OGBOSO CHIDOCHIRI VIVIAN

HEAD CUSTOMER SERVICE, SALES & MARKETING

chidochirivivian@gmail.com 08062139191 Lagos
linkedin.com/in/Vivian-chido

PROFESSIONAL SUMMARY

A skilled and Result -driven

Customer service Manager with
over 5years of working
experience in a customer service
managerial role. Consistent achi
ever with proven interpersonal a
nd
motivational skills. Able to build
and lead Teams to attain maxim
um

om
performance levels and
productivity

WORK EXPERIENCE EDUCATION

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HEAD CUSTOMER SERVICE, SALES & CERTIFICATE
MARKETING
bs Michael Okpara University,
Umudike Abia state
MEGAZOOM LTD 2010 - 2015
Jan 2020 - current
KEY ROLES SECONDARY SCHOOL
Drafts, implements, and executes policies and procedures to
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CERTIFICATE
facilitate a quality customer service experience
Establishes performance metrics for customer service Enugu
representatives Niger Secondary Grammar
am

Establishes service levels and requirements for the School

department 2004 - 2009
Accomplishes department objectives by managing staff
Maintains staff by recruiting, selecting, orienting, and training LEAVING CERTIFICATE
employees Central Nursery
be

Ensures a safe, secure, and legal work environment Primary School Festac Town
Develops personal growth opportunities 2004

HEAD CUSTOMER SERVICE

CARGO SHED CERTIFICATIONS
2017 - 2019 SOMEC& ASSOCIATES
GREATER WASHINGTON LIMITED LTD(Business report & Proposal
KEY ROLE writing skills) 2017
Effectively supervised day-to-day front-end operations of a Diploma in customer service.2018
busy customer service department Developing quality customer
Hired, trained, and mentored top customer service agents service skills 2018
and front-end staff Outstanding customer service your
Implemented ambitious customer satisfaction goals, and ultimate goal 2020
better-enabled customer service staff members to effectively Customer leadership certificate
meet them 2021
Created, edited, and altered customer service strategies and
procedures in Agile manner to best deliver a satisfying
experience for all store customers
Managed and updated the customer loyalty program
Ensues those customer's goods deliveries are accurately and
successfully dispatched to requested locations

CUSTOMER CARE REPRESENTATIVE / SALES

EXECUTIVE
GREATER WASHINGTON LTD
2015 - 2017
KEY ROLE
 Engaged in handling cash transactions with customers,
resolve customer complaints, guide them and provide the
relevant required information
receive phone calls and manage a high volume of workload
Scan goods, issue receipts, airwaybills payments change and
refunds
keep reports of transaction and maintain a clean and tidy
checkout areas

CUSTOMER CARE REPRESENTATIVE

GLOBACOM TELECOMMUNICATION NIG. LTD
2014 - 2015
KEY ROLE
resolves product or service problems by clarifying the
customer's complaint
Maintained customers records by opening and updating their
account information
Recommended potential products or services to
management by collecting customer information and
analyzing customer needs

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Prepared product or service reports by collecting and
analyzing customer information
Contributed to team effort by accomplishing related results
as needed

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FIELD MARKETING SALES OFFICER
GUARANTY TRUST BANK
2010 - 2010
KEY ROLE
bs
Improved brand awareness and ensured business expansion
Provided guidance to sales teams and analyze sales records
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HELP DESK SUPPORT AGENT
EDMARK NIGERIA
am

2011 - 2013
KEY ROLE
Responsible for receiving all phone calls of vendors
Resolving over 100 enquires daily
Provided other duties such as signing up new contractors,
be

retrieving customer data, presenting relevant product

information and cancelling services
Research questions using available information resources
especially in matter of urgency
Received complaints about technical issues, diagnosis and
resolve either software or hardware issues