Yolanda Dominguez

817-988-1580

yolandatrevino214@yahoo.com
PROFESSIONAL HIGHLIGHTS
Extensive background in customer service for busy call center, data entry, enthusiastic, driven
sales clerk with retail experience, outstanding communication skills, very positive and motivated
dependable hard worker.
SKILLS SUMMARY
Bilingual in Spanish, ICD-9 coding, Microsoft Office skills, PeopleSoft
EXPERIENCE
Citi Assurance Services

Fort Worth, TX

Bilingual Customer Service III

June 2006- Present

Assist customers with their life insurance, billing, real-estate and personal loans
insurance via phone, internet, email and fax
Educate products, benefits, to card members and retain accounts
Maintain a high-volume workload within a fast paced environment
Collaborate with health-care administrations, attorneys, funeral home directors, branch
managers about claim status
Supervise and train new employees
Perform a variety of concurrent tasks, handled escalations, time critical issues, maintain
time sensitive records and created reports

Excel North American Logistics

Coppell, TX

Data Entry Clerk

January 2003-2006

Analyzed client relations to learn ways to enhance customer satisfaction and improve
productivity.
Prepared reports, entered client data, faxed domestic and international shipping manifest
preparation
Placed orders for customers and venders
Verified accounts for fraudulent orders or activity

EDUCATION
Tarrant County College Northwest Campus, Fort Worth, TX
GPA 3.9

May 2015