Lisa Jardine (Devyani)

devyanilisa.jardine@dcmail.ca

OBJECTIVE

To obtain a position as a team player, where I can maximize my people-oriented experience

and communication skills to achieve co-operate goals

SKILLS & ABILITES

• Attentive and responsible; value the opinions of others when working in a group.
• Excellent interpersonal and communication skills
• Fast and efficient worker
• Organized
• Pays close attention to detail
• Flexible and adaptable to new surroundings and challenges daily

EXPERIENCE

Wal-Mart December 2017-December 2019

Customer Service Manager
• Ensured that all guests received a warm greeting at the register, thanks for their
patronage
• Met or exceeded item-per-hour and scanning goals (processing hundreds of customer
transactions daily) while balancing drawer at the end of each shift.
• Packaged customer purchases in an organized fashion
• Answered customers' questions and provided information on procedures or policies.
• Maintained clean and orderly checkout areas and completed other general cleaning
duties, such as emptying trash cans.

Victoria Secret November 2017-December 2017

Seasonal Sales Associate
• Interface with customers to identify purchasing needs and direct them to appropriate
department; recommend additional products or alternatives to enhance service and
satisfaction.
• Champion promotional items to increase sales revenues and actualize consultative sales
techniques to achieve set sales goals.
• Maintain and organize store displays to enhance product visibility and expedite product
location activities.
• Provided high-quality customer service to optimize customer purchasing and payment
process.
• Welcoming and greeting customers with a smile and attending their needs politely and
professionally
• Stocking all the products on the shelves and in the store properly for easy access
 Lisa Jardine (Devyani)
devyanilisa.jardine@dcmail.ca

• Thanked customers sincerely and ensured they visit the store again with helping them
in packing materials

Qualfon Guyana Inc. April 2014-August 2017

Customer Service Representative

• Greet, transfer and hold calls; Build rapport, listen, clarify and manage conversational
flow in a busy call center.
• Handle incoming and outgoing calls from customers, responding to general inquires,
new customers account set up and prompt problem resolution.
• Make requested account changes.
• Worked with other departments and team members to get customers what they want
in an efficient manner.
• Counsel customers on options for service and coverage
• Upgrade current service contracts and offer additional service packages or options.
• Proven ability to work in a fast pace team environment to resolve problems creatively.
• Interface daily with other departments.

EDUCATION

Tutorial High School September 2006- July 2011 High School Diploma
Archbishop Anthony Meagher CCEC September 2018- February 2019 High School Diploma

CERTIFICATIONS

Safe Food Handling Certificate

Reference available upon request