Kayla M.

Porter
PHONE: 910-987-4172 | EMAIL: kkporter2000@gmail.com | Raleigh, NC

Objective
Astute and driven individual seeking an entry level law position.

Education
HIGH SCHOOL GRADUATE | JACK BRITT HIGH SCHOOL
· AP/Honors courses
· College connection courses through Fayetteville Technical Community College for 2 years

COLLEGE | NORTH CAROLINA STATE UNIVERSITY

· North Carolina State University Senior
· Criminology Major
· Political Science Minor
· Honors program student
· Many 300/400 level courses to prepare for MBA
· Internship with the Wake County Sheriff’s Office

Skills
· Invoice reconciliation
· Product knowledge
· Vendor communication/
management
· Cash office reconciliation
· Money orders
· Team leader
· Recruiting and hiring
· Inventory management
· Client specialist
· Associate review
administrator
· Customer service
· Drive/build sales plans
· Deliver unparalleled value

Experience
PART-TIME SALES/CASHIER ASSOCIATE | CARTER’S/OSHKOSH B’GOSH | JUNE 2018 – MAY
2019
· Operate POS and verify money counts
· Process 70+ transactions a shift
· Initiate reward program sign ups
· Provide service regarding customer needs
· Develop customer experience with product knowledge

PART-TIME CASHIER/CLOTHING ASSOICATE | BUY BUY BABY | FEB 2019 – AUG 2021
· Operate POS and verify money counts
· Process 110+ transactions a shift
· Establish relationship with customers to build the business
· Expand sales with impulse buys and customer experience
· Greet and engage with all customers
· Introduce rewards programs to customers and facilitating sign ups
· Increase customer satisfaction by a minimum 4%

FULL TIME DEPARTMENT SUPERVISOR | BUY BUY BABY | JUL 2021 – JUNE 2022
· Document department changes
· Lead a team of 5-7 associates and administer reviews
· Enhance customer experience through product knowledge and direction
· Open and close the cash office and manage reconciliation process
· Maintain organized and presentable merchandise to drive continuous sales and maintain visual appeal
· Verify returns and provide customer accommodations

OPERATIONS SUPERVISOR | BUY BUY BABY | JUNE 2022 – SEPT 2022

· Communicate improvements in fulfillment numbers
· Develop business plan to further sales
· Manage inventory, to include receiving/closing trucks and ensuring accurate inventory
· Maintain product inventory through vendor communication regarding damages/recalls
· Open and close the cash office and manage reconciliation process
· Contract management with vendor invoice reconciliation processing and vendor communication

ASSISTANT STORE MANAGER | BUY BUY BABY | SEPT 2022 – NOV 2022
· Recruit, interview, and hire team members
· Facilitate onboarding and training for all new hires in all departments
· Administer associate reviews
· Assess sales and initiate progress plans aid in business development
· Lead a team of 20-30 associates and communicate with Eastern region stores
· Maintain all key aspects of the building as the lead manager

DEPARTMENT SUPERVISOR | KOHLS | NOV 2022 – CURRENT

· Develop and maintain three departments per planograms
· Open and close the cash office and manage reconciliation process
· Build personal customer relationships to facilitate positive reviews and repeat shoppers
· Provide unparalleled service to assist in customer needs
· Coach associates and reward and credit expectations
· Drive the business through sales and service

Page 2