Yolanda Dominguez

817-988-1580

yolandatrevino214@yahoo.com
PROFESSIONAL HIGHLIGHTS
Extensive background in customer service, works well in fast paced environment, data entry,
enthusiastic, driven sales clerk with retail experience, outstanding communication skills, very
positive and motivated dependable hard worker.
SKILLS SUMMARY
Bilingual in Spanish, ICD-10 coding, Microsoft Office skills, PeopleSoft
EXPERIENCE
Texas Health Resources

Southlake, TX

Registrar/Admitting Patients

Nov. 2015-Present

Responsible for registering patients, insurance verification, Medicare/Medicaid,

admissions for surgery, and payments arrangements, when needed.
Front desk duties, answer phone, visitor logs, mail distribution, scheduling, pre-register
patients
Microsoft Word, Excel, Outlook, to process forms, produce standard reports and
correspondence
Data entry into databases on a timely manner, provide clerical assistance for events and
projects, check for completeness and accuracy of documents

Citi Assurance Services

Fort Worth, TX

Bilingual Customer Service III

June 2006- 2015

Assisted customers with their life insurance, billing, real-estate and personal loans
insurance via phone, internet, email and fax
Educated products, benefits, to card members and retained accounts
Maintained a high-volume workload within a fast paced environment
Collaborated with health-care administrations, attorneys, funeral home directors, branch
managers about claim status
Supervised and train new employees
Performed a variety of concurrent tasks, handled escalations, time critical issues,
maintained time sensitive records and created reports

Excel North American Logistics

Coppell, TX

Data Entry Clerk

January 2003-2006

Analyzed client relations to learn ways to enhance customer satisfaction and improve
productivity.
Prepared reports, entered client data, faxed domestic and international shipping manifest
preparation
Placed orders for customers and venders
Verified accounts for fraudulent orders or activity

EDUCATION
Tarrant County College Northwest Campus, Fort Worth, TX
Associate of Arts
GPA 3.9

Spring 2017