Ahmed Saeed

ahmedsaeedr242@gmail.com

0544144241

Al Muwaij'i - Simman St. - Al Ain, Abu Dhabi, United Arab Emirates

May 08, 1997

Egyptian

ABOUT

I am a driven, ambitious individual with a passion for sales and customer service. With a strong
understanding of the sales process and excellent communication skills, I have a proven track record
of building lasting relationships with clients while achieving sales targets.

EDUCATION

Modern Academy, Sep 2017 – Jan 2022

Business administration, Major of management Cairo, Egypt

PROFESSIONAL EXPERIENCE

Ayla Hotel, Guest Service Agent Aug 2023 – present

Al-Ain, Emirates
Responsibilities:

Receptionist
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Phone Operator
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Customer Handling
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Managing security and telecommunications systems.

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banque misr, Customer service May 2023 – Aug 2023

Processed cheque, cash, and direct debit payments, set up and
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Cairo, Egypt
maintained customers' accounts, and dealt with inquiries.
Assisting customers with account inquiries, transactions, and problem
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resolution.
Providing information about banking products and services.
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Addressing customer concerns or complaints in a timely and

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professional manner.
Promoting and cross-selling bank products and services to meet
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customer needs.
Educating customers on online banking, mobile apps, and other self-
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service options.
 Building strong customer relationships to enhance loyalty and
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satisfaction.

Business Developer Manager, Mahgoza application Feb 2023 – May 2023

Generating new leads and clients.
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Cairo, Egypt
Arrange business meetings with prospective clients
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Provide trustworthy feedback and after-sales support

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Build long-term relationships with new and existing customers

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Coordinate with sales teams to develop mutually beneficial proposals

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Drive the end-to-end sales process

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Attending conferences, meetings, and industry events

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Business Developer, Mahgoza Application Sep 2022 – Feb 2023

Cairo, Egypt
Responsibilities:
Identify and research potential clients.
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Evaluate the markets and competition within the region.

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giving sales presentations to several potential customers.

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assisting in creating pricing outlines for quotations, promotions, and

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bargaining.

National Bank of Egypt, Customer service Oct 2021 – Sep 2022

Cairo, Egypt
Responsibilities:
Processed cheque, cash, and direct debit payments, set up and
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maintained customers' accounts, and dealt with inquiries.

Promoted and sold financial products and services to customers.
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Used a computerized system to update account details.

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Performed general administrative tasks such as record-keeping and

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emailing customers.
Developed a strong reputation through a commitment to customer
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satisfaction and strong client relationships.

Maintained customer satisfaction with strategies focused on
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addressing customer needs and resolving concerns.

Provided primary customer support to internal and external
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customers.
Collected customer feedback and made process changes to exceed
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customer satisfaction goals.

Answered customer telephone calls promptly to avoid on-hold wait
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times.

The Address Investments, Sales Executive Apr 2021 – Oct 2022

cairo, Egypt
Responsibilities:
Coordinate appointments and meetings to show and present projects
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to prospective buyers.
 Meet clients to discover the kind of houses they are looking for.
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Review plans for new construction with clients, enumerating and

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recommending available options and features.

Advising clients on the suitability and value of the homes they are
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viewing
Generating client leads to buy, sell, and rent a property
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LANGUAGES

Arabic English

SKILLS

Communication Microsoft office Hard working Teamwork Planning

Time managment Problem solving Management Negotiation skills

CERTIFICATES

Programming fundamentals diploma, Route IT Training Center Mar 2023 – Jul 2023
Basics C++
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Cairo, Egypt
Object-oriented programming
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Data structure
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