FUNCTIONS OF HOUSKEEPING DEP

ARTMENT

Prepared By : Muhammad Nizam Bin Zulkifli

 HOUSEKEEPING
 Housekeeping is the management of
household affairs.

Means we are dealing with maintaining

a clean and comfortable environment in t
he premises.

In other word, it is the housekeeping task t

o ensure the guest needs and preferences
to comfort and security are fulfilled.
 HOUSEKEEPING DEPARTMENT
 House-keeping is one of the largest departments
of the hotel which is responsible for creating
cleanliness, maintenance and safe environment.
 By providing the maximum comforts to t
guest, it maintains the standard of the hotel
he
which contributes the hotel in achieving
maximum profit by selling the rooms.
It is also regarded as the Eye and Ear of
the management from where the main reve
nue income is generated.
ORGANIZATION CHART
OF THE HOUSEKEEPING
DEPARTMENT
 EXECUTIVE HOUSE
KEEPER

CLERCK SECRETAR
Y

LOST AND
FOUND

LAUNDRY S
HEAD H VALE UPERVISO
OUSEMEN ASSISTANT HOUS T R
E KEEPER
HOUSEMEN ASSISTAN
T

WALL FLOOR HK LOBBY

LINEN-ROOM WASHERS PORTERS
SUPERVISOR
MAIDS

ASSISTANT
NIGHT
S
CLEANER
LINEN&SOTRERO
SEAMSTRESS
OM CLRECK
 Responsible and accountable for
EXECUTIVE
HOUSE KEEPER
cleanliness, maintenance &
aesthetic upkeep of the hotel.

Managed to resources given by

the objective achieve common
ASSISTANT H the of cleanliness,
OUSE KEEPER maintenance & attractiveness in a given
shift.

Responsible for seeing that the

crews of attendant complete their
ROOM SU assignments properly.
PERVISOR Also communicate with Front Desk
regarding any special instructions
for guest room not already noted on t
he assignments sheets.
 To be able to handle any aspect of
housekeeping at night.
Night supervisor
Responsible and accountable at
night for smooth housekeeping.

Responsible of the guest floor

attached to him or she in a shift
FLOOR HK
scope includes guest room, co
rridors, staircases, and floor p
antries of the allocated floor.

He or she is a non-management

person solely responsible for the
LINEN-ROOM acquisition, storage, issuance and
SUPERVISOR cleanliness of linen.
Huge task is to kee
p track of all linen types.
 Responsible for all laundry operation.
LAUNDRY Make sure that the laundry is operatin
SUPERVISOR g efficiently.

Also known as chambermaids or room boys.

The actual cleaning of guest room & bathroom
Room attendant allocated to them.
Report any repairs in guest room, any damaged
by staff or guest & any suspected theft of hotel pr
operty.

Clean carpets, wash wall, remove trash and

recycling, care for floors and clean high and
hard-to-reach areas.
Houseman/house May work as linen runners whose main job
attendant is to take soiled linen from the guest roo
m floors & transport clean linen, as needed t
o the room attendants on the floors.
 Responsible for all laundry
LAUNDRY operation.
SUPERVISOR Make sure that the laundry is
operating efficiently
.

To be able to handle any aspect

NIGHT CLEANER of
housekeeping at night.
Responsibleand accountable at
night for smooth housekeeping.

Fabricated a variety of items, fro

m draperies to bed covering a
Seamstress nd uniform.
Responsible mending & repairin
g fabric item.
 IMPORTANCE OF HOUSEKEEPIN
G

 Do not focus only one service.

 Guest satisfaction.
 Care and comfort.
 Deals with many situation.
 Communication betwee front office and
n housekeeping department.
 Revenue
 FUNCTIONS OF HOUSEKEEPING
DEPARTMENT

A Hotel Housekeeping Department Has Four Main

Functions;
Cleaning and Maintenance.
Training of its personnel.
Requisition and Control of necessary supplies and
equipment.
Paper work- schedules and report
 CLEANING AND MAINTENANC
E
o Primary function of housekeeping department.
o The cleaning and daily maintenance of the areas under

its supervision.
The saying that
o Areas generally included are;
“your last look at
 Guest rooms
the room is the g
 Halls and corridors
uest’s first look”
 Lobby
is still the worki
 Public rooms and restaurant
ng guideline for i
s
nspection
 Offices (hotel personnel)

 Stairways
Stores, concessions and other leased are
a
Cleaning Rooms and Public Areas
Housekeeping department cleans the rooms and
toilets and wash basins in the room. Apart from cl
eaning the guest rooms, housekeeping department i
s also responsible for cleaning floor, terraces, el
evators etc.

 Bed making
A guest requires a comfortable bed to take rest, relax
and enjoy.
 Linen Management
One of the important jobs of the Housekeeping
Department is clothes and linen management. Th
is involves all functions from purchase of linen
to laundering, storage, supplies and to condemnatio
n of this department.

Laundry Service
It is the job of the Housekeeping Department to
ensure clean and hygienic washing of all the line
n items, and then distributing them to different a
reas of the hotel.
 Key Control
Key control is one of the major jobs of the housekee
ping department. The room keys have to be handl
ed efficiently and safely before and after letting th
e room.

 Safety and Security

The Housekeeping Department is responsible for main
taining a peaceful atmosphere in the hotel. If the gue
sts and staff always fear for their safety and the safet
y of their belongings, the atmosphere will be very ten
se.
 Interior Decoration
Interior decoration is the art of creating a pleasa
nt atmosphere in the living room with the addition of
a complex of furnishings, art, and crafts, appropriate
ly combined to achieve a planned result or desig
n. These arts and crafts have to be well maintained b
y the housekeeping department
Room Maintenance
Good housekeeping department is just as responsible
for the hotel's maintenance as an engineering
department. In an ideal environment, the
housekeeping staff and managers should act as t
he eyes and ears of the engineering departmen
t. If damaged or broken items are not reported,
they can't be fixed.
TRAINING OF ITS PERSONNE
L
o Numerically, the housekeeping department is the
largest department in a hotel.
o It will comprises 75 percent or more of the total per

manent staff.
o Housekeeping department also has more unskilled

workers on its staff than has any other department.

o At one time or another, all come into a direct
personal contact with guests. This point up the
second major responsibility of the housekeeping
department
REQUISITION AND CONTROL
The third major function of housekeeping is requisitioning,
storage and control of many operating supplies required for t
he daily routine of the department. The items in the guest rooms mus
t be replenished each day to maintain the par, or standard,
housemen equipment.
set by management. The maids and need adequate supplies an
d proper (rags, pails, carpet sweepers, hand and floor vacuums, and s
o on) in good working order to clean and service the guest room, c
orridors, and other public area of the hotel.
PAPER WORK

o Paper work associated with the department.

o Record keeping for the proper control of payroll,
number of employee involved.
o Calculate total payroll cost and handling all other
paper works rgarding in this particula
r department.
 ADDITIONAL FUNCTION
S
 Providing clean comfortable and safe surrounding
 Obtaining optimal room sale
 Fulfilling guest’s preferences
 Creating appealing and desirable room
 Developing effective cleaning practices
 Maintaining property’s interior
 Ensure all products are replenished
 Store cleaning equipment correctly and safely after us
e
 Ensure all rubbish
correct and waste is
procedures aredisposed of safely
undertaken when using
 machinery and faults reported to the appropriate person
 CONCLUSION
Maintaining high standards of cleanliness an
d housekeeping is an on-going and never endi
ng job, and will only happen if we have a det
ailed schedule of the tasks that need to be do
ne, a clearly room status and best room clean
ing procedure. Not just that, they have to ale
rt on room inspections and reports. As a conc
lusion, every staff has to understand the imp
ortance of maintaining these high standards
each and every day.