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ZANELE MODISE
0760235325 zmodise0@gmail.com Roodepoort, Johannesburg,1724

SKILLS PROFESSIONAL SUMMARY

• Customer Relations
Management
• Financial services
support
• Claims Handling
• Project management
• Effective
Communication Skills
• Advanced Microsoft
Office
• Account management
• Business development
and planning
• Strategic and financial
planning
• Relationship building
and management
• Excellent administrative
abilities
Enthusiastic and Dedicated client services professional with a deep understanding
of the insurance industry with successful experience in fast-paced office settings.
Hardworking team-player with expertise completing various clerical tasks and
offering staff support.
Organized and focuse d Individual with proven track record of
providing exceptional customer service in complex environments.
Offering keen attention to detail and strong decision-making skills to manage
multiple, concurrent tasks. Self-motivated work ethic to perform effectively in
independent or team environments.
Personable professional with exemplary customer service skills. Knowledge able in
tackling issues and concerns with poise.
Committed to maintaining professional relationships to increase profitability and
drive business results.
WORK HISTORY
July 2019 - Current

• Insurance industry Key Accounts Support, We Do It solutions,Johannesburg, Gauteng

experience • Establishing and maintaining a professionalrelationship with customers.

• Analytical and Critical • Improving account management by predicting potential competitive threats and
Thinking outlining proactive solutions.
• Business • Enhance customer retention and satisfaction by developing initiatives.
correspondence • Assisting the management in thedevelopment of a strategic plan for the entire
• Employee training and company.
development • Boosting customer satisfaction by providing teams with training and skills to
• Documentation and optimize service delivery in alignment with individual needs.
reporting • Establishing meetings with the sales team to introduce new products to clients
(Upsell a company's services and solutions).
• Coordinating the efforts of various teams so that the customer's expectations ar
met.
• Managing the entire project lifecycle for the client.
• Assisting with identifying a client's requirementsand planning to meet them
• Identifying a client's needs and how to best meet those needs.
• Supporting all teams in achieving their financial and growth objectives.
• Easing team transitions and new employee orientation through effective training
and development.
• Supporting top-level decision-making and strategy planning, forging productive
relationships with top leaders, and serving as key advocate for various personne
issues.

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• Interacting well with customers to build connections and nurture relationships.

EDUCATION
July 2017 - June 2019
2012
Accounts Administrator, We Do IT Solutions, Johannesburg, Gauteng
National Certificate,
Financial Services Level 3 • Updated and maintained aging report to facilitate payments
Insurance Sector • Processed new vendor applications and submitted for approval.
Education and Training • Entered purchase orders, invoices, and payments into company accounting
Authority, Gauteng system.
• Reconciled invoices and purchase orders and updated databases accordingly.
2010 • Positively interacted with all partners, employees and customers using
National Senior Certificate, exemplary communication and interpersonal talents.
Grade 12 • Built strong relationships with vendors to enhance cost offerings and accomplish
Bedfordview High School, favored customer status.
Gauteng • Liaised with vendors to communicate payment status.
• Completed daily process adjustments to maintain accuracy.
LANGUAGES • Gathered, evaluated, and summarized account data in detailed financial reports.
• Supported management by processing invoices and documents with consistent
English: Native language
on-time delivery.
Sesotho: C2 • Improve d operations through consistent hard work and dedication.
Proficient • Used coordination and planning skills to achieve results according to schedule.
• Identified issues, analyzed information, and provide d solutions to problems.
IsiXhosa: C2

Proficient August 2016 - June 2017

Setswana: C1 Non- Motor Claims Advisor, OUTsurance Holdings Limited, Centurion, Gauteng

Advanced • Identified insurance coverage limitations with thorough examinations of claims

documentation and related records.
Afrikaans: B1
• Conduct day-to-day non-motor claims handling across various products, provide
Intermediate supervisory oversight over a defined area, as well as handling and settling non-
motor own damage claims in accordance with applicable policies and standard
operating procedures.
• Examined reports, accounts, and evidence to determine integrity and accuracy
of information.
• Interviewed policyholders to verify information and obtain additional details.
• Worked productively in fast-moving work environment to process large volumes
of claims.
• Followed up with customers on unresolved issues.
• Checked documentation for accuracy and validity on updated systems.

August 2015 - July 2016

Life Client Care Advisor, OUTsurance Holdings Limited, Centurion, Gauteng

• Developed highly empathetic client relationships and earned reputation for

exceeding service standard goals.
• Answered client questions and looked for opportunities to increase sales.
• Evaluated business and individual customer needs and financial situations to
propose individualized policy recommendations.
• Responde d to customer service queries and complaints in a competent,
efficient, and professional manner, in line with the quality standards that have
been implemented and in alignment with OUTsurance's values.
• Maintained high standards of customer service by building relationships with
clients.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.

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• Collaborated with team me mbers to enhance customer service experience and

exceed team goals through effective client satisfaction rates.

January 2015 - July 2015

Pre-Qualifier, OUTsurance Holdings Limited,Centurion, Gauteng

• Received 6 months incentive for being a top performer.

• Sought out new clients and developed client relationships through networking,
direct referrals, lead databases and cold calling.
• Presenting the product(s), finding out what assets are available, and introducing
them to the sales advisor with all the valuable information.
• Conducted research on insurance packages and investment options to generate
client recommendations.
• Displayed consistent, positive attitude towards customers,peers, and other
personnel, even during high-stress situations.
• Worked with sales team to collaboratively reach targets, consistentlymeeting, or
exceeding personal quotas.

July 2012 - December 2014

Receptionist, Clientele Life, Johannesburg, Gauteng

• Greeted incoming visitors and customers professionally and provided friendly,

knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client
records.
• Managed multiple tasks and met time-sensitive deadlines.
• Promoted maintenance of professional and courteous customer interactions
across reception personnel.
• Answered incoming calls, directing clients to individuals addressing specific
needs.
• Scheduled office meetings and client appointments for staff teams.
• Acted as first point of contact and set appointments for prospective clients.

May 2011 - June 2012

Retail Sales Assistant, Pringle of Scotland,Johannesburg, Gauteng
• Assisted customers with locating and choosing merchandise in store
departments.
• Greeted customers and helped with product questions,selections, and
purchases.
• Approached browsing customers to initiate conversations to determine buying
preferences.
• Managed promotional in-store signage and displays and re-stocked
merchandise from returns or dressing rooms.
• Organized store merchandise racks and displays to promote and maintain
visually appealing environments.

REFERENCES
Available upon request

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