Adrianna Harris

New Graduate Nurse

Indianapolis, IN
adriannaharris@ymail.com
4632012653

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Licensed Practical Nurse

Allisonville Meadows - Fishers, IN
April 2021 to Present

LOAN SPECIALIST
Freedom Mortgage Corporation - Indianapolis, IN
September 2019 to Present

FINANCIAL SERVICE PROFESSIONAL

Charles Schwab - Indianapolis, IN
March 2017 to February 2019
Resolve client issues by leveraging technology and business experts within Schwab to identify efficient
and effective methods to meet client goals.

Recommend solutions to clients which align to their goals and promote Schwab growth.

CONSUMER SERVICE ASSOCIATE

ANTHEM - Indianapolis, IN
October 2014 to September 2016
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving
problems on the spot.
Responded to member's questions via telephone and written correspondence regarding insurance
benefits,
provider's contracts, eligibility, and claims.
Documented inquiry outcomes for accurate tracking and analysis.
Assisted in increasing members' engagement into appropriate health programs and offerings.
Interpreted plan benefit design, resolved claim, benefit, and enrollment issues.
Facilitated prior-authorizations.
Tracked the progress of all outstanding insurance claims.
Maintained updated knowledge of coding requirements, through continuing education and certification
renewal.

LOAN CONVERSION ANALYST

SMART IT STAFFING-SALLIE MAE - Fishers, IN
November 2012 to September 2013
Accurately converted simple to complex loan portfolios to Client's servicing system.
Examined and reconstructed borrower's files to ensure compliance with servicer and guarantor
requirements.
Performed research on system to identify discrepancies.
Balanced and adjusted totals in accordance with information provided by the lender to close deals.
Provided base level IT support to non-technical personnel within the business.
Identified and solved technical issues with a variety of diagnostic tools.

CUSTOMER SERVICE ASSISTANT

NCAA ELIGIBILITY CENTER - Indianapolis, IN
May 2012 to September 2012
Explained NCAA Initial Eligibility Guidelines to prospective student athletes and parents.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and
resolving
problems on the spot.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center
environment.
Accurately documented, researched and resolved customer service issues.
Defused volatile customer situations calmly and courteously.

REHABILTATION SPECIALIST
PREMIERE CREDIT OF NORTH AMERICA - Indianapolis, IN
July 2011 to December 2011
Contacted delinquent customers to obtain payment commitment designed to resolve delinquency.
Consistently met and exceeded department expectations for productivity and accuracy levels.

CALL CENTER OPERATOR

METHODIST HOSPITAL - Indianapolis, IN
December 2009 to July 2010
Provided customer service, answering customer inquiries, solving problems, and providing patients
important
information.
Effectively and calmly interacted with a widely diverse population of patients in stressful situations.
Identified chronic customer issues by creating and maintaining customer complaint log.

PATIENT ACCESS SPECIALIST

YOUTH WORKS INDY'S PROGRAM - Indianapolis, IN
June 2009 to July 2009
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assessed patients and documented their medical histories.
Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer,
Alzheimer's and
Paget's disease.
Professionally and courteously verified appointment times with patients.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test
results,
home care forms).
Verified patients' eligibility and claims status with insurance agencies.
Prepared patient charts accurately and neatly for the clinic.

Education

Diploma in Practical Nursing

Hondros College of Nursing - Indianapolis, IN
April 2020 to March 2021

High school or equivalent

Lawrence Central High School - Indianapolis, IN

Skills
• Customer Service
• Health Insurance
• Life Insurance
• Auto Insurance
• Medical Terminology
• Healthcare
• Medical Billing
• Medical Records
• Inventory Control (1 year)
• Forklift Operator (Less than 1 year)

Certifications and Licenses

Series 7 License
Present

Series 63 License
Present

For Hire license

Present

Completion of CompTIA A+ course

Present

Completion of CompTIA Network+

Present

Forklift Certified

BLS CERTIFIED PROVIDER

May 2020
American Heart Association

Additional Information

SKILLS 
Exceptional communication skills Strong Organizational Skills 
MS Windows proficient Sharp Problem Solver 
Quick learner Conflict Resolution 
Skilled in call center operations Time Management 
Customer Advocate Strong Analytical Skills 
Troubleshooting Skills Medical Insurance Claims