HG HOPE GIESELER

/ C: 717-364-6706 State College, PA 16801

SUMMARY
Hard-working and very adaptable employee with strong leadership and people skills. Competent and capable team
member with background in managing people/dining settings.

SKILLS
Customer service Teamwork
Communication Decision-Making
Leadership Social Skills

EXPERIENCE
Catering Server / Jdk Catering Inc. - Mechanicsburg, PA 08/2018 - 12/2019
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Prepared individual condiments and dispensers for transportation to catering locations.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Worked with food service team members to handle every customer need and build brand loyalty.
Worked multi-course dinners with pre-plated foods.
Took customers' orders by recording requested menu items, substitutions and add-ons.
Monitored and counted food stock and supplies to reorder on time.
Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
Managed and restocked drink stations.

Camp Counselor / East Pennsboro Township Parks & Rec - Enola, PA 06/2016 - 08/2019
Protected safety of every person enjoying recreational activities under East Pennsboro Township Parks & Rec by
enforcing disciplined and consistent policies.
Explained principles, techniques and safety requirements of different activities to participants to prevent injury.
Designed detailed daily schedules for 20 counselors and 200 campers to increase safety and overall camp
success. Set up decorations, equipment and food service stands for various entertainment activities.
Observed participants for signs of physical distress and rendered aid, including stopping activities and providing
basic medical care.
Adjusted activity plans to better engage users of differing ability or interest levels.

Restaurant Hostess / Caddyshack Driving Range Bar & Grill - Mechanicsburg, PA 10/2016 - 06/2018
Managed guest expectations by relaying information regarding hours, wait times and specials.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming
guests.
Monitored dining area to assess server capacity and accurately estimate wait times.
Supported management by helping resolving customer service and food-related issues to maintain guest
satisfaction.
 Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Answered telephone to provide establishment information and take party reservations.
Developed long-term relationships with customers which increased repeat business.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and
creating dissatisfied customers.
Set up and decorated menu marketing boards with current specials information and drink features.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Greeted guests and sat customers at tables or in waiting areas.

EDUCATION AND TRAINING

East Pennsboro Area Senior High School - Enola, PA 06/2018
High School Diploma

Penn State University - State College, PA Expected in 05/2022

Business Administration and Management