Rebecca Wagner

6821 Udall Pl. SE Unit B-105 Auburn WA 98092 | 253.212.7267 | wagnerbecks@gmail.com

Skills & Abilities

MANAGEMENT
· Cash handling including daily cash audits and bank deposits; processed payments
· Utilized company resources to create, execute, and delegate plans to provide excellent customer service
· Recognizes skills and strengths in others for the purpose of personal and professional expectations

SALES
· Successfully promotes items, consistently outperformed expectations and surpassed daily sales, and
production goals by building customer confidence and offering suggestions and opinions

COMMUNICATION
· Excellent written and verbal communication skills. Works with supervisor team to set goals and plans
to execute them
· Comfortable speaking in public, to groups, or via online resources
· Confident, articulate, and professional speaking abilities

LEADERSHIP
· Organized daily tasks to promote maximum sales while keeping morale among employees high. Utilized
both common leadership techniques and unique new leadership techniques to motivate and inspire
coworkers
· Utilized ASU and Starbucks “Greener Apron Program” to understand the company’s goals of global
impact. I brought back the information to my store and created an initiative / friendly competition to
reduce waste through reusing and recycling

Experience
VISUAL PRODUCT MANAGER | CONVERSE | JULY 2019 – CURENT
· Responsible for product and ‘floor set’ changes
· Leads associates in project delegation
· Utilizing company training materials to ensure all staff members are representing products to standard
· Coordinating with operations manager to ensure consistent organization and efficiency with all
product
· Scheduling associates and leaders according to upcoming and changing business needs
· Monitor reporting via company resources to track sales trends
 Tracks sales when product is adjusted in the store to manage effectiveness
 Compare sales to previous year to strategize for daily business
 Consistently track productivity monitor to adjust for earned labor hours
SHIFT SUPERVISOR | STARBUCKS | AUGUST 2015 – JULY 2019
· Daily supervision and deployment of partner during all business hours.
· Consistent and friendly customer service.
· Effectively handles customer complaints within company policy.
· Encourages the participation of all partners to follow all cleanliness policies and standards.
· Responsible for cash handling at the register as well as daily deposits to the bank.
· Responsible for store-wide inventory using electronic resources.

BARISTA | STARBUCKS | APRIL 2014 – AUGUST 2015

· Knowledgeable in menu, policy, and procedures
· Provide customers with knowledge about coffee and coffee related products.
· Proficient in all work station, able to multitask and problem solve to fit business needs.
· Small group leader responsible for maintaining QASA standards and regulations

BARISA | THE COFFEE STAND | AUGUST 2012 - FEBRUARY 2014

· Responsible for opening and closing procedures
· Help customers by making custom handcrafted beverages
· Responsible for collecting cash and credit card payments.
· Daily and weekly inventory reports
· Responsible for training new employees

Education
ORGANIZATIONAL LEADERSHIP | SPRING 2019 | ARIZONA STATE UNIVERSITY
· Major: Organizational Leadership
· Minor: Business
· Cumulative GPA: 3.75

Awards
ARIZONA STATE UNIVERSITY
· 6-Time Deans List Award Recipient

Professional Website Resume

https://rebeccathardin.weebly.com/

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References

ALYSSA TREAT
Operations Manager
(253) 606-1253

JONAH SOLIA
Shift Supervisor
(206) 708-3771

KIRSTIE SPANN
District Manager
kspann@starbucks.com
(858) 342- 4856

OLIVIA ALDRIDGE
Store Manager
(910) 644-6279

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