Professional Documents
Culture Documents
Skill Highlights
• Customer Service Skill
• Good Communication Skill
• MS Office Proficient
• Financial Accounting & Taxation Database
• Galileo GDS Working Knowledge
• Accurate Data Entry Billing & Record Keeping
• Excellent Negotiation Skills
• Microsoft Windows Installation & Laptop Customizing
• Sales & Marketing
• Strong Organization Skill
• Time Management
Contact Experience
Address: Business Development Executive - 08/2022 to Till Date
305, Al Maqoodi Building Empeller IT Solutions
Karama Dubai UAE
Dubai
• Familiarizing with all products and services offered by the
company up to date on regular basis.
Phone: +971 52 4035686
• Procuring new clients through email and collaboration with
marketing department.
Email: ginshinc111@gmail.com
• Attending networking activities to research and connect with
prospective clients.
• Maintaining meaningful relationships with existing
Languages customers & Corporates to ensure that they are retained.
• Sales entry, Stock in & out checking.
English • Coordinate with suppliers and logistic companies for the
Hindi shipment follow-up.
Tamil • Tele- Marketing and reaching out to customer leads through
Malayalam cold calling.
• Promote and sell products/ services using solid arguments to
existing and prospective customers and cross-selling the
products based on customer needs.
• Reviewing customers feedbacks and implementing necessary
changes.
• Negotiating with clients to secure the most attractive prices
and right products for Servers.
• IT System Integrators , Through knowledge in Laptop and
hardware parts.
Marketing & Sales Executive - 09/2020 to 04/2022
Danat Group
Sharjah UAE
• Creating and Updating customer information’s through
CRM.
• Entering customers, B2B and B2C purchases in ODO
• Sales of various ERP software’s and other Mobile and
Computer applications.
• Meeting & Greeting of customers, Walk-in customer
dealing, Sales entry, Stock in & out checking.
• Coordinate with suppliers from China and logistic
companies for the shipment follow-up.
• Tele- Marketing and reaching out to customer leads
through cold calling.
• Responsible to deliver service Laptops and other products
to the hub and taking the receipt of the person in the Hub
if getting service from the hub.
• Need to make job cards and handover to technicians for
diagnosis. Need to close job cards also when handover to
customers.
• Take care of new products & requires products to the
customer and updating the customers regarding the
services we offer.
• Present promote and sell products/ services using solid
arguments to existing and prospective customers and
cross-selling the products based on customer needs.
• Perform cost-benefit and needs analysis of
existing/potential customers to meet their needs &
establish, develop and maintain positive business and
customer relationships.
• Expedite the resolution of customer problems and
complaints to maximize satisfaction.
• Arranging and keeping samples in the front office for
display.
• Arranging courier, following up with the warehouse team
and store manager.
• Assisting in day-to-day route plans for drivers, monitoring
the drivers with more cost-efficiency. Maintain a register of
the route plan and plan accordingly.
• Overall store Management process learning for the
enhancement of career and goodwill of the company.
• Providing outstanding customer service to customers
thereby making the company the prominent one in its
business.
• Responsible for Verification of Stocks and Inter-branch
stock transfer.
• Responsible for identifying the requirements of non-
available items in the warehouse.
Airline Ticketing & Customer Service Agent - 10/2019 to 02/2020
Indo Arab Travel
Kerala India
• Responding to inquiries about our company's services and
offerings.
• Determining each client's requirements and making the
best appropriate travel arrangement like flight reservations
(Galileo ), hotel bookings, transfers, and other ancillary
services.
• Informing clients about the cancellation and date change
policies.
• Ascertaining and adhering to the available budget. Securing
accommodation that is best suited to the budget and
location of choice.
• Planning excursions based on each client's needs and
interests.
Education
Diploma in IATA Cargo Introductory Course
Certificate in Aviation Security Awareness in 2018 Completed
Bachelor of Commerce, MG University
Travelport Galileo
Declaration
I do hereby declare that all the above-mentioned facts are true to
the best of my knowledge.
Ginshin Chonadathil