Joanne Berghoff Brandstrader

Glenview, IL | 847-971-xxxx | Joanne.Brandstrader@xxxx.com |

www.linkedin.com/in/joanne-berghoff-brandstrader

Profile

I am an experienced administrative assistant who builds and maintains internal and external
relationships to support office efficiency. While I enjoy working with a variety of people and
personalities, I am dedicated to consistently building my business knowledge in order to identify
opportunities for process improvements. My knack for creative problem solving helps maintain a
calm and efficient work environment in the office.

Relationship Builder Dependable & Trustworthy Strong Work Ethic

Dedicated & Loyal Driven To Succeed Skilled Communicator
Detail-Oriented Team Player

Professional Experience

Loyola University Chicago – January 2017 – present

Administrative Assistant

• Serve as primary administrative support to approximately 50 full and part-time faculty.

• General assistance to the Chair of the department: document preparation, calendar,
appointments, and meetings.
• Communicate with internal and external offices to resolve issues and answer inquiries
requiring an in depth knowledge of the department and the university.
• Hire and supervise student workers.
• Assistant to the Graduate Program Director.
• Assist with running various Bi-Team, Locus, Sakai, Slate, and Terminal Four reports and
updates.

Gigi's Cupcakes Chicago ~ Wilmette Sept 2015 to Sept 2016

Store Manager

• Opened new franchise store

• Hired, trained, and scheduled full staff (40 employees to open the store).
• Grew sales through excellent knowledge of all store functions including; baking,
decorating, customer service, purchasing, inventory control, and marketing while
adhering to Gigi’s standards.
• Maintained successful store level profit and loss.
Athletico Physical Therapy ~ Winnetka, IL May 2015 to September 2015
Office Coordinator

• Facilitate communication with patients, clinicians, physicians, insurance companies,

work comp adjusters, billing department, and the corporate office
• Served as the liaison between insurance companies, patients, clinical staff and the billing
center, collecting co-payments, self-pay and durable medical equipment payments,
obtaining pre-approval and verified insurance benefits.
Loyola Academy - Wilmette, IL July 2012 to March 2015
Bookstore Manager

• Provide merchandise to internal and external customers.

• Set up and implemented QuickBooks Point of Sale system.
• Integrated the ecommerce site with the POS to establish a perpetual inventory.
• Developed policies and procedures to bring IHSA sports teams (24 teams) uniform and
spirit wear into the Bookstore.
• Developed and increased product line increasing revenue and profits by 80%.
• Helped plan, coordinate, and supervise book sales.

Education
Loyola University Chicago | Bachelor of Arts in Business Management | Chicago, IL ~
Expected Graduation Summer 2021
Oakton Community College | AOS in Health Information Technology | Des Plaines, IL ~ May
2010