Stephanie Hernandez Diaz

Urbanization El Comandante
940 Calle Carmen Hernandez
San Juan PR 00924
shd-1991@hotmail.com
(787) 922-6062

Professional Summary

Professional with over 8 years of experience in office management and similar tasks.
Experience in leadership, customer service and ethical sense. Multidisciplinary person
with the ability to handle large volumes of work efficiently and professionally. Mastery in
the collection and analysis of information. Ability to perform individually, without
supervision or as part of a team. Ability to adapt to changes.

Professional experience

Administrative Services/Administrative Logistics Assistant–Viva Carpets & Home

December 2021 – Present
In charge of communication between suppliers and maritime lines, in addition to
maintaining contact with maritime agents. Collection of documents necessary for the
entry of merchandise into Puerto Rico and sending them to the relevant persons.
Request estimates and coordinate reservations and deliveries. Complete price list,
adding merchandise images. Telephone attention and reception of emails. Enter
Quickbooks supplier invoices. Assistance to the sales department in filing sales orders
and deliveries. File invoices for received merchandise.

Administrative Services - SP Management, Corp., San Juan

August 2018 – September 2020
Responsible for performing multiple administrative functions for various offices including
payroll with manual withholdings and payments thereof, quarterly spreadsheets, annual
spreadsheets, w2 for employees on payroll and PR 480 for professional services.
Preparation of payroll checks. Management of rent money from private projects, receipt,
registration and deposits of "money orders", prepare monthly reports and monitor rents
paid and arrears. Prepare contracts for rent for 24 months and contract cancellation
letters; quotes and purchase orders. Payroll and expense entry in Quickbooks.
Management and monitoring of bank accounts. Coordination of work agendas of the
staff in the office. Telephone attention and reception of emails. Preparation of
documents in Word, Excel, and Power Point.

Cashier – Dufry (Duty Free) Puerto Rico, Luis Muñoz Marín Airport
April 2017 - April 2018
Responsible for customer service, money management, completing sales and
transactions.
Cashier and Customer Service – Walmart Neighborhood Market – Kissimmee, FL
January – November 2016
In charge of money management and cash register. I work at customer service division,
which also includes the "money center" area, and receipt and delivery of online orders.

Administrative Services – Office of Transportation – Superintendency of the

Capitol, San Juan – August 2014 – August 2015
Responsible for the collection and organization of documents. Preparation of lists and
files. Customer service, telephone support and receiving emails. Monitor vehicle
maintenance and complete purchase of marbetes. In charge of maintaining logs, by
vehicle, of daily trips and daily inspection of vehicles. Keep track of gas bills and
prepare monthly reports. Also, preparation of documents in Word, Excel, and Power
Point.

Administrative Services – Hogar Milagro de Amor, San Lorenzo, PR December

2009 – April 2014
Provide service and customer orientation. Responsible for the collection of information
to create patient folders. Complete daily reports of patients with restriction of
movements. Send medication orders. Management of telephone, provide information on
services and costs. Collection of patient monthly payments and payroll payments.

Skills and Abilities

• Excellent communication, organization and working skills under pressure.
• Ability to work in a team or individually.
• Excellent interpersonal relationships.
• Mastery of programs such as Microsoft Office (Word, Excel, Power Point,
Outloook).
• English: Basic – intermediate.

Education
• Bachelor of Criminal Justice – Concentration in Criminology, 3.75 GPA –
Universidad Ana G. Méndez, Gurabo, PR – 2016