JAMILYA

DICKENS
Ann Arbor, MI
jamilya.dickens@gmail.com
314-261-3741

• Quickly learn and master new technology; proficient in a range of computer systems 
• Consistently recognized for outstanding communication skills and efficiency at resolving challenging issues 
• Equally successful in both team and self-directed settings
Authorized to work in the US for any employer

WORK EXPERIENCE

Team Coordinator
Heartland Home Health Care - Ann Arbor, MI
September 2018 to Present
• Organize schedules of 15-30 field clinicians 
• Assemble documents for distribution to patients 
• Participate in office meetings 
• Organize patient files, maintaining confidentiality 
• Assist with interviewing potential candidates 
• Perform clerical responsibilities including copying, faxing, & scanning 
• Deliver exceptional customer service when greeting guests, answering phones, and emailing 
• Coordinate with Admissions/Marketing Team to accept new referrals, track hospitalized patients, and schedule new/
returning patients 
• Verify insurance and obtain new/additional authorization 
• Follow up on outstanding patient orders with doctors offices, clinics, and hospitals 
• Retain meticulous patient files 
• Take part in after-hours on-call rotation 
• Draft written communications for inter- and outer-office correspondence

Account Manager
Healthcare Services Group - Westland, MI
November 2016 to September 2018
• Supervise housekeeping/laundry staff in skilled nursing facilities 
• Interview, hire and train new staff members according to HCSG policies and procedures 
• Schedule staff according to business needs, recognizing payroll budget 
• Coordinate with large interdisciplinary team to schedule projects based on facility's annual plan of action 
• Utilize infection control standards according to state and federal guidelines 
• Order supplies needed to perform daily duties
Pick Ambassador
Amazon.com - Kenosha, WI
April 2016 to November 2016
• Select specific items within the warehouse based on live customer orders 
• Train Day 1 associates to proficiency in my department

Store Manager
Family Video - Kenosha, WI
June 2014 to May 2016
• Establish and maintain a fun, friendly store atmosphere for customers 
• Handle the day-to-day organization of running the store 
• Train and evaluate employees on all aspects of their jobs 
• Ensure accuracy and security in the handling of the stores cash and maintain inventory control 
• Establish and maintain an environment that fosters positive attitudes, a strong work ethic, and fair and firm handling of all
situations 
• Ensure that all store operations are handled efficiently and consistently with the minimum amount of staff necessary to
accomplish daily tasks

Assistant Branch Manager

Hertz - Kenosha, WI
May 2012 to June 2014
• Support achievement of location sales and margin goals 
• Achieve individual sales and customer service goals. 
• Perform outside sales calls to local businesses 
• Operate daily business functions in the absence of the Branch Manager 
• Submit daily, weekly, and monthly reports to Branch and Area Managers 
• Facilitate revenue growth consistently, leading to individual and branch bonuses

EDUCATION

Master's in Communication & Leadership Studies

Gonzaga University - Spokane, WA
January 2019 to Present

Bachelor of Science in Marketing

Elmhurst College - Elmhurst, IL
2011