Rana Abdel Rahman

Dubai, United Arab Emirates | +971 586894221

ranaadel628@yahoo.com |

Professional Summary

Dedicated and experienced customer service professional with a proven track record of delivering
exceptional service and building strong client relationships. Seeking a challenging role where I can
leverage my expertise to provide outstanding support to clients while contributing to the success of the
organization.

Professional strengths include:

 Excellent communication and interpersonal skills

 Proficient in customer relationship management (CRM) software
 Strong problem-solving abilities
 Multilingual: Fluent in [languages]
 Sales and negotiation skills
 Attention to detail and organizational skills
 Active listening and empathy
 Time management and prioritization
 Conflict resolution and de-escalation techniques
 Proficiency in Microsoft Office Suite

Business Experience

Miser technology services Cairo airport - Cairo, Egypt

Customer service 5/2019 – 7/2023

 Spearheaded customer support services for government entities engaged in import and export operations.
 Assisted clients in navigating complex technology service needs associated with customs, logistics, and
compliance.
 Streamlined and expedited import and export processes through the efficient resolution of technical issues,
ensuring minimal disruption to operations.
 Fostered strong client relationships by actively listening to their requirements and providing tailored
solutions.
 Collaborated with cross-functional teams, including IT, logistics, and compliance departments, to enhance
service delivery processes, resulting in a more seamless and efficient experience for clients.

kardan land real estate company – Dubai, United Arab Emirates

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customer service 12/2019 – 1/2020
 Guided clients through real estate transactions, ensuring a smooth and informed purchasing process.
 Conducted property viewings, negotiated terms, and facilitated contract signings.
 Leveraged exceptional customer service skills to address client inquiries and concerns, resulting in
increased customer satisfaction.

Albatross hotel - port said, Egypt

Customer service and receptionist 2/2016 – 6/2019

 Provided a warm and welcoming experience for hotel guests, ensuring a seamless check-in and check-out
process.
 Responded to guest inquiries and requests, offering information on hotel services, amenities, and local
attractions.
 Managed reservations and billing with meticulous attention to detail, contributing to guest satisfaction

Vodafone - Cairo, Egypt

Customer service 6/2014– 12/2015

 Managed customer inquiries and addressed billing concerns in a dynamic telecommunications

environment.
 Collaborated with cross-functional teams to ensure efficient resolution of customer issues and inquiries.

mobinil – portsaid, Egypt

customer service 01/2012 – 04/2014
 Provided top-tier customer support for telecom clients, addressing inquiries and swiftly resolving issues.
 Maintained a high level of customer satisfaction through active listening and effective problem-solving.
 Contributed to process improvements that enhanced the overall customer experience.

Education

Bachelor’s Degree in commerce 12/2017

portsaid University – portsaid , egypt

Certifications

Customer service excellence

Languages

Arabic: Native English: Full Professional Proficiency

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