IVY COBB

4602 Palmer Avenue, Roanoke VA 24019

Ph: 5405886932
before.they.fall.again@gmail.com

Professional Summary
Currently attending Arizona State University to become an Elementary Music Teacher. 
Motivated student who is passionate about making a difference, and impact, in the lives of
children.  Creative, energetic, empathetic, and positive personality.

Skills
 Team leadership   Quick learner
 Emotional support   People skills
  Work well with kids   Musical talents
  Computer skills   Planning

Experience
Barista Jan 2018 ‐ Current
Starbucks ‐ Roanoke, VA
 Adhered to recipes and presentations for food and beverage items and contributed to a
positive team environment.
 Prepared food and drink products in compliance with company recipes and guidelines,
with special attention to customer requests.
 Sold coffee, tea blends, and brewing equipment, highlighting the differences between
items and educating customers about brewing methods.
 Maintained a clean and sanitized workstation and complied with health and safety
guidelines.
 Spoke to and interacted with new and regular customers.
 Learned about brewing methods, beverage blends, food preparation, and presentation
techniques to improve food quality.
 Helped customers decide on menu items with knowledgeable suggestions.
 Welcomed customers, read menus with specials or new items, answered questions, and
accepted orders and payments
 Cleaned and restocked work and dining areas, emptying trash, and sanitizing equipment
and utensils.
 Thoroughly learned all drink and food preparations to offer customers detailed
descriptions.
 Trained new Barista employees.
Hostess Oct 2017 ‐ Jan 2018
Olive Garden ‐ Christiansburg, VA
 Greeted guests and bade farewell to departing guests, presented menus, and announced
the name of the server.
 Seated guests, accounting for special requests and available seating.
  Maintained an even and orderly flow of guests from the reception area into the dining
room or lounge, and informed customers of estimated wait times.
 Answered the phone to take delivery or pickup orders from callers.
 Used the POS system to process credit card and cash transactions.
 Worked well with kitchen, management and serving staff to coordinate efficient service.
 Observed the dining room to monitor guest satisfaction and provided assistance when
needed.
Custodian Apr 2017 ‐ Oct 2017
Christiansburg Aquatic Center ‐ Christiansburg, VA
 Carefully handled hazardous materials to minimize risks, storing and using each with the
safest possible methods.
 Prepared facilities for special events by bringing out and setting up stored furniture.
 Serviced the facility's bathrooms every two hours to remove the trash, restock supplies
and wipe down surfaces.
 Kept floors clean with regular sweeping, mopping and vacuuming.
 Inspected facilities on a consistent basis to identify cleaning and maintenance
requirements.
 Collected and removed trash each day to keep the facility free of debris.
  Washed towels every hour, on the hour, to keep clean dry towels ready for customer use.
Team Member/Trainer Mar 2015 ‐ Mar 2017
Panera Bread ‐ Christiansburg, VA
 Rotated through different positions to keep the team working efficiently and meet all
production targets.
 Trained new team members in the specific tasks of each position.
 Consulted with customers to understand their desires and suggest the best products to
meet their needs.
  Made food and drinks according to company standards
  Prepped and assembled product for food line
  Cashed out customers using POS system
 Updated daily logs with production activities and special incidents to keep managers well-
informed.
Customer Service Mar 2013 ‐ Mar 2015
Walmart Supercenter ‐ Christiansburg, VA
 Answered calls or emails from customers and assisted with special requests or resolving
complaints.
 Completed paperwork associated with merchandise, price adjustments, customer returns,
and cash register operation.
 Managed details of completing sales payments, refunds, and exchanges, including issuing
store credit.
 Trained new associates on store programs and policies.
 Issued refunds, merchandise exchanges, and price adjustments in compliance with
company policies.
 Engaged with customers to understand and resolve issues and answer product questions.
  Implemented best practices in fostering exceptional customer care support and satisfying
customers.
 Suggested add-on sales and service upsells to customers.
 Responded to questions and followed up on customer interactions.
 Communicated with customers via phone, email, and chat and helped customers to
navigate the company's website to place orders online.
 Advised customers about estimated delivery date and described service contracts and
warranties.
 Provided solutions, recommendations, and replacements, using an empathetic approach
and demeanor.
 Trained and developed new team members on customer service initiatives and
operational procedures.

Education
Associate of Science: General Aug 2012
Virginia Western Community College ‐ Roanoke, VA
Educational Studies: Education
Arizona State University, Tempe Campus ‐ Tempe, AZ
 Minor in English
 Expected Graduation in 2022
 Awarded Starbucks Achievement Plan
 Named to the Mary Lou Fulton Teachers College’s Dean’s List Spring 2020, Fall 2020,
and Spring 2021.