Melissa M.

Santos
(305) 785-4004 | melissa.santos005@mymdc.net

Objective
Seeking a position as a registered nurse in a Medical-Surgical unit where I can utilize my skills, knowledge,
and experience to provide safe and outstanding nursing care.

Work Experience
West Kendall Baptist Hospital | Miami, FL February 2020- November 2020
Student Nurse Partner
 Assist with the admission procedure and assessment of patients as directed by the RN Preceptor.
 Receive and give shift change report to RN and peers under supervision of RN Preceptor.
 Provide client safety in a calm environment.
 Obtain and report to RN preceptor vital signs along with subjective and objective client information.
 Assist RN preceptor in measuring intake and output, discontinuing IV lines, discontinuing NG tubes,
removal of foley catheter, and provide routine ostomy and wound care.
 Assist with ambulating, turning, and transferring clients.

Primehealth Physicians |Miami, FL August 2013 – August 2019

Administrative Assistant / Front desk
 Courteously communicated with patients regarding inquiries and complaints.
 Handled high volume multi-line incoming phone calls for the office.
 Sent and received communications via mail, email, and fax.
 Protected patient rights by maintaining confidentiality of personal and financial information, abiding
by HIPPA regulations.
 Verified insurance benefits and eligibility.
 Assisted in training new employees.
 Created spreadsheets, managed data and created documents using various programs.
 Maintained patient accounts by obtaining, recording, and updating personal and financial
information.
 Determined the financial status of patients and their eligibility for health services by insurance
verification.
 Assisted qualifying patients in obtaining support and aid from foundations to help with medication
cost.
 Processed all medical records requests in a timely manner and maintained physician on-call
schedules.

Education
Miami Dade College

Associates of Science in Nursing | currently pursuing

Florida National University
 Phlebotomy technician certificate |June 2019
Florida International University
 Bachelor of Science in Early Childhood education and development | August 2016

Miami Dade College

Associates in Arts Degree | December 2013

Summary of qualifications
 CPR-BLS certified
 Bi-lingual; Fluent in English and Spanish.
 Knowledge of community and educational resources.
 Exceptional computer literacy and proficiency; vast knowledge of many programs including all
Microsoft products, and electronic medical records program e-clinical works.