JUVY T.

OCAMPO
Contact Number: 09380544881
Email Add: juvyocampoturlao@gmail.com
Present Address: 3053 Don Simeon St. San Augustine Village Mapulang Lupa Val. city

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CAREER OBJECTIVE:
To obtain a career-oriented and challenging position in an organization that offers variety of challenges and
professional growth while allowing myself to utilize my knowledge, skills, capabilities and gained experiences.

SUMMARY OF QUALIFICATIONS:
• Over 10 years of working experience in the retail industry in different companies.
• Have a genuine interest in other people and willingness to help.
• Established good working relationships with customers/clients.
• Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.

SKILLS:
• Proficient in Microsoft Word, PowerPoint, and Excel
• Excellent customer service and a Team Player,
• Ability to Multi-task
• Strong Customer focus
• Excellent communication and interpersonal skills
• Identify and Solve Customer Needs
• Attention to details

WORK EXPERIENCE
RECEPTIONIST

BLUE EDGE MEDICAL GROUP

MAY 10 2020 – Present

• Serves patients and visitors in person or in telephone, and answering or referring inquiries.
• Expedites patient processing by having them fill out forms
• Obtains patient identification and insurance information
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Maintains patient accounts by verifying insurance information and coordinating with relevant organizations
for payment and referral requirements
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery
compared to schedule, and reminding providers of service delays
• Maintain stock of forms and office supplies, ensure reception area is neat and clean
ASSISTANT STORE INCHARGE
LIWA TRADING ENTERPRISES L.L.C.
- October 16 2017 up to September 15, 2019

- March 2015 to October 15, 2017

Job Description:
• To meet Store Sales Target on a monthly basis
• Monitor and update Team on Store Sales Performance and communicate to Staff on Daily Meetings
• Identifies improvement opportunities and communicate suggestions to the Brand and Operations Team
• Ensure Optimal Customer Service is provided by Team at all times
• Immediately responds to customer queries/complaints
• Ensures Store Indicators (conversion, UPT,ATV,AUR) are met or exceeded required standards set by
Management
• Complies with Brand and Store Policies and Procedures to maintain a safe shopping and working
environment
• Ensures Store administration is completed according to company policy and ISO standards
• Ensures Visual Merchandising Standards and Guidelines set by Brand are followed and executed
• Ensures proper handling of incoming and outgoing stocks (ordering & re-ordering)
• Ensures shrinkage is kept within company standards through implementation of controls
• Well management of manpower during operating hours
• Manage the team through training ,coaching, development and discipline whenever necessary
• Counting Store floats, doing cash deposits and submitting Sales Report on daily basis to Finance Department
• Manages Store expenses and budget provided is rightly allocated/utilized

SALES ASSISTANT
LIWA TRADING ENTERPRISES L.L.C.
- (Sept 2012- March 2015)

Job Description:
• Greeting customers upon their entry to the store
• Identify and provide the needs of the customers
• Assist the customers to fitting rooms/areas
• Process bills at any mode of payment convenient to the customer
• Updates customers during Sale or store promotion
• Receives delivery, pricing stock and store merchandising
• Responsible for stock replenishment
• Responsible for stock room organization

SALES CONSULTANT
RUSTAN MARKETING SPECIALIST INC.
November 2011 – April 2012

Job Description:
• Greeting Customers, Advising customers on product
• Providing the best customer service. Building customer loyalty
• Handling claims and processing returns & exchange
• Preparing merchandise for sale, preparing orders for deliver and updating sale log.
SALES ASSOCIATE
FAMILY HEALTH & BEAUTY CORP.
VICTORY CENTRAL MALL
March 2011 – AUGUST 2011

Job Description:
• Ensure each customer receives outstanding service by mystery shop standards.
• Maintain awareness of all promotion and advertisements.
• Execute the daily operational, day to day goals and priorities assigned by store management.
• Assist in the training and development of peers
• Uphold merchandising and store cleanliness standard.
• Responsive of safety issue
• Answer customer question and provide information on procedure and policies

EDUCATIONAL QUALIFICATION:

• MAYSAN NATIONAL HIGH SCHOOL

YEAR GRADUATED 2007

TRAINING CERTIFICATE:
Philippine School for Technology Development and Innovation Inc.
Manila, Philippines
Contact Center Services NC II – 144 Hours
Under TESDA Training for Work Scholarship Program
05 May 2021

LANGUAGES KNOWN:

• Fluent in English speaking and writing

• Basic Arabic
• Tagalog

PERSONAL DETAILS:

Date of Birth September 26, 1988

Gender Female
Nationality Filipino
Marital Status Single
Age 33 yrs
Height 5’6

Reference: Can be furnished upon request.