Calvin S. Coates, Jr.

6035 Marquette Road, Baltimore, MD 21206 | 443-540-3256 | cscoatesjr@hotmail.com

Objective
Results-driven individual with over 5 years of managerial experience; seeking an opportunity to become an asset to
a company by assisting in the achieving and exceeding of set goals through using a diverse skill set established over
the years in the workforce.
EDUCATION
DIPLOMA | 1991 | OVERLEA HIGH SCHOOL
SKILLS & ABILITIES
MANAGEMENT
Maintained hours and scheduling of assigned routes and services
Hired, terminated, and trained 15-35 new employees at any one given time
Produced daily, weekly, monthly, and yearly reports to Branch manager and Division VP
Ordered, stocked and maintained records of chemicals and supplies
SALES
Developed and implemented targeted retention campaigns monthly
Met and exceeded sales goals for increasing base revenue by 15% and an additional 10% in new business yearly
Managed advertising yearly account of $350,000
CUSTOMER SERVICE
Managed customer complaints in a professional and prompt manner
Answered a high volume of calls using proper etiquette and greetings
Assisted customers in purchasing process through active listening and asking open ended questions
EXPERIENCE
SERVICE MANAGER | HOME PARAMOUNT PEST, INC. | 9/2011 4/2013
MANAGER | FRONTLINE EXTERMINATING | 12/2009 6/2011
MAIL PROCESSOR | UNITED STATES POST OFFICE | 07/2007 01/2008
CAE | COMCAST | 10/2006 7/2007
SERVICE MANAGER | TERMINIX | 09/2004 04/2006