Yesenia Jimenez

San Juan Capistrano, CA 92675

Cell Phone (949) 528-9246 E-mail: Yeseniajimenez692@gmail.com

OBJECTIVE

In search of Customer Service where I can use my five years of professional customer service experience and
computer skills. Excellent multi-tasking abilities to complete all tasks assigned on a timely manner. Committed
to customer service with can do attitude who is driven to learn, improve and succeed.

SKILLS
 Excellent organizational skills.
 Highly motivated, reliable, confident, and committed to professional standards.
 Able to communicate effectively and interface at all levels..
 Attention to details and great customer service skills.
 Cashiering

WORK HISTORY

TARGET |
Cashier/Customer service June 2020-currently working
 Provide excellent customer service by assisting customers with purchase recommendations and
general enquiries

 Data entry, maintained accurate balance of cash drawer and receipts, promoted weekly deals,
coupons and credit card programs

CAREGIVER | December 2016 to January 2020

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  Patient care: Provide care to a special need child in a professional and compassionate manner. Duties
include meal preparation, personal hygiene and bathroom needs, patient lifting, and administering
medication according to prescription schedule.
 Organized and transported patient to personal activities and doctor's appointments
 Assist with homework and afterschool activities.

PHARMACY TECHNICIAN | January 2012 to November 2016

Rite Aid Pharmacy - San Juan Capistrano, CA
 Resolved non-routine issues like third party billing, computer system and customer service issues.
 Set up and modified patient profiles in the system to include current information such as medications
and insurance details.
 Liaised with other pharmacies to eliminate issues related to product expiration.
 Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
 Processed over 80 prescriptions per day in busy pharmacy achieving decreased customer wait times
and maintaining excellent customer satisfaction.
 Stocked, labeled and inventoried medication to keep accurate records.
 Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low
overhead.
 Solved customer problems in-person or over telephone by providing assistance with placing orders,
navigating systems and locating items.
 Provided consultations and answered inquiries from patients, healthcare professionals and physicians
regarding drugs, potential side effects and specified use.
 Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
 Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy
efficient.
 Consulted with insurance company representatives to complete claims processing, resolve concerns
and reconcile payments.

MERCHANDISE ASSOCIATE | July 2010 to January 2011

Marshalls - San Juan Capistrano, CA
 Receiving new merchandise and stocking shelves on the sales floor.
 Preparing merchandise for purchase by entering items into store inventory and applying sales tags.
 Operating cash registers, managing financial transactions, and balancing drawers.
 Responded to telephone inquiries by providing quality service to customers and associates.

EDUCATION
Dana Hills High School - Dana Point, CA | High School Diploma, June 2010

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 American Career College – Anaheim, CA | Pharmacy Technician, January 2011

REFERENCE

Erika Alvarez (co-worker) 949-325-5416

Blanca Lopez (co-worker) 714-561-4261

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