MARI
KANEKO
akimari311@gmail.com
(808) 206-5187
Laie, HI 96762
SKILLS
• Inspiring Love of Learning
• Adapting to Student's Learning
Style
• Developing Individualized Lessons
• Dependable and Responsible
• Written and Verbal
Communication
• Encouraging and Motivating
Students
• Individual and Small Group
Instruction
• Progress Reports and Check-Ins
• Problem Solving Support
• Building Rapport and Trust
• Building Confidence through
Positive Reinforcement
• Google Drive
EDUCATION
Brigham Young University–Hawaii
Laie, Hawaii • Expected in 06/2023
TESOL
Takeokadai High School
Kagoshima, Japan • 03/2010
High School Diploma
PROFESSIONAL SUMMARY
Enthusiastic educator eager to contribute to team success through hard
work, attention to detail and excellent organizational skills. Motivated
to learn, grow and excel in education fields.
Enthusiastic educator working to help students develop and maintain
goal-oriented study habits for consistent academic success. Equally
skilled at one-on-one and group lessons using adaptable teaching
strategies for different types of learners. Accustomed to both in-person
and online instruction for flexibility and multimedia integration to
maximize lesson engagement.
WORK HISTORY
BYUH - Japanese Tutor
Laie, State • 09/2021 - Current
• Managed schedule of 19 hours weekly appointments helping students
with homework, test prep, and advanced placement examinations.
• Responded to after hours email and telephone requests to provide
students assistance with specific questions.
• Administered feedback to students using positive reinforcement
techniques to encourage and build confidence.
• Conducted tutorial services for students to provide academic
support in speaking Japanese.
• Carried out day-day-day duties accurately and efficiently.
• Attended weekly Japanese conversation class.
PCC - Food Line Leader
Laie, HI • 05/2021 - 09/2021
• Listened to and understood concerns and issues raised by food line
members and guests.
• Followed up on accidents, problems and guest complaints in food
line area and within overall food and beverage department.
• Assisted food services manager in maintaining food and beverage
costs.
• Maintained service standards within food line operations and
deployed coaching sessions and motivational recognitions.
• Directed activities of team of skilled kitchen workers preparing and
serving meals.
• Continuously evaluated business operations to effectively align
workflows for optimal area coverage and customer satisfaction.
• Disciplined and motivated staff to achieve challenging objectives in
fast-paced culinary environments.
• Monitored food preparation, production and plating for quality
control.
• Managed on-site evaluations, internal audits and customer surveys.
• Used coordination and planning skills to achieve results according to
schedule.
• Exceeded goals through effective task prioritization and great work
ethic.
Family Mart - Convenience Store Cashier
MInamikyusyu-shi, Kagoshima-ken • 08/2020 - 04/2021
• Processed cash and card transactions using register and performed
scanning and weighing functions to complete customer purchases.
• Rotated product when stocking shelves to maintain freshness.
• Scheduled and monitored regular vendor deliveries for fuel and store
inventory.
• Fostered clean and safe environment for customers by keeping
register area clear, organizing shelves and wiping and sanitizing food
and drink stations.
• Answered customer inquiries and used knowledge of store layout and
product content to give directions.
• Adhered to age-restricted sale policies, laws and procedures by
requesting and verifying identification.
• Maintained accurate cash drawer by accounting for transactions by
end of shift.
• Provided exemplary customer service by addressing patron
complaints and providing accurate information.
• Completed accurate cash-in and cash-out procedures of
computerized cash register.
• Carefully examined identification cards to sell alcohol and tobacco
products to patrons of legal age.
• Accurately completed charge logs and batched credit card reports at
day end.
• Confirmed stock levels and expiration dates of merchandise.
• Prevented and reported loitering and illegal activities taking place
on company property.
• Answered phone calls and returned voicemails.
• Arrived on time and dressed professionally in clean company
uniform.
• Processed various forms of payment for gas, merchandise and lottery
tickets.
• Set up new sales displays.
• Checked identification for proof-of-age for alcohol and tobacco
sales.
• Reconciled cash drawer at start and end of each shift, accounting
for errors and resolving discrepancies.
• Operated cash register to record transactions accurately and
efficiently.
• Demonstrated product features, answered questions, and redirected
objections to highlight positive aspects.
• Maintained current knowledge of store promotions and highlighted
sales to customers.

Kagoshima Kouseiren Hospital - Office Worker

Kagoshima, Japan • 06/2016 - 07/2020
• Managed office data entry such as uploading new invoices and
inputting contract terms.
• Kept office equipment in good working order with routine
maintenance like changing out cartridges and adding paper.
• Created detailed expense reports and requests for capital
expenditures.
• Prepared meeting materials and took clear notes to distribute to
stakeholders.
• Created presentations and proposals for use in meetings.
• Welcomed office visitors and alerted staff to arrivals of scheduled
appointments.
• Developed correspondence phone calls, letters, memos and emails.
• Completed clerical tasks such as filing, copying and distributing
mail.
• Executed record filing system to improve document organization and
management.
• Maintained staff directory and company policy handbook for human
resources department.
• Arranged rapid office equipment repair and maintenance with
vendors.
• Freed up staff to focus on advanced work by answering basic
telephone calls, emails and letter inquiries.
• Updated accounts with routine expenses and contract payments.
• Coordinated records for new and existing employees to facilitate
smooth payroll processes and tax calculations.
• Offered superior guest relations by greeting and guiding visitors to
appointments and staff members.
• Ordered and restocked office supplies to keep staff efficient and
on-task.
• Delivered clerical support by handling range of routine and special
requirements.
• Scheduled and coordinated office meetings, set up spaces and
prepared materials for distribution.

Ryouichi Tanaka - Election Worker

Kagoshima, Kagoshima • 01/2016 - 04/2016
• Compiled company information and related material and distributed
it to candidates.
• Provided excellent customer service to individuals requesting
information in accordance with company guidelines.
• Operated telephone systems to answer and route incoming calls
along with taking and delivering messages.
• Quickly learned new skills and applied them to daily tasks,
improving efficiency and productivity.
• Served customers and followed outlined steps of service.
• Resolved problems, improved operations and provided exceptional
service.
• Maintained excellent attendance record, consistently arriving to
work on time.

Pension Office - Distribution Staff of Pension Office

Kagoshima, Kagoshima • 02/2013 - 08/2013
・Distributed documents to the office worker.
・Collected documents from the office worker.
・Managed the documents and delivered them to the directed place.

PCC - Japanese Tour Guide

Laie, HI • 12/2011 - 12/2012
• Answered questions, pointed out important features, and offered
further details about special exhibits to educate visitors.
• Entertained tour guests with various props and signs for maximum
engagement, fun, and lasting memories.
• Provided information through narratives on various sites throughout
Polynesia area, relaying little-known stories to provide interest.
• Researched information on Polynesia to provide accurate, detailed
tours.
• Trained apprentice guides to educate on information to present to
tourists and travelers.
• Guided groups of up to 30 people on tours of school or company.
• Drew attention to cracked sidewalks, bad lighting and steps to keep
customers safe on tours.
• Developed tour programming to enhance guest experiences.
• Built personal relationships with guests to promote positive
experiences.
• Worked with student, couple, or family customers to understand
needs and provide excellent service.
• Served customers and followed outlined steps of service.
• Oversaw daily operations to ensure high levels of productivity.
• Participated in team-building activities to enhance working
relationships.

Amu Praza Kagoshima - Ferries Wheel Service Worker

Kagoshima, Kagoshima • 04/2011 - 12/2011
• Identified potential safety hazards through routine checks of
supplies, equipment and environment.
• Supported machine operators in setup and operation of production
equipment resulting in efficient runs.
• Learned other teammates' work tasks to train as backup.
• Supervised daily activities and provided assistance to staff.
• Developed and maintained relationships with co-workers and bosses.
• Maintained clean, trash-free workspaces to maximize productivity
and safety.
• Communicated effectively with customers to plan large or
specialized orders, providing customers with recommendations,
samples and response to particular requests.
• Demonstrated proper use of equipment to newly hired employees to
avoid workplace injuries.

Joyful - Waitress
Kagoshima, Kagoshima • 04/2011 - 10/2011
• Shared knowledge of menu items and flavors, enabling customers to
make personal decisions based on taste and interest.
• Checked identification for minimum age for sale of alcoholic
beverages.
• Stored food in designated containers and storage areas to increase
shelf life, improve kitchen organization and provide easy access
during busy peak service times.
• Collaborated with kitchen staff to correctly update customers on
unavailable dishes and wait times.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while
working tables.
• Supervised restocking of salad bar and buffet for lunch and dinner
service.
• Greeted new customers, discussed specials and took drink orders.
• Folded napkins and prepared silverware sets to provide adequate
supply for host station.
• Enlisted coworkers' assistance for multi-order delivery to avoid
spilling or dropping food.
• Maintained customer satisfaction with timely table check-ins to
assess food and beverage needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete
customer satisfaction and workforce effectiveness.
• Inspected dishes and utensils for cleanliness.
• Stayed up-to-date on menu changes to help customers make food
choices.

LANGUAGES
English Korean

Limited Working Elementary

Japanese

Native or Bilingual