Priscilla Arenas

https://arenasp.weebly.com (641) 257-8694

Cedar Falls, IA, 50613 pilla.arenas81@gmail.com

Education
University of Northern Iowa, Cedar Falls, IA | B.A. Communication & Media
Aug. 2020 - May 2024
Anticipated graduation in May of 2024.

Employment History
Pepper's Grill & Sports Pub | Assistant Manager | Cedar Falls, IA
Aug. 2023 - Present
• Provide leadership and guidance to the restaurant staff to ensure exceptional customer service and smooth operations.
• Assist the general manager in developing and implementing strategies to attract and retain customers, including creating
promotions and special events.
• Train new employees on company policies and procedures to ensure they were knowledgeable and adhered to guidelines.
• Collaborat with the management team to develop and execute effective operational strategies to improve efficiency and
reduce costs for Pepper's Grill & Sports Pub as the Assistant Manager.
• Ensure compliance with health and safety regulations by implementing and enforcing policies and procedures, conducting
regular inspections, and providing training to staff.
• Complete all administrative training with new hires.

Pepper’s Grill & Sports Pub | Waitress & Bartender | Cedar Falls, IA

Dec. 2021 - Aug. 2023

• Managed multiple tasks simultaneously while maintaining high-quality standards of service.
• Checked customer identification to support legal age requirements for the consumption of alcoholic beverages.
• Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers.
• Processed accurate cash and credit card transactions.
• Obtained food and drink orders using a standard order pad or memorization.
• Upsold drinks and desserts, boosting sales and profit.
• Contributed positively to the team atmosphere in order to promote an enjoyable work environment.

Kwik Star | Guest Service Associate | Charles City, IA

May 2019 - July 2021

•Counted cash in register drawer at the beginning and end of shift.
• Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales
numbers.
• Restocked, arranged, and organized merchandise in front lanes to drive product sales.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Dairy Queen | Cashier | Charles City, IA

July 2017 - May, 2019

• Maintained cleanliness and organization in all areas of the establishment.
• Notified manager and peers of any issues, including low product inventory and customer complaints.
• Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
• Maintained menu knowledge to provide recommendations and answers to customers' questions.

References Available Upon Request