JIBINLAL BABU
Manager - Educational Councelling &
Digital Marketing
MIS & Database Management
Trainer - Customer & Client Support
PROFILE
Call center Trainer, Team leader &
MIS Professional with 15+ years of
experience in Team management,
mentoring & training the team,
various organization secreting
dynamic dashboards using advanced
MS Excel skills supporting
automation of report circulation.
Experience in managing and
formatting big data for use for
financial reports/forecasts.
CONTACT ME
+91 9961900344
+91 7907023498
jibinlal@gmail.com
VK House, Palayad
PO, Thalassery,
Kannur, Kerala
670661
OBJECTIVE
To be in a team, work for the team, achieve all
the goals and come out with flying colours. To
continue my career with an organization that
will utilize my MANAGEMENT, SUPERVISION &
ADMINISTRATIVE skills to benefit mutual
growth and success. Seeking a career in a
progressive organization where I can improve
my managerial skills and utilize my knowledge
for the growth of the organization.
EDUCATION
CALICUT UNIVERSITY
ACADEMY OF MATHEMATICS
Bsc Mathematics 2002-2005
BOARD OF VOCATIONAL HIGHER SECONDARY
EDUCATION
GVHSS KADIRUR 2000-2002
MRRTV
Enough knowledge in computer software and
hardware side.
Expert in Ms. Office especially Ms Excel
LANGUAGE
Native: Malayalam
English: Read, Write, Speak
Hindi : Read, Write, Speak
Tamil : Speak
CAREER HISTORY
Mentoring and maintain the team.
Ensuring the required productivity from the team.
Consolidation of Data from various application resources for meaningful reports.
Creating and maintaining different dashboards using advanced MS Excel.
Preparation and Circulation of all Daily/Monthly/Weekly Reports, Dashboards, Business summary
reports to HQ MIS and top management.
Understanding the information requirements from various departments/units and
analysingtherequirement, dashboard creation and provide necessary stakeholder support and
clarificationforAudits, regulatory requirements and Business monitoring activities.
Giving a career guidance for students & making them realise where they need to stand after 5 years.
Direct interactions with clients & associates.
Identifying the weakness of our organization & working on improvisation of our weakness.

SKILLS

My skill set includes the below mentioned skills

Marketing Stratergies & Campaigns.

Development of Training materials.
Corporate Communications.
Sales collateral & Support.
Creative Team Leadership.
Good in MIS reporting.
Excellent communication skills.
Multi-Lingustic skills.
Enough knowledge in MS Excel & Presentation
Enough knowledge in Digital Media marketing
Educational & Career Guidance
 PROFESSIONALS OHISTORY
FTWARE EXPERT

CINDREBAY SCHOOL OF DESIGN

ASST MANAGER- ADMISSIONS & MARKETING
DURATION: JULY 2021 -
JOB ROLES:
ADMISSIONS ACHIEVEMENTS:
MARKETING 122 ADMISSIONS IN 2021
DATABASE MANAGEMENT CONVERTION RATIO = 22.06%
PEOPLE MANAGEMENT 155 ADMISSIONS IN 2022
TEAM MANAGEMENT CONVERTION RATIO = 28.65%
REPORTS & DASHBOARDS
MUTHOOT FINANCE - VEHICLE FINANCE
SALES CO-ORDINATOR & MIS
DURATION: JUN 2019 - FEB 2020
JOB ROLES: ACHIEVEMENTS:
COORDINATING SALES TEAM
HAVE MET MONTHLY TARGETS
DATABASE MANAGEMENT
HAVE CREATED A CUSTOMER FRIENDLY
CUSTOMER MANAGEMENT
ATMOSPHERE AT BRANCH
TEAM MANAGEMENT
DIRECTLY TIED UP WITH MORE THAN 25
REPORTS & DASHBOARDS
TWO WHEELER SHOWROOMS
SHOWROOM COORDINATION

EPICENTER TECHNOLOGIES PVT LTD

TEAM LEADER- CALL CENTER OPERATIONS
DURATION: JUL 2015 - NOV 2018
JOB ROLES:
WAS HANDLING A TEAM OF 30+ CRE'S
DATABASE MANAGEMENT
CLIENT MANAGEMENT
TEAM MANAGEMENT
REPORTS & DASHBOARDS
ESCALATION CALLS & TRAINING
ACHIEVEMENTS:
HAVE MET TEAM TARGETS
AVERAGE SERVICE LEVEL OF 95 %
AVERAGE ASA OF 2 SECS
AVERAGE QUALITY LEVEL OF 92%
MY TEAM HASPARTICIPATED IN
NATIONAL LEVEL COMPETITION HELD AT
NOIDA FOR LG ELECTRONICS.
 PROFESSIONALS OHISTORY
FTWARE EXPERT
MUTHOOT FINANCE LTD
TEAM LEADER - CALL CENTER OPERATIONS
DURATION: SEP 2014 - JUN 2015
JOB ROLES: ACHIEVEMENTS:
MANAGING CALL CENTER TL OF PIOLET BATCH
SERVER MANAGEMENT COMPLETED BETA PERIOD IN 3 MONTHS
DATABASE MANAGEMENT HAS SUCCESSFULLY COLLETED 30% OF
DIALER MANAGEMENT & RTM NPA ACCOUNTS
TEAM MANAGEMENT TEAM HAS A BETTER PERFORMANCE IN
REPORTS & DASHBOARDS DEBENTURE

IDEA CELLULAR LTD

TEAM LEADER - CALL CENTER OPERATIONS
DURATION: JAN 2013 - SEP 2014
JOB ROLES: ACHIEVEMENTS:
LEAD A TEAM OF 15 MEMBERS TL OF THE PIOLET BATCH
CORPORATE CLIENT VISIT HAVE BROUGHT DOWN CHURN %
DATABASE MANAGEMENT WAS CIRCLE CHAMPION FOR 6 MONTHS
CLIENT MANAGEMENT WITH TEAM PERFORMANCE
TEAM MANAGEMENT WAS POSTPAID UPC RETENTION ABOVE
REPORTS & DASHBOARDS 70% WITH 90% CONTACT

VODAFONE
TEAM LEADER - RETENTIONS & CUSTOMER RELATIONS
DURATION: AUG 2011- DEC 2012
JOB ROLES: ACHIEVEMENTS:
DEALING WITH POSTPAID CUSTOMERS HAS CONDUCTED MANY CUSTOMER CARE
OF KANNUR & KASARGODE DIST CAMPS AT SHOWROOMS
COORDINATING COLLECTION TEAM
CLIENT MANAGEMENT
TEAM MANAGEMENT
REPORTS & DASHBOARDS
 PROFESSIONALS OHISTORY
FTWARE EXPERT
VODAFONE
TEAM LEADER - CORPORATE SALES
DURATION: FEB 2010- MAR 2011
JOB ROLES: ACHIEVEMENTS:
DEALING WITH A TEAM OF 15 MEMBERS
HAS PROCESSED MORE THAN 40 PLUS
INTO DIRECT CORPORATE SALES CORPORATE ACCOUNTS WITH MORE
CLIENT MANAGEMENT THAN 600 PLUS POSTPAID
TEAM MANAGEMENT CONNECTIONS
REPORTS & DASHBOARDS

IDEA CELLULAR LTD

CO-ORDINATOR - EVENTS & BRANDING
DURATION: NOV 2007 - FEB 2010
JOB ROLES:
DEALING WITH BRANDING
DEALING WITH CORPORATE EVENTS BY
IDEA CELLULAR
CONDUCTING CUST-CARE CAMPS
CORPORATE CLIENT VISIT
BRANDING VISIBILITY CHECK
TEAM MANAGEMENT
ACHIEVEMENTS:
HAS SOLD MORE THAN 350 CONNECTIONS IN
AN EVENT CONDUCTED BY KANNUR ENGG
COLLEGE.
HAS CLOSED MORE THAN 25 POSTPAID
CONNECTIONS IN ROAD SHOWS
IN THE BOTH CASES, SALES WAS NOT BY JOB
ROLE.
HAS COORDINATED IDEA ROCKS INDIA THRICE
HAS COORDINATED IDEA STAR SINGER TWICE

IDEA CELLULAR LTD

CALL CENTER EXECUTIVE - INBOUND CUST CARE
DURATION: FEB 2005 - NOV 2007
JOB ROLES: ACHIEVEMENTS:
HAS REWARDED APPRECIATION EMAIL FROM
DEALING WITH INBOUND CALLS OF
CUSTOMERS FOR MORE THAN 8 TIMES
CUSTOMERS
HAS RETAINED 40 PLUS POSTPAID
WAS IN PREPAID, POSTPAID &
CUSTOMERS IN A SINGLE CALL
CORPORATE DESK
MY MENTOR HAS APPRECIATED ME AS MOST
CUSTOMER SENSTIVE AGENT IN THE FLOOR
PERSONAL DATA
SOFTWARE EXPERT

FATHER'S NAME : BABU MAVINGAL

MOTHER'S NAME : GIRIJA BABU
DATE OF BIRTH : 1 NOV 1984
RELIGION : HINDU
CASTE : KAMMALA
NATIONALITY : INDIAN
MOTHER TONGUE : MALAYALAM
SEX : MALE
MARITAL STATUS : MARRIED

DECLARATION
I HEREBY DECLARE THAT ALL THE ABOVE FURNISHED ARE TRUE AND UPTO MY KNOWLEDGE

THANKING YOU

JIBINLAL B