DIANA MILLS

Elizabeth, CO 80107 https://www.linkedin.com/in/DianaMills

SUMMARY
Human nutrition and dietetics graduate with experience in nutrition assistance and call center management seeking a dietetic
internship. Strengths are held in project coordination and effective communication of feedback in a variety of business settings.
Adapts to build and establish bonds with clients and colleagues. Determined to problem solve and correspond at all levels to
secure and produce maximum efficiency.

EDUCATION

▪ B.S. Human Nutrition and Dietetics, Metropolitan State University of Denver, Graduated Fall 2020
- Weight Management Teaching Assistant – Fall 2019/Spring 2020
- Auraria Campus Student Dietetic Assoc.– Two Positions: Editor & Marketing Coordinator – Fall 2019/Spring 2020
- Health Resources and Services Administration (HRSA) Scholarship Recipient – Fall 2020
- MSU Denver DI and DPD Advisory Committee Student Representative – Oct 2020

EMPLOYMENT
University of Colorado Anschutz Hospital – Aurora, CO May 2019 – Mar 2020
Level I Trauma Medical Center
▪ Nutrition Assistant
● Accommodated patients by tailoring regular, renal, dysphagia, heart healthy, and various specialty diets.
● Effectively communicated with dietitians and nurses about best practices to ensure patient satisfaction/well-being.

Nationwide Insurance – Denver, CO Oct 2015 – Sep 2016

Insurance company offering personal and commercial insurance specializing in auto, home, and life insurance.
▪ Insurance Non-Injury Liability Casualty Adjuster
● Investigated auto accident losses, evaluated damages, and assigned estimate values.
● Accomplished liability determinations by conducting recorded interviews with all parties involved.
● Successfully negotiated with both claimants and policyholders.
● Earned top claim’s handler for consistently managing 600 new incoming claims per month.
● Won award for preventing the most insurance fraud.

Victory Team Apparel – San Diego, CA Apr 2009 – Jul 2015

Catalog clothing company specializing in practice wear and customization. Promoted three times and held four positions.
▪ Call Center Supervisor Sep 2012 – Jul 2015
● Coordinated 45 call center representatives split into three teams.
● Constructed and communicated process improvement through team meetings and content management system.
● Provided feedback to reps in one-on-one meetings to improve efficiency and quality observation scores.
● Remodeled attendance tracking for department by constructing a clear point system.
● Achieved company “Victory Award” for creating a new format for call observations.
▪ Call Center Team Lead Apr 2011 – Aug 2012
● Coached call center representatives and participated in process improvement team meetings.
● Designed Enterprise Resource Planning stat tracking point system that was eventually adopted companywide.
▪ Order Processing Department Representative Apr 2010 – Mar 2011
● Enhanced quality assurance guidelines by reviewing orders for accuracy.
● Successfully established a new environmentally friendly green tracking system for department.
● Effectively decreased the quantity of inaccurate orders received by customers by 10% from the prior year by redesigning
quality control review checklist.
▪ Inbound Call Center Representative Apr 2009 – Mar 2010
● Answered inbound calls and correspondence emails regarding order inquiries and customization processes.
 ● Acquired “Superstar of the Month” regularly by providing a smooth ordering process for the customer while gaining
sales and maintaining perfect attendance.

Covance Pharmaceuticals – La Jolla, CA Nov 2008 – Jan 2009

Employed through temporary agency, Sedona Staffing, for short-term project.
▪ Insurance Verification Researcher
● Short-term project at Covance Pharmaceuticals requiring duties of researching past coverage for intravenous infusions
for rheumatoid arthritis of patients.
● Studied characteristics of previous health plan information, contacting insurance companies and health plans for
current benefit information, and relaying results to the provider.

The Hartford – Santee, CA Nov 2007 – Oct 2008

Insurance company servicing in automobile, boat, and home insurance.
▪ Customer Care Representative
● Trained in four phone skills including: auto, home, new business, and manually rated policies.
● Explained coverage and options for different insurance plans.
● Administered changes to policies upon request and gave updated billing information.

Physician’s Management Group – San Diego, CA Apr 2006 – Aug 2007

Claims shop responsible for billing, processing, and customer service for Children’s Hospital. Held two positions.
▪ Claims Processor Level I – Jul 2006 – Aug 2007
● Earned top claims processor status by processing 200 claims per week.
● Executed timely 30-day process paying physicians and clinics in a meticulous manner under health plan rules.
▪ Data Entry Technician – Apr 2006 – Jul 2006
● Prioritized and entered claim information to meet deadlines.
● Consistently broke weekly records of most claims entered.
● Determination and accuracy quickly resulted in promotion to claims processor level I.

HONORS/VOLUNTEER/ACTIVITIES
▪ National Society of Leadership & Success Honors Inductee Inducted Nov 2019
▪ Mentee with LifeSteps ® – Research Project – Lifestyle Change & Weight Management Sep 2020 – present
▪ Children's Hospital Pediatric Clinical Nutrition Conference Nov 2020
▪ Denver Dietetic Assoc. Event – Why Being an Advocate for Diversity is Critical to Dietetics the Profession Nov 2020
▪ Food and Nutrition Conference (FNCE) 2020 Student Attendee Oct 2020
▪ Denver Dietetic Assoc. Event – Nutrition Solutions in Autism Spectrum Disorders Oct 2020
▪ ACEND: Strengthening the Patient Connection: Deconstructing the Complexity of Racism and Food Oct 2020