 Uses a variety of relevant communication tools and strategies to access and share information
t with and to build and maintain effective working relationships
others
Get 1.1-1.5, 2.1, 2.2, Plans and manages activities with implications for the whole organisation
the 2.4-2.6, 3.1-3.3, Gathers and analyses data and seeks feedback to improve plans and processes
work 3.6-3.8, 4.1, 4.3- Makes high impact decisions, analysing input from a range of sources and, where appropriate,
done 4.5, 4.7, 4.8, 4.9 drawing on experience
Explores new and innovative ideas through analysis and critical thinking
Uses digital technologies to manage business operations and actively investigates new
technologies for strategic and operational purposes

     QIBA-ICTICT610-A-V2018.1 | Page 3 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304

Assessment description:
You will undertake some research to provide appropriate responses.

Procedure:
1 You will need to follow instructions below and address all activities required.
2 This is an individual activity where each candidate will be assessed individually;
3 Complete all activities and submit assessment evidence (including these papers) to your assessor the date specified
above (see submission details).
Specifications/Conditions:
Your assessor will be looking for evidence that you have the understanding of the following:
 give examples of existing and emerging technologies and how they can be used in knowledge and
information management
 explain statistical analysis and other quantitative methods commonly used in decision making
including several of:
 correlation calculations
 long-term trend analyses
 probability assessment
 regulation analyses
 short to medium-term trend analyses
 dynamic programming
 linear programming
 queuing theory
 simulation
 transportation methodology
 outline the key features of management information systems and decision support systems
 explain how to utilise risk management plans to determine acceptable courses of action.

The tasks are to :

 source and analyse information for business decisions including:
 identifying business problems and issues and related knowledge and data requirements
 confirming the clear and relevant objectives for analysis of information
 applying statistical analysis, sensitivity analysis and other techniques to draw conclusions
relevant to decisions
 ensuring sufficient valid and reliable information or evidence is available to support decisions
 using formal and informal networks to source information not held in formal systems
 identifying and accessing sources of reliable information
 using technology as appropriate
 consultation with stakeholders and specialists
 contribute information and the outcomes of analysis to decision making
 disseminate information to relevant groups and individuals including:
 documenting information and updating databases
 meeting identified needs of recipients
 adhering to legal and organisational requirements for privacy and security
 developing and implementing communication plans

     QIBA-ICTICT610-A-V2018.1 | Page 4 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304
 design, test and adjust information systems to meet needs and objectives including:
 management information systems and decision support systems
 use of technology for optimum efficiency and quality
 storage and retrieval of information.

Overview of Assessments

Assessm
Assessmen Assessment
Description ent
t Task method/s
number

Obtain Candidates are required to source, gather and review data and information 1 Project work
information and utilise formal and informal networks to identify and analyse business Written report
on business problems and issues. Candidates prepare a written report for management
Portfolio
issues supported by a portfolio of researched information.
Analyse Candidates are required to identify patterns or emerging trends, determine 2 Project work
information the causes and their potential effect on the business by using statistical Written report
and analysis techniques.
Portfolio
knowledge

Make Candidates are required to utilise risk management plans, sensitivity and 3 Project work
decisions on quantitative analysis techniques and consultation processes to determine Written report
business acceptable courses of action and make a decision. Candidates will then
Portfolio
issues make a presentation to management outlining their recommendations.
Presentation
Disseminate Candidates are required to ensure up-to-date, relevant and accurate 4 Project work
information information is documented and disseminated according to organisational Written report
needs, a communication plan and within legislative requirements.
Portfolio
Candidates are required to design, test and update information systems
used to capture, document or disseminate information for decision makers.

     QIBA-ICTICT610-A-V2018.1 | Page 5 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304

Specification and Task

All Questions must be answered to be deemed satisfactory

Assessment 4: Disseminate information

Assessment Instructions
Prior to assessment:
 Candidate needs to discuss with assessor for any individual needs.
 Candidate must attain permission to use their work place document or any other type of evidence. They
also should discuss with trainer and have all work place documents ready prior to assessment.

Assessment Resource
● Access to a computer lab with Microsoft Office.

● Access to CoffeeVille simulated business information, policies and procedures located on the CoffeeVille
intranet
● Access to a communication plan

● Access to relevant business technology

● Access to authentic business information and documentation, or simulated business documentation

Instructions for Candidate

This task requires the candidate to design, test and update systems and communication plans to
disseminate information to the organisation.
The candidate is required to ensure up-to-date, relevant and accurate information is documented and
disseminated according to organisational needs, a communication plan and within legislative requirements.
Information systems used to capture, document or disseminate information are designed, tested and
updated to meet information requirements of decision-makers. They will prepare a written report and a
communication plan.

Arrange a time with the candidate to discuss the portfolio of work and establish authenticity.

Performance objective

You will demonstrate the skills and knowledge required to design, test and update systems and
communication plans to disseminate information to the organisation.
Assessment description

Using the simulated business information provided, and in response to a scenario, you will ensure up-to-
date, relevant and accurate information is documented and disseminated according to organisational
needs, a communication plan and within legislative requirements. Information systems used to capture,
document or disseminate information are designed, tested and updated to meet information requirements
of decision makers.

     QIBA-ICTICT610-A-V2018.1 | Page 6 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304
Assessment Task
1. Read the scenario information provided under CoffeeVille – your brief in Appendix 1.
ANS:

Emma and Rufus Belcastran have decided to expand rather than contract their business. They have
chosen option 3 and are in the process of planning their new take-home and meal delivery venture.
They also feel that they would have identified their recent business issue sooner if they had access to
better information faster. As a result, they have asked you to investigate management systems for their
business.
The business currently uses the following computerised systems:
● Integrated food and beverage system:

○ Point of sale ordering system

○ Inventory control
○ Basic customer relationship management (CRM) system including customer database and
loyalty options
● Accounting system

2. Review CoffeeVille simulated business documentation, including policies and procedures relating to
communication, privacy and confidentiality of information to assist in understanding and managing
information dissemination within the business. Coffeeville’s policies and procedures can be viewed
online on Coffeeville’s intranet at <http://simulations.ibsa.org.au/coffeeville/secure/documents.php?>.
ANS:
They have established the following criteria.
● Capable of communicating or integrating with the existing food and beverage and accounting
systems if possible.
● Provides real-time updates of key data in an easy-to-read and understandable format. They
identified mainly financial data such as sales, revenue and costs as their key data.
● Capable of preparing some customised reports. Most reports they require are standardised formats.
● Able to provide data and information that will assist in short and long-term decision-making.
● Able to complete relevant statistical, sensitivity and quantitative analysis techniques such as those
used to assist in evaluating the recent business issue.
Their overall goal is a system that will help them identify potential issues and make better, faster, more
informed decisions.
They have no preferences about the type of system as they have not undertaken any research yet.

3. Research management information and decision support systems based on the criteria established
by CoffeeVille’s owners. You can use digital technologies to investigate new technologies and explore
new ideas for the storage and dissemination of information.

4. Prepare a report for CoffeeVille’s owners based on their specified criteria and requested content as
outlined in Appendix 1.

     QIBA-ICTICT610-A-V2018.1 | Page 7 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304
ANS:

Report for Coffee Ville’s owners

Based on requested and Appendix 1, explanation of the importance of adhering to organisation and legal
requirements regarding privacy and security.

Inside the report should indicate who needs business information, when, where and why.

Information Who When Why Where

Financial
Emma
statistics Daily Monitor
Rufus Accounting
sales weekly business
Store system
revenue monthly performance
managers
expenses

Rufus Monitor
Payroll weekly Accounting
store payroll
data monthly system
managers expenses

Business Information Needs

Report should include a list of business`s information needs and description of how and when databases
are updated.

Customer database is updated automatically by DBMS based on information captured via POS, loyalty club
and feedback forms. Report should include features and benefits systems and how they will meet the
needs of decision-makers.

Features and benefits listed could include:

 operational efficiency;
 efficient information-gathering and processing;
 implementation of control processes;
 flexible on-demand reporting;

Maintain corporate knowledge and ensure security and include details of how information systems will
enhance the business’s ability to capture knowledge and maintain security of information.

Knowledge and security processes detailed in report should include a web link to the organisational policies
and procedures and could include:
 Multiple levels of security on corporate information by restricting access rights, using logins and
passwords or fingerprint recognition systems;
 Storage of sensitive information and corporate knowledge in separate physical and computer file
locations from common-use data;
 Use of encryption tools on stored data and when transmitting data and information over the internet;
 Use of computerised security software such as antivirus, antispam and firewalls;
 Use rights management services (RMS) to control distribution of documentation;
     QIBA-ICTICT610-A-V2018.1 | Page 8 of 17
 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304
 Establish data backup procedure.

Utilising technology

Report should include an evaluation of how information systems will optimise the efficacy and quality of
information disseminated in the organisation. Methods of efficient and quality dissemination listed could
include:
 Data mining tools to gather, store and analyse information;
 Use of data warehouses to store and share information amongst managers;
 Use of multidimensional modelling to establish relationships between data and support strategic
decision-making;
 Use of data visualisation tools to communicate complex information and concepts;
 Use of digital technology, such as internet tools, to communicate and disseminate information.

Ensure information is up-to-date, accurate, relevant and efficient and review, analyse evaluate researched
information prior to and when preparing the report.

Techniques used to test researched information include checking validity, reliability and authenticity of
sources, accuracy against other sources, relevance to research objective, credibility and currency of
information, determining if information is fact, opinion or assumption.

Ensure organisational policies, procedures and regulatory requirements and include a brief description of
how requirements are met, and change is managed. Report could include the following:
 Policies and procedures for the security of corporate information and intellectual;
 Property do not currently exist and must be developed.

Employee handbook and gross or serious Misconduct Policy must be updated to include requirements
for the security corporate information.

5. Prepare a communication plan for the dissemination of information within the organisation. The
communication plan should maintain effective workplace relationships, help meet organisational
goals, and ensure organisational policies, procedures and regulatory requirements are being met.

     QIBA-ICTICT610-A-V2018.1 | Page 9 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304
ANS:

     QIBA-ICTICT610-A-V2018.1 | Page 10 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304
Communications plan template
Title: Coffeeville Communication Plan

Date:20/07/2020

Project team: Madhav

Situational Analysis: SWOT

Strengths Weaknesses
List the organisation’s communication List the organisation’s communication
strengths. weaknesses.

 Business strengths;  Identified the problem early 1

 Exist coffee; year;
 Establish (4 stores, staff,  Review and monitor;
Function and Catering).  Decrease sales.

Opportunities Threats
List the organisation’s communication List the organisation’s communication threats.
opportunities.

 Delivery services;  Business Failure

 Expand services.  Loss Sales
 Loss staff

Objectives
List the relevant objectives, including relevant organisation-wide objectives and specific
objectives for communication and consultation.

 Keep everyone informed of action of owner will take;

 Timeline, budget and project needs;
 Communication staff and tools;
 Make Action Plan for future;
 Review effectiveness.

Goals and targets

List the organisation’s communication-specific goals and quantitative targets.

 Increase the number of sales;

 Expand the business to other areas;
 Publicize the brand into the market.

Audience analysis

     QIBA-ICTICT610-A-V2018.1 | Page 11 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304
Internal audience characteristics External audience characteristics
List the organisation’s internal audience and List the organisation’s external audience and
stakeholder characteristics. stakeholder characteristics.

Key messages
Outline key messages tailored to each audience.

Strategies and tactics

Outline strategies and tactics associated with the communications plan, including rationale
behind media channels selected.

Action plan

Action/activity Timeframe Person/s Resources, if required

responsible
2 weeks Waiter Meeting room, block notes and
Home Delivery pen

7-10 Store manager Inventory

Promotion breakfast
12-2 lunch

1 week Rufus and Emma Meeting room and schedule

Briefing

     QIBA-ICTICT610-A-V2018.1 | Page 12 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304
2 weeks Rufus and Emma Survey and Financial analyses
Investigate

Specifications
You must submit:
● a written report which meets all information requirements specified in Appendix 1

● copies of relevant information you have researched about the management systems – please attach
to your report
● a completed communication plan.

Your assessor will be looking for your ability to:

● organise, evaluate and critique ideas and information

● build and maintain understanding of a problem of issue

● develop and write complex texts using appropriate conventions and writing styles

● ensure organisational policies, procedures and regulatory requirements are being met

● monitor and review organisational policies, procedures and adhere to legislative requirements

● use communication skills to access and share information and build and maintain effective working
relationships
● use digital technologies to manage business operations for strategic and operational purposes

● use management skills to:

○ make high impact decisions

○ plan and manage activities that have implications for the whole organisation
○ work autonomously when making high level decisions to achieve and improve organisational goals
○ explore new and innovative ideas through analysis and critical thinking.

     QIBA-ICTICT610-A-V2018.1 | Page 13 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304

Appendix 1
CoffeeVille – your brief
Emma and Rufus Belcastran have decided to expand rather than contract their business. They have
chosen option 3 and are in the process of planning their new take-home and meal delivery venture.
They also feel that they would have identified their recent business issue sooner if they had access to
better information faster. As a result, they have asked you to investigate management systems for their
business.
The business currently uses the following computerised systems:
1. Integrated food and beverage system:
○ Point of sale ordering system
○ Inventory control
○ Basic customer relationship management (CRM) system including customer database and loyalty
options
2. Accounting system.

System criteria
They have established the following criteria.
● Capable of communicating or integrating with the existing food and beverage and accounting systems if
possible.
● Provides real-time updates of key data in an easy-to-read and understandable format. They identified mainly
financial data such as sales, revenue and costs as their key data.
● Capable of preparing some customised reports. Most reports they require are standardised formats.

● Able to provide data and information that will assist in short and long-term decision-making.

● Able to complete relevant statistical, sensitivity and quantitative analysis techniques such as those used to assist
in evaluating the recent business issue.
Their overall goal is a system that will help them identify potential issues and make better, faster, more
informed decisions.
They have no preferences about the type of system as they have not undertaken any research yet.

     QIBA-ICTICT610-A-V2018.1 | Page 14 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304

Report requirements
They want you to investigate and report on the following.
● Types of systems that would be appropriate for their business.

● The features and benefits of at least two types of management systems – how will they meet the needs of the
business’s decision makers?
● An outline of how the systems will optimise the efficiency and quality of information, its dissemination and the
operation of the business.
● A list of the types of information needed within the organisation, including who needs it, when, where and why.

● A description of how database information will be retrieved and updated.

○ Will the new system replace the current database?

– If yes, briefly outline database format, filing systems, data retrieval and manual or automatic
updating of records
– If no, briefly outline how will the new system access, use and update records in the existing
database.
● An outline of tasks that will need to be completed when designing and testing the selected management system
to ensure it meets organisational needs.
● A description of how the new management system will enhance security of the business’s data and intellectual
property. Briefly discuss any changes that may be required to internal systems and procedures to enhance these
security systems.
● A brief description of the policies and procedures that will influence the management of change within the
business.

Communication plan
To support your report they would like you to write a sample communication plan that outlines how details
of the new take-home and meal delivery venture will be disseminated to employees and any relevant
financial supporters (e.g. financial institutions such as banks, their accountant, investment or financial
advisors, credit card providers). Make sure the communication plan meets legislative and organisational
requirements for privacy and confidentiality of information.
A sample plan template has been provided in Appendix 2.

     QIBA-ICTICT610-A-V2018.1 | Page 15 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304
Appendix 2: Communications plan template
Title:

Date:

Project team:

Situational Analysis: SWOT

Strengths Weaknesses
List the organisation’s communication List the organisation’s communication
strengths. weaknesses.

Opportunities Threats
List the organisation’s communication List the organisation’s communication threats.
opportunities.

Objectives
List the relevant objectives, including relevant organisation-wide objectives and specific
objectives for communication and consultation.

Goals and targets

List the organisation’s communication-specific goals and quantitative targets.

Audience analysis

Internal audience characteristics External audience characteristics

List the organisation’s internal audience and List the organisation’s external audience and
stakeholder characteristics. stakeholder characteristics.

     QIBA-ICTICT610-A-V2018.1 | Page 16 of 17

 Queensland International Business Academy
CRICOS Code –01515 RTO Code-5304
Key messages
Outline key messages tailored to each audience.

Strategies and tactics

Outline strategies and tactics associated with the communications plan, including rationale
behind media channels selected.

Action plan

Action/activity Timeframe Person/s Resources, if required

responsible

     QIBA-ICTICT610-A-V2018.1 | Page 17 of 17