Professional Documents
Culture Documents
Summary
To obtain position as an Extension Agent, FCS, SNAP-Ed.
Experience
Customer Care Representative
January 2015 to Current
HRSD
Respond to customer injuries via telephone, email and mail daily.
Review customer information for accuracy and update as needed.
Conduct review of customer account transactions and makes informed decisions regarding adjustments,
special arrangements and application or removal of special fees.
Seek to attain payment of delinquent customer account balances.
PRN Diet Clerk
January 2013 to May 2017
Chesapeake Regional Medical Center
Maintain extensive knowledge of all diets and restrictions of certain foods to prevent harm to patients.
Assist patients in completion of menu selections and offers alternatives as needed.
Collect and review menus, entering data and ensuring adequate supplies are on hand for patient meals.
Maintain, secure and verify patient information.
Effectively educate patients on special diets such as Renal and Diabetic diets.
Order Services Representative
January 2013 to January 2015
QVC
Effectively communicate with customers and provide customer service via phone.
Input sales orders in the order entry system completing fields such as name, address, account number,
item number and price.
Process over the phone, check, PayPal and credit card payments.
Customer Service Representative
January 2009 to January 2012
Alorica
Provided exceptional customer service for major telecommunications company.
Retained customers by building and maintaining strong relationships.
Resolved technical issues, complex billing problems and reinstated prior accounts.
Customer Service Technician
January 2006 to January 2007
Department of Motor Vehicles
Provided direct customer relations face-to-face or telephone.
Maintained and reconciled daily cash transactions, issued Drivers and CDL licenses and renewed,
reissued and reinstated vehicle registrations.
Researched and resolve customer questions regarding driving records interpret agency, state and federal
regulations, policies and procedures and maintain decal inventory.